Experience

IoA - Institute of Analytics

• United Kingdom
• Education Management
• 1 - 100 Employee

• IoA Admin Assistant

  • Mar 2023 - Present

  ● Act as the first point of contact for enquiries (emails, online contact form, phone calls) from prospective members, training providers and partners, provide timely and accurate information and deliver great customer service. ● Manage the administration of applications for membership, accreditation and partnership and upgrades to new membership grades. ● Liaise with the finance team to request and send invoices to support membership and corporate partnership. ● Support the onboarding process for new members, accredited training providers and partners. ● Assist and support the membership, accreditation and partnership renewal processes as required. ● Support the delivery of activities to create a positive membership journey and engagement with members. ● Provide assistance for events and other activities to promote the organisation. ● Administer and maintain our database of members according to good practice and data protection/GDPR compliance. ● Inform senior staff of any concerns at the earliest opportunity.



John Lewis & Partners

• United Kingdom
• Retail
• 700 & Above Employee

• Human Resources Assistant

  • Nov 2020 - Mar 2023

  • Answering queries from partners/ Managers.• Keeping workday updated with relevant information.• Keeping my knowledge up to date and relevant.• Processing work on workday and Partnerlink – Offers, Vetting, Right to Work.• Building and maintaining strong customer relationships with candidates, Partners and Line Managers.• Maintaining Excel spreadsheets with current and up-to-date information.• Part of a small team responsible for logging all complaints onto the system, liaising with Line Managers, Managers in the Resourcing Service Centre, Resourcing Consultants and partners to establish facts and follow complaints through to resolution.• Attend weekly team meetings and contribute to these.• Accurately understanding workday and Partnerlink and providing this information to the relevant partners and customers.

• Selling Assistant

  • Sep 2017 - Nov 2020

  • Administration, Updating appointment diary, phoning/emailing customers/suppliers.• Dealing with customer complaints• Booking appointments for customers using the computers/tablets either face to face or over the telephone.• Taking orders for bespoke home furnishing.• Verifying availability of product with suppliers via phone/email before taking orders.• Arranging measurement team to visit customers and following up after the visit by telephone/email to ensure that the customer wishes to proceed with the order and taking payment for the order.• Placing customer orders with suppliers and then following up as required to ensure that the order is delivered on time. • Sales associate• Brand representative. • Greeting and serving customers. • Cash handling.• Advising customers of suitability of products for customers’ requirements. • Proactive in making sure work environment is up to standard of employers and consumers need.


Marks and Spencer
• United Kingdom
• Retail
• 700 & Above Employee
• Customer Service Representative

  • Nov 2015 - Sep 2017


Simply bargains Ltd

• United Kingdom
• Retail

• Administrator

  • Jul 2013 - Dec 2014

  Creating and maintaining a database to process transactions and keep records of income and expenditure daily. Paying utility bills, business rent and rates as well as arranging general maintenance at the store e.g. plumbing, lighting repairs. Calculating weekly business expenditure and liaising with the business accountant, keeping records of staff wages, income and expenditure. Maintaining stock levels, communicating with suppliers face to face as well as on the phone and processing payments made to them. Working in cash office to ensure the cash shown on the system matches the cash actually held in the tills. Dealing with customer queries over the phone and face to face helped me to develop excellent listening and problem solving skills. Being able to work within a team which requires excellent interpersonal and teamwork skills. Checking deliveries and organising invoices when received; paying particular attention to detail at all times which helped to develop my organisational skills. Organising cover for shifts when required.