Co-Founder & CCO

• Mar 2021 - Present

Responsible for driving customer growth, customer engagement and success by implementing a mix of best practice, consulting and technology to deliver great customer outcomes. Responsible for driving customer growth, customer engagement and success by implementing a mix of best practice, consulting and technology to deliver great customer outcomes.

Chief Operating Officer

• Jan 2021 - Mar 2021

Property Management Operations Manager

• Aug 2018 - Jan 2021

Property Management Trainer & Coach

• Mar 2018 - Jul 2018

As Property Management Coach and Trainer, Babette works to promote growth within Property Management businesses across the Belle Property NSW network. With a focus on strategic coaching in leadership, team development and business culture, Babette draws on her 17 years of Property Management experience to transform businesses into high-performing and best practice operations. Through her mentorship and business strategies, Property Management teams are enabled to grow, learn and thrive within a solid and stable environment. Delivering ongoing support across every element of a Property Management operation, Babette’s energetic and driven approach is designed to achieve growth in productivity and performance, more confident and effective leadership and a boost in team morale. Starting her real estate career as a receptionist at age 19, Babette quickly worked her way up through the Property Management ranks before gaining extensive experience running the operations and compliance for a number of large real estate businesses. Moving into a coaching & performance management role within a large real estate franchise group in 2014, Babette has restructured and guided countless Property Management teams to become more efficient, productive and customer-focussed.

Performance Manager - Network Property Management

• Oct 2014 - Dec 2017

Responsible for the McGrath Property Management culture, systems, structure, policies and procedures across franchise and company owned offices nationally in order to bring all offices in alignment. Primary focus was to provide coaching and business assistance to Principals and the Property Management leadership teams within our franchise network in order to maintain the McGrath culture, brand alignment, best operating practice and profitable growth of each franchise business across the network. I would focus on retaining and growth of strong leadership roles within each franchise office as key to ensure the business of success. Leaders held accountable by me if required as per growth strategy.Successful restructure of established medium & large platform property management businesses across the network in order to maintain culture, growth, efficiency and the ability to consistently provide 6 star service to customers & clients.Provide ongoing guidance, coaching & accountability support for startup Property Management businesses within the network geared for rent roll growth. Organic or acquisition.Induction of new franchise offices existing rent rolls and start ups in order to ensure a smooth transition into the McGrath culture, values, systems, tools and structure.Client complaint management in consultation with franchisees along with coaching in order to mitigate future occurrences.Monthly reporting of all office results for benchmarking, transparency and accountability across the entire network.Co-ordination of Property Management General Manager and Manager forums in each state.Conducted monthly McGrath Way Property Management induction training for all new starters into the company, QLD & VIC.

Operations Manager Property Management

• Sep 2012 - Oct 2014

Operating across 10 franchise offices owned by Shane Smollen, during this time the rent roll grew from approx.1400 PUM to over 2000 PUM. Organic growth across all offices along with key acquisitions which occurred in Ryde & Epping. Initial responsibility at the commencement of my employment was to restructure, repair and implement change across all office portfolios in order raise standards, compliance, implement policies, procedures and systems to improve efficiencies and create a solid manageable structure to this multi platform multi location business across Sydneys North Shore. Key deliverable and focus was the successful implementation of a pod structure in order to improve service and retain managements.Ongoing, responsible for the operation and compliance of the Property Management business. Mentoring, coaching, ongoing training of Property Management staff. Complaint resolution and coaching of staff where requiredMonthly financial budget reporting to management, management of sales agent leads & respective bonus payments, management of staff bonus registers.Training and induction of a virtual assistant into the business.Staff recruitment and selection alongside General ManagerConstant improvement/implementation of systems/software being used in order to increase efficiency, productivity and remain ahead of competitors. Relief Property Management and Trust Accounting where required. Co-ordination of staff leave and coverage planning.Co-ordination of team meetings and events.Induction of all new team members.Major data loss recovery planning and implementation.

Office Manager

• Jan 2011 - Sep 2012

Responsible for the daily management of the office and its 24 employees - sales agents, property managers and administration. Major project during my tenure was my the involvement in a total re-design of the look and feel across all areas of the businesses marketing including change of design to the brand logo along with the design, creation and launch of a brand new website, which included working with designers/developers on SEO improvements in order to raise google rankings as quickly as possible. Management of staff grievance issues.Implementation and review of office policies and procedures.Staff recruitment, retention, terminations and legal compliance.Induction and training of new employees.Manage, maintain & improvements regarding contracts on all office equipment including company cars.Manage and maintain software & website platforms.Management & sales meeting co-ordination.Monitor and disburse all internal lead generated and property management generated sales leads to the sales team.Manage, monitor & record all complaints, provide staff coaching as required in order to mitigate.Monitor and manage office budget and expenditure in order to effectively reduce costs where possible.Management and maintenance of office social media and marketing.

Senior Property Manager

• Aug 2009 - Jan 2011

Senior Property Manager – Team Leader

• May 2005 - Jan 2009

Property Manager

• Mar 2003 - May 2005

Property Officer

• Sep 2001 - Mar 2003