Experience

American Express México

• Mexico
• Financial Services
• 200 - 300 Employee

• Compliance Specialist, Finance Inteligence Unit - Sanctions

  • Jun 2014 - Present

  FE Screening , Análisis y detección de alertas de servicios web front-end (FE) y FE que generan todos los días con el perfil de cliente dentro del sistema internalHacer correspondencia con otros equipos de cuentas nuevas y informarles de las decisión tomadaDescartar la posibilidad de una coincidencia positiva con las personas y entidades (personas con exposición política (PEP) y con listas de sancionadas por la OFAC).Investigar en detalle los perfiles del cliente y realizar investigaciones internas y externas con las herramientas yprogramas proporcionados.Referir los perfiles de posible coincidencia al Oficial de Cumplimiento del Mercado (MCO).Actualización del perfiles del cliente después de la respuesta de las MCO.Monitoreo y análisis de las cuentas de los clientes en los últimos meses por cualquieractividades de lavado de dinero, fraudes, revisión de monto de transacciones, tipo de transacciones, industrias, productos comprados etcShadow Training de los New HiresParticipar activamente y organizar actividades de team building coordinando entre varios departamentos y gerentes. Show less

• CCP, Customer Care Profesional, Bilingual

  • Sep 2011 - Sep 2014

  Responsibilities: Receive calls from customers, from Middle East, Asia, Arabia, Latin Countries in English and Spanish, from customers of Corporate Cards of American Express,Meeting the needs of customers, offering excellent service.Solve problems, activate cards, generate stolen lost cards reports, replacements, sending account statements, updating the account, Revision of expenses, opening fraud investigations, double charges, receiving online payments with the American Express portal.Complete internal trainings related to work Show less



Mex Logistics LLC Dubai

• Dubai, United Arab Emirates

• Operations Manager Assistant

  • Jul 2004 - Jul 2008

  Cargo & Wholesale Courier company from Julio 2004 Assistant Logistics Manager Dubai Responsibilities: Handling Sea Freight Import & Exports FCL & LCL, Air Freight Imports & Exports, Land Transportation in G.C.C countries. Attending customer calls, responding to their enquiries and providing them the updated Status, providing quotations, respond to the complains and satisfying them. Correspondence with the International agents Building agents network, with continuously looking for new agents in different countries & corresponding with them over internet & telephone. Visiting customers locations and giving them the estimate of packing and re-location of their houses locally and internationally. Organizing the operations, arranging pickups & trailers for domestic & G.C.C countries.Negotiating rates. Assisting the field staff in operations & troubleshooting, assuring hassle free operations. Updating customers about shipment status. Creating networks of truck drivers & custom clearance agents so on time clearance & delivery of shipments is not effected. Be present in the field at the ports as and when required. Preparing sales report on monthly basis for General Manager’s review. Show less