Babbe Vilayphanh
IT Support Associate at National Philanthropic Trust- Claim this Profile
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Bio
Credentials
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Test Automation Foundations
LinkedInNov, 2020- Nov, 2024 -
Scrum: Advanced
LinkedInOct, 2020- Nov, 2024
Experience
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National Philanthropic Trust
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United States
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Non-profit Organizations
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100 - 200 Employee
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IT Support Associate
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Sep 2021 - Present
•Develop robotic process automation using UiPath Automation to streamline the onboarding new employee’s process.•Design and implement an automation workflow using Smartsheet automation to manage new hires' data.•Develop and maintain PowerShell scripts to automate teardown processing and perform ad-hoc processes to improve workflow with backend systems.•Provision new employees by creating new user account and assign the appropriate access level in Active Directory, Azure Active Directory, and O365 systems.•Develop a new hire dashboard and data set for HR department to work more efficiently with IT Support in their new hire process using Smartsheet automation.•Provide technical assistance and support related to computer systems, hardware, and internal software.•Troubleshoots, diagnoses problems, and implements corrective action procedures.•Develop and maintain technical and How-to documents to improve training efficiency with new employees and improve retention of internal resources with current employees.
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IT Business Application Support Associate
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Jan 2021 - Jan 2022
• Provide first-level response for all inbound support requests related to NPT’s back office third-party Donor-Advised Fund Administration software solution provider. • Support system analysis, design testing, and implementation efforts for open requests/projects with NPT’s back office third-party Donor-Advised Fund Administration software solution provider. • Support all donor-facing web application projects, new online functionality workstreams, and web form standardization efforts. • Identify problems and seek solutions that impact the organization through data analysis to assess and determine business requirements by delivering data-driven recommendations.• Support configuration administration for back office and donor facing applications. • Write and maintain technical documentation for assigned responsibilities.
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SAP
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Germany
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Software Development
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700 & Above Employee
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CoE E2E Hybrid Operations & DevOps Intern
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Nov 2019 - Nov 2020
• Maintain Customer Relationship Management of Max Attention customers to deliver the best services that focus on reducing business operation costs and improving business processes efficiency. • Developed robotic process automation to shift focus from low-value tasks to high-value tasks. •Learned and leverage new SAP cloud-based tools (SAP RUUM, Build.Me, SAP Jira) for internal project works. •Configuration and administration of Jira@SAP for Premium Engagement services portfolio management. •Configured, Developed, and maintained Jira dashboards, Kanban and Sprint board, and Workflows. •Configuration and administration of SAP Ruum to track internal innovative initiatives in CoE Team. •Maintained robotic process automation bot scripts for Outlook and MS Team to reduce repetitive tasks.
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Penn State Abington
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United States
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Higher Education
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100 - 200 Employee
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Intern Front-End Developer
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Aug 2019 - Dec 2019
Developed an mobile application that collects data on item retrieval in a warehouse setting to determine optimization of warehouse layout. Written in JavaScript and HTML. Developed an mobile application that collects data on item retrieval in a warehouse setting to determine optimization of warehouse layout. Written in JavaScript and HTML.
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Education
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2011 -
Penn State Abington
General Engineering Multdisciplinary Option -
2004 - 2008
Charter High School for Architecture and Design
High School Diploma
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