Babar Ali Mubeen

Technical Support Engineer at GEEKS
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Contact Information
us****@****om
(386) 825-5501
Location
Dubai, United Arab Emirates, AE

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5.0

/5.0
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Shoheb Hasanwale

Babar is a thorough professional who believes in continuously upgrading his technical skills to keep up with the rapidly changing IT industry, he is a problem solver and goes to any lengths in finding solutions to complex problems and requirements of his stakeholders.

Syed Obaid Ullah

Babar is a center of attention, energetic and very social person. I saw him always sincere with his job. He dedicates himself for the company where he works. He’s skilful and good at troubleshooting. In a nutshell, he’s a multitalented and beneficial resource for any organisation.

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Credentials

  • Engineer | Technician
    ConnectWise
    Apr, 2023
    - Nov, 2024
  • Fortinet Network Security Expert Level 1: Certified Associate
    Fortinet
    Apr, 2020
    - Nov, 2024
  • AWS Security Fundamentals ( Second Edition)
    Amazon Web Services (AWS)
  • Cisco Certified Network Associate Industrial (CCNA I)
    CTTC (Pvt) Ltd.
  • Technical Support Fundamentals
    Google

Experience

    • United Arab Emirates
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Support Engineer
      • Mar 2021 - Present

      Working knowledge ITIL4 Environment. Responsible for all Endpoints - MDM, including design and development of enterprises’ Mobility and Security solutions. Responsible for Backup Handling via Veeam, Acronis, MSP Backup, CS2, and Synology NAS. Installing and configuring Unified APs and cloud keys with different environments. Create and implement Windows Profiles, Rules, and Policies for 80+ clients. Create Implement and deliver Google Intune -MDM Project. Handling AD, Azure AD, Managing Hyper V, and development. Working knowledge in Switches, Routers, and Firewalls Such as FortiGate 60E 30E Sonic Wall TZ400, TZ350, Checkpoint, and Cisco 3725,9600 Cisco firepower. Create key documents for technical assistance Show less

    • Appliances, Electrical, and Electronics Manufacturing
    • 1 - 100 Employee
    • Information Technology Service Desk
      • Jun 2019 - Feb 2021

      All clients raised tickets/tokens through the company-developed portal. Support via remote assistance with different tickets and troubleshooting end-user devices. Troubleshot and fixed Printer, Firewall web filter, Outlook, Teams, and SharePoint sites Onedrive, box, WordPress Website Settings, etc. Deployment and maintenance of network monitoring, analysis, and reporting tools SolarWinds. Provide training to new staff members & IT induction. All clients raised tickets/tokens through the company-developed portal. Support via remote assistance with different tickets and troubleshooting end-user devices. Troubleshot and fixed Printer, Firewall web filter, Outlook, Teams, and SharePoint sites Onedrive, box, WordPress Website Settings, etc. Deployment and maintenance of network monitoring, analysis, and reporting tools SolarWinds. Provide training to new staff members & IT induction.

    • Pakistan
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Management Information System
      • Jan 2015 - Dec 2018

      Created working platforms of multiple automation tools like Solar Wind, VNC, and Ideal Administrator. Responsible for all backups, their validations, restoration, recovery tests, and procedures. Monitor Mikrotik Router and assist the development team to allow needed port access. Supervise the Help Desk and provide technical support. Configure DHCP and DNS and reserved IP as needed. Configure and Maintain Active Directory 2008/2012. Created working platforms of multiple automation tools like Solar Wind, VNC, and Ideal Administrator. Responsible for all backups, their validations, restoration, recovery tests, and procedures. Monitor Mikrotik Router and assist the development team to allow needed port access. Supervise the Help Desk and provide technical support. Configure DHCP and DNS and reserved IP as needed. Configure and Maintain Active Directory 2008/2012.

    • Singapore
    • Civil Engineering
    • 700 & Above Employee
    • System Support Assistant
      • Nov 2009 - Nov 2014

      Handling Pakistan! Karachi, Lahore, Islamabad. Manage AD, DHCP, DNS Documentation of the systems infrastructure to facilitate rapid trouble resolution. Prime responsibility to suggest a suitable laptop for the project. Keeping an inventory of hardware and software licenses. Supervised internet access by Proxy Server. Manage to route emails by MDaemon. Monitor Siemens PABX Systems. Monitor CCTV Camera. Handling Pakistan! Karachi, Lahore, Islamabad. Manage AD, DHCP, DNS Documentation of the systems infrastructure to facilitate rapid trouble resolution. Prime responsibility to suggest a suitable laptop for the project. Keeping an inventory of hardware and software licenses. Supervised internet access by Proxy Server. Manage to route emails by MDaemon. Monitor Siemens PABX Systems. Monitor CCTV Camera.

Education

  • Virtual University of Pakistan
    Bachelor of Applied Science - BASc, Computer Systems Networking and Telecommunications
    2010 - 2014

Community

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