Experience

CIM Solutions Inc. (Brampton)

• IT Services and IT Consulting
• 1 - 100 Employee

• IT Technician

  • Sep 2022 - Present

  • Providing IT management for over 100 companies, consisting of more than 2000 end points • Scheduling Technicians for projects, onsite and remote service calls • Providing after hours and emergency support • Support for over 40 programs from various industries • Providing IT management for over 100 companies, consisting of more than 2000 end points • Scheduling Technicians for projects, onsite and remote service calls • Providing after hours and emergency support • Support for over 40 programs from various industries



Clearline International Limited

• • May 2020 - May 2022

  • Led a team of IT professionals with the collective responsibility of managing the entire business IT infrastructure.. Acted as an escalation point by providing tier 1/2 technical support.• Assembled IT teams to client site to setup healthcare solution and trainings.• Ensured an efficient provision of IT operational support and service delivery across the business. This was performed by designing an e-ticket system. This resulted in a more efficient, pro-active IT support unit which saw IT support requests reduce by 80% and improve IT processes.• Ensured an efficient provision of IT operational support and service delivery across the business. • Involved in IT governance, business effectiveness and business performance improvement projects for clients. This ensured a 100% compliance to government health compliance standards.• Migrated the company’s emails from a third-party cloud vendor to Microsoft Office 365 environment to minimize security risk• Designed IT strategies and ensured 100% compliance to IT security policies.• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.• Conducted a company-wide Fortinet applications installation leading to 99% improved security.• Troubleshoots connectivity issues across networks such as Wi-Fi, cellular and LAN (Cisco catalyst switch 2960 series, Dlink routers).• Supervised departmental budgeting and forecasting based on business roadmaps and IT strategy. Show less

• • Sep 2008 - Apr 2020

  • Maintained network performance by performing monitoring and analysis, performance tuning; troubleshooting network problems; escalating problems to vendor.• Loads software, grants permissions and configures hardware for new employees as part of onboarding process. (In-house applications, CRM, Intranet).• Participated in on-call rotation.• Ensure backups are completed and verified.• Secured network by developing access, monitoring, control, and evaluation.• Tracked issue resolution policies to maintain compliance with internal standards. • Maintained servers (HP ProLiant Series Gen 7-10) and systems to keep networks fully operational during peak periods.• Developed, tested, evaluated, and installed enhancements and upgraded network by conferring with vendors.• Created and administered Microsoft Exchange email accounts and profiles for users (Windows Active directory).• Implemented Identity management Solutions (Single Sign-On) using Windows Active Directory. Show less



Greatland Healtcare

• United States
• Medical Practices

• Senior System Specialist

  • Apr 2020 - Dec 2020

  • Restructured and realigned the company’s entire environment to the NIST cybersecurity framework. This resulted in a more resilient, secured & reliable network and server infrastructure which ensured increased productivity, faster data retrieval speeds, and better browsing experience across the entire business, group wide. • Oversaw all implementations, configurations, and installations on all Greatland enterprise servers. • Configured and implemented Cisco Wireless Access Points and Wireless LAN Controllers. • Managed, and configured next generation firewalls for the enterprise (Fortigate) used for URL filtering, threat management and perimeter defense. • Installed and managed the VMWare infrastructure. • Implemented firewall rules and managed firewall change policy requests based on approved business strategy. • Designed and Implemented a Data Loss Prevention (DLP) strategy using Symantec DLP. • Implemented Vulnerabilities management using Microsoft Systems Centre (SCCM) Show less