Programme Team Leader (GLLaB - Restart)

• Nov 2022 - Present

Team Manager (Modern Slavery Response Team)

• May 2021 - Dec 2022

-- Lead, develop and support a team of 10 advocates to ensure high quality service delivery that achieves agreed standards of care and support, in compliance with the Modern Slavery Victim Care Contract requirements, and Hestia policies and procedures- Monitor the team’s performance against contractual requirements and internal expectations.- Participate in recruitment and interviewing; deliver training; oversee induction; supervise and appraise staff; identify training needs; manage disciplinary and grievance procedures; and ensure that all tasks are carried out within Hestia’s policies, procedures, and good practice guides.- Work with the senior management team to enable the organisation to develop its aims and objectives by participating in meetings and processes to further organisational policy and practice development.- Keep effective records of support provided on our case management system; Ensure all incidents are reported to the necessary services; - Monitor internal and external financial processes- Support the management team to develop a co-productive way of working, whereby service users are consulted and involved in shaping service delivery.- Establish and promote service user led activities within the service Show less

Outreach Advocate (Modern Slavery Response Team)

• Jan 2020 - Nov 2021

Hestia’s modern slavery service started in 2011 and have supported over 3,300 survivors of human trafficking and modern slavery since then. Hestia works closely with The Salvation Army to deliver support to victims who have been referred into the National Referral Mechanism (NRM). - Provide proactive service and advice to victims of trafficking to keep them and their children safe- Identify and assess the risks and needs of trafficked victims- Develop individual support plans to meet individual needs- Advocate for high risk victims with agencies who can help to address the abuse- Provide advocacy, emotional and practical support and information to victims including in relation to legal options, housing, health and finance- Work directly with all key agency partners to address the safety of trafficked victims- Support victims with their NRM application and support them accessing appropriate legal advice with regards to their immigration and/or trafficking case- Support the empowerment of service users and help them regain control of their lives- Establish and maintain effective liaison with other agencies to help ensure service users receive co-ordinated help and support Show less

Waitress/Manager on duty

• Jan 2019 - Dec 2019

Support Worker

• Jun 2018 - Sep 2018

CAP started in 2008 and it is one of several APF’s services. CAP protects and supports victims of human trafficking and modern slavery by ensuring they live in safe and secure accommodation and by offering specialised and personalised support to the victims, helping them on their recovery journey and reintegration in the community. Responsibilities: - Oversight of supported housing and residents - Support service users in crisis - Promote service user’s autonomy and independence, social, financial and personal skills - Empowerment of service users and support them in regaining control of their lives - Record and management of financial transactions - Assist managers with supported housing operations - Addressing safeguarding issues appropriately - Ensuring health and safety compliance Show less

HR Technician

• Jan 2018 - Aug 2018

As an HR Technician in a small team, I had the opportunity to learn and work in different areas of HR: - Provide general assistance and administrative support to HR affairs - Provide general assistance and information to employees, and general public - Create, post and track recruitment advertisements - Search and attract candidates by using databases and social media - Screen candidates resumes and job applications - Conduct recruitment interviews - assess applicants’ relevant knowledge, skills, soft skills, motivations, experience and aptitudes - and select candidates for open positions - Attend and participate in job fairs - Conduct exit interviews - Collaboration on the employee onboarding strategy - Collaboration on the planning of teambuilding activities Working in a fast-paced environment made me realize I am comfortable working on several kind of projects at the same time and dealing with different stakeholders, functioning as an all-round employee within the company. Show less

Bartender/Waitress

• Apr 2017 - Dec 2017

Promoter

• Apr 2015 - Dec 2017

Work as a promoter demonstrating and providing information on services/products, distributing flyers and setting up promotional stands. Work as a promoter demonstrating and providing information on services/products, distributing flyers and setting up promotional stands.

Psychology Trainee

• Sep 2016 - May 2017

GAAPP is under the responsibility of the Youth Ministry of the City Council of Maia. GAAPP develops innumerable activities intervening directly with the youth, but also indirectly, focusing on their life contexts, intervening with significant people for them, such as parents and professionals from different areas. My main responsibilities included: - Counselling psychology with children and adolescents, working closely with their families. - Preparation and implementation of awareness and training sessions for the youth on several subjects: Strategy and study skills; Sexuality and affections; Bullying e cyberbullying; Emotional self-control strategies. - Intervention with a group of elderly aiming to cognitively stimulate them. Show less