Experience

IT Is Fantastic

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Salesforce Adminstrator

  • Aug 2020 - Present

  As a Salesforce Administrator and Business Analyst I have Extensive experience in Salesforce Administration, Application Development and Business Analyst, supporting a multi-continent global sales team. Enjoy an innovative and results-driven approach while overseeing the Salesforce Business requirements, Administration and Development of multiple Salesforce instances, operational support, reporting, Apex development and configuration changes. A proven track record of successfully working, both independently and with a team, in a fast paced and dynamic work environment, with the ability to communicate effectively as well as collaborate with cross-functional business partners and technical teams. Committed to outstanding work to ensure accuracy, provide effective Salesforce CRM solutions, while generating cost/time savings for organizational excellence.  Created and maintained Profiles, Roles, and Page Layouts, Record Types and Configured the permissions based on the organization hierarchy requirements  Developed and implemented various Custom Objects, Picklists, Validation rules, Formula fields, Master-Detail, Lookup relationships, and Tabs  Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation  Worked closely with clients to gather requirements and had a thorough understanding of interpreting business needs, translating them into operational requirements, and converting them to technical specification documents


Zain
• Türkiye
• Medical Equipment Manufacturing
• 1 - 100 Employee
• Customer Service Quality Assurance Supervisor

  • Jan 2007 - Jan 2014