Aznita Azman

Head of Customer Experience & Operational Excellence, Continuous Improvement (OECI) at Speedoc
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Contact Information
us****@****om
(386) 825-5501
Location
Singapore, SG
Languages
  • English Native or bilingual proficiency
  • Malay Native or bilingual proficiency
  • Mandarin Limited working proficiency
  • German Elementary proficiency
  • Indonesian Elementary proficiency

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5.0

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Joyshree Sinha

I had the awesome opportunity of working with Aznita during my time in Meta as a close cross functional teammate. Aznita has been an invaluable asset as a stakeholder managing Quality operations for a large vendor headcount. During our time working together, I have witnessed Aznita’s exceptional dedication and expertise in ensuring the highest standards of quality for our vendor operations. Her commitment to excellence and attention to detail have had a significant positive impact on the overall business goals. One of Aznita’s most remarkable qualities is her ability to effectively collaborate with cross-functional teams, fostering strong relationships and creating a seamless flow of communication. She possesses excellent interpersonal skills, which enable her to bridge the gap between our internal teams and our vendors, ensuring that everyone is aligned. In addition to her remarkable communication skills, Aznita has a keen eye for identifying areas of improvement, and her data-driven approach has led to the implementation of effective strategies that have resulted in measurable improvements in vendor performance. I have always been impressed by Aznita’s professionalism, reliability, and unwavering commitment to delivering exceptional results. Her strong work ethic, coupled with her ability to adapt to changing priorities, has been instrumental in ensuring the success of the team. She is a natural leader and an expert in her field of work. At the same time, she is approachable and helpful. Her expertise, consistent dedication, and leadership skills, make her a valuable asset to any organization. I have no doubt that she will continue to excel in her future endeavors.

Bhawna Aswani

It was an absolute pleasure working with Aznita on several Operational Excellence initiatives. Her insights and contributions have been extremely valuable to the success of our projects. Aznita is also an excellent mentor who is very approachable and always willing to lend a helping hand to new team members, making the onboarding process a breeze. What really impressed me most about Aznita was her ability to influence and engage key stakeholders across the board. I would highly recommend Aznita for any role that requires operational excellence, customer centricity and strategic mindset. She will be a valuable asset to any organization.

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Credentials

  • Corporate Strategy
    UCL School of Management
    Feb, 2023
    - Nov, 2024
  • Introduction to AWS for Non-Engineers: 1 Cloud Concepts
    LinkedIn
    Feb, 2023
    - Nov, 2024
  • Design Thinking
    IDEO U
    Nov, 2021
    - Nov, 2024

Experience

    • Singapore
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Head of Customer Experience & Operational Excellence, Continuous Improvement (OECI)
      • Mar 2023 - Present

      I lead and enable a team accountable for customer's experience across all our product and services in the region. - Craft and drive a delightful experience for our customers from start to end through an improvisation of our business operations, continuous improvement to achieve operational excellence. - Responsible for collaborative cross organization to develop and execute process improvement projects that lead to better efficiency, cost reduction and customer satisfaction - Implement a process to collate and analyze customer insights - Creation of new and reengineering of customer journey - Use customer insights to develop an in-depth understanding of our customers Show less

    • United States
    • Software Development
    • 700 & Above Employee
    • Quality Operations Program Manager
      • Mar 2020 - Dec 2022

      I lead a program's strategy liasing across senior stakeholders with a team of 3 high performing ICs across 2 business lines that manage multiple vendors across APAC driving vendor accountability for meeting quality performance metrics by performing weekly qualitative and quantitative analyses of error trends whilst collaborating with peers supporting other vendors/ regions to drive scalable solutions I lead a program's strategy liasing across senior stakeholders with a team of 3 high performing ICs across 2 business lines that manage multiple vendors across APAC driving vendor accountability for meeting quality performance metrics by performing weekly qualitative and quantitative analyses of error trends whilst collaborating with peers supporting other vendors/ regions to drive scalable solutions

    • Singapore
    • Software Development
    • 700 & Above Employee
    • General Manager at GrabKitchen
      • May 2019 - Feb 2020

      General manager for GrabKitchens in Bali and Surabaya owning the P&L and launch strategy of 8 kitchens. I led project teams of 15 Sales, Account Management, Construction, Licensing and Facilities in these cities.

    • Regional Strategic Ops Lead at GrabFood
      • Jul 2018 - May 2019

      I led project teams to drive strategic projects responsible for fulfilment rates and customer policies. I also led the account management team and strategy in the early stages of launch for Indonesia GrabKitchens.

    • United States
    • Internet Marketplace Platforms
    • 700 & Above Employee
    • Strategy and Planning Associate
      • Apr 2016 - Jul 2018

      I led Asia’s first UberEats market(Singapore) Support Operations responsible for managing an in house team of 15+ members and outsourced vendors with 200 agents and on launching Thailand, Malaysia and Indonesia support operations reducing user’s contact rates and cost per contact. I led Asia’s first UberEats market(Singapore) Support Operations responsible for managing an in house team of 15+ members and outsourced vendors with 200 agents and on launching Thailand, Malaysia and Indonesia support operations reducing user’s contact rates and cost per contact.

    • Singapore
    • Banking
    • 400 - 500 Employee
    • Sales Compliance Executive
      • Oct 2012 - Dec 2014

      I am responsible for monitoring $1M in cash currency exchanges daily & custodial services to 3 bank locations, validating activity & reporting potential fraud cases optimising compliance processes. I am responsible for monitoring $1M in cash currency exchanges daily & custodial services to 3 bank locations, validating activity & reporting potential fraud cases optimising compliance processes.

Education

  • University of London International Programmes
    Bachelor of Science (BSc), Banking and Finance
    2008 - 2012
  • NUS Business School Executive Education
    Future Leaders Programme
    2022 - 2022

Community

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