Experience

Suzuki Malaysia Automobile Sdn Bhd.

• Malaysia
• Automotive
• 1 - 100 Employee

• Assistant Manager Sales

  • Jun 2009 - Present

   Accountable and responsible to achieve company Sales target. Implement PDCA cycle (Plan, Do, Check & Action) as a tool towards realizing the target. Act as a liaison between the Dealers and HQ. To establish a close relationship and maintain a good rapport with Dealers through consistent communication.  To uphold the brand image and maintain the end customer satisfaction by ensuring that the dealers operate and adhere to SOP.  Solve all issues (Vehicle Stock, System breakdown etc.) which will jeopardized the dealer’s operation and subsequently affect service qualities to end-customers (Late Delivery, Sales Clash etc.)  To keep the Management abreast and well-informed with the current market situations. Offer advice to immediate superior after considering the competitor’s activities, dealer’s recommendation and company interest.  Achievement/Contribution:  Highest Sales – 110u in March 2010 (Awanis)  Best Dealer FY2014/15 – Highest Sales Figure (Carlines)  MC for National Dealer Conference in Jakarta (2011) and KL (2012)  In charge of Swift CKD importation program to Brunei (2010)  Bulk sales of SX4 Sedan in Labuan (2011). Show less

• Senior Executive

  • Dec 2008 - Jun 2009

   Design and introduce the pocket-sized Product Guide for Sales Person. Pioneering and conduct training for the Sales Operation Standard (SOS) to new Sales Advisors.



Perodua Sales and Service Sdn Bhd

• Service Manager

  • Dec 2002 - 2006

   Leading a service team to provide regular car maintenance for PERODUA vehicles.  Accountable and responsible to achieve the Service target (Intake, Revenue and Profit) and at the same time maintain the highest customer satisfaction index through implementation of PSM standards.  Managing and constantly motivate staffs through daily briefing, weekly meeting etc.to ensure high productivity and to provide the best service experience to customer.  Responsible for the implementation and maintenance of Environment Management System ISO 14001:2004 (certification by the Vehicle Certification Agency (VCA) United Kingdom). Certification covers all aspect of operation including staffs, equipment, processes and related contractors.  Standardize the accident claim procedures at branch level. To ensure that related staffs and contractors work efficiently accordingly to agreed timeline.  Achievement/Contribution:  Turn around Taiping Service center into profitability after years of losses (2003).  Get ISO certification for Ipoh & Puchong branch.  Establish PSM standards for Taiping and Ipoh branch. Show less