Operations Manager

• Sep 2021 - Present

Talent Success Associate

• Jun 2020 - Sep 2021

CAMP (Program) Manager

• Jan 2017 - Oct 2018

BSDC (Brunei Solutions Development Centre) is a collaboration program between the e-Government of Brunei Darussalam and Microsoft Brunei. It is a software development facility that reliably and rapidly creates software solutions. Its main objective is to assist with the skills development of the local IT eco-system, tailored to the needs of Brunei. BSDC also provides iterative development methodologies, training and exposure to university graduates and local IT service providers. On top of that, there are various opportunities for local partners to work with Microsoft through hands-on and practical work immersion and procedures.Responsibilities:- Manage a capability program called CAMP, Capabilities and Mentorship Program. (1-year full-time development program for IT graduates to experience real-life industry experience)- Ensure the development program is executed as planned- Engage local institutions for program awareness i.e. roadshows, career talk- Annually hiring of IT graduates - Provide mentorship and sharing of best practices - Engage external organization (EGNC, Gov agencies, TechOne Solutions, DARe, JA-Brunei) which includes planning and execution, finance, coordinate and facilitate meetings- Acting project manager for few projects under BSDC- Manage BSDC facility and its resources Show less

Service Inside Sales Representative (SISR)

• Oct 2016 - Jan 2017

Responsibilities:- Accountable for revenue by performing sales of Microsoft Services Premier Supports - both new business + add-ons and yearly contact renewal- Qualify leads and prioritized opportunity management- Connect customers via phone and email communications- Contribute high overall customer satisfaction

Project Coordinator (Temporary)

• Mar 2016 - Oct 2016

PTAIB (Perbadanan Tabung Amanah Islam Brunei) is a financial body established in Brunei. Responsibilities: - Plan, schedule and execute internal IT projects - Monitored progress to meet deadlines - Prepared relevant documents to achieve business needs - Conduct and facilitate User Acceptance Testing activities - Interacted with different departments such as Marketing, Legal and Compliance, Branch Operations, Accounting and Syariah Unit PTAIB (Perbadanan Tabung Amanah Islam Brunei) is a financial body established in Brunei. Responsibilities: - Plan, schedule and execute internal IT projects - Monitored progress to meet deadlines - Prepared relevant documents to achieve business needs - Conduct and facilitate User Acceptance Testing activities - Interacted with different departments such as Marketing, Legal and Compliance, Branch Operations, Accounting and Syariah Unit

Customer Service Representative

• Sep 2010 - Jul 2012

- Promoting HSBC's products to existing and new clients - Achieving sales target every month - Entertaining clients' requests/enquiries - Promoting HSBC's products to existing and new clients - Achieving sales target every month - Entertaining clients' requests/enquiries