Experience

Guoman & Thistle hotels
• HR Manager

  • Oct 2003 - Present


Thistle PD

• United Kingdom

• HR Manager

  • Sep 2003 - Present

  Summary of Current Responsibilities Act as a strategic partner to the Company and assist the General Manager in the execution of day to day HR functions including payroll and trainings. Working closely with Head of Departments to ensure customer satisfaction both external and internally and professionally handles all grievances and misconduct internally and within the group. Implementing and monitoring and update SOPs, P&Ps and other Brand Operating Standards required by both Hong Leong (owing company) and Thistle as the management company. Coordinates and administer salaries, benefits and jointly assist in staff development and succession planning. Responsible for recruitments and selections including employments of all middle and managements and below. Participate and accountable for yearly manning, training needs analysis and human resources budget. To ensures training hours achieved at 18 hours per staff monthly, Guest satisfaction at minimum 85% and Employee satisfaction Survey at 85%. An advisor to the company’s Safety and Health Committee. Chairman of the Domestic Inquiries on several occasions for senior Manager within the group (Hong Leong) A person’s who belief in Patient, punctuality, meeting datelines and an Effective Leadership styles of approach using a combination of democratic and Autocratic. Pre – Opening preparations from Guoman to Thistle Brand; off negotiations during closure of Guoman Hotel Recruitments and selections of new employees Revise all SOPs, P&Ps, Job Descriptions, manuals, brands standards & etc Retraining for all grades and levels Review all benefits for all levels/grades Redo new Employee Handbook Customers Services Centric Training Modules


Delta Paradise lagoon now know as Corus Port Dickson
• Human Resources/Training Manager

  • Apr 1997 - Aug 2003