Project Manager

• Jul 2022 - Present

Operations Manager

• Jun 2021 - Jun 2022

- Manage end to end Malaysian branch both air freight as well as ocean freight shipments together with trades lanes/networks and procurement strategy on all forms of cargo and incoterm required. - Ensure consistent performance of operational standards in meeting customers’ satisfaction as well as resolving issues and challenges faced with customer and by customers too. - Monitor productivity and profitability of daily operations, quality of services as well as the improvement of skilled manpower - Strengthening and maintaining good relationships with all carriers, vendors, suppliers, agents, and government agencies in meeting both import as well as export shipments - Leading, coordinating and managing both teams import and export in handling all forms of requests by the customer pertaining to Air Freight and Ocean Freight; both locally and internationally. - Monitor/Manage local and international Air and Sea export as well as import scheduling and work with various operations departments as well as external parties to ensure strategic delivery plans achieved - Review and revamp for continuous improve the efficiency of Air and Sea Export as well as Import and logistics Standard Operating Procedures (SOPs) - Secure continuity of regional/national/local co-loader relationship - Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues.

Project Manager

• Oct 2020 - Dec 2021

- Managing assigned system projects and enhancement on Digital applications by providing end-to-end project management for system enhancement, implementation and monitoring of end-to-end process to completion - Coordinating required information for budget approvals in relation to scope project requirements and project resource including managing project budget and costs - Analysing and managing impacts, interfaces and inter-dependencies of different projects resulting in identifying & highlight potential risks and issues to act on resolving issues and firm up mitigation risk plan

Project Manager

• Feb 2017 - Jul 2018

Specialising in business process re-engineering and human capability development in improving businesses marketability. Leading a diversified team of business consultants and IT experts and through Change Management to effect significant change giving sustainable financial benefits. Detailed study upon the organisational business processes with scrutiny and developing both short term & long term solutions in order to achieve efficiency & effective a manageable operational control system. With the combination of ITIL framework and PMP practices, all form of resources and operational processes are enhanced in order for the organisation to better perform through various economic volatile state.

Business Analyst

• Jun 2015 - Jul 2018

- Analysing the client's organisation and business processes or systems in assessing the business model or its integration with technology. - Providing both short term and long term solutions from the analysis in order for the client's business to be sustainable for at least the next 5 years. - Understanding the current operational and business situation of the client's organisation in order to identify the underlying issues that are preventing it from achieving its business goals. - Develop detailed User Requirements Specifications at the start of the project, in collaboration with client business users to obtain sign-offs from business stakeholders. - Develop high level solutions and business process design documents, in collaboration with the other related teams in the project. - Review high level solutions design and perform peer review of the business process design that has been developed with the other related teams in the project. - Manage end-to-end ownership and delivery with the respective vendors / team in the project.

Project Manager

• Jan 2016 - Jan 2017

- Roles include Requirement gathering (Business Analyst), project management, and technical consultancy - Strive to maintain good rapport with clients that I work with, act as a communication bridge between clients and the company, and at all times try to portray a good image of the company that I represent. Projects : 1) Pakistan - 1 bank Bank software implementation in replacing the bank existing manual cheque clearing process. Particularly to cheques inward clearing processes and maintaining the compliance of the country's clearing house policies. 2) Philippines - 4 banks Project managing 4 banks but same software development and implementation whereby replacing the banks existing manual cheque clearing processes for both cheques inward and outward clearing processes. Ensuring implementation be seamless end-to-end solution for the banks full clearing cycle whereby improving overall efficiency and controls as well as simultaneous compliance to the country's clearing house corporation policies.

Business Process Consultant

• Feb 2013 - Sep 2014

Projects: 1.) Financial Services, Indonesia 2.) Publication, Malaysia 3.) Banking, Indonesia Analysis: 1.) Agri-Business, Indonesia Identify opportunities in increasing their yield from daily harvesters activities to factory production and manufacturing operations 2.) Financial Services, Indonesia -Identify marketing and recovery improvement opportunities within Automobile Loan Financing operations Projects: 1.) Financial Services, Indonesia 2.) Publication, Malaysia 3.) Banking, Indonesia Analysis: 1.) Agri-Business, Indonesia Identify opportunities in increasing their yield from daily harvesters activities to factory production and manufacturing operations 2.) Financial Services, Indonesia -Identify marketing and recovery improvement opportunities within Automobile Loan Financing operations

Project Manager

• Oct 2010 - Mar 2012

Managed all 18 projects concurrently whereby job included recruitment, team management, project planning and management, issue resolution, tracking and reporting, evaluating and presenting test results to both client and upper management. Single point of contact for all 18 projects during the course of normal management and change requests. Developed project scopes, control, reporting procedures, project handover and managed changes in operational activities Managed all 18 projects concurrently whereby job included recruitment, team management, project planning and management, issue resolution, tracking and reporting, evaluating and presenting test results to both client and upper management. Single point of contact for all 18 projects during the course of normal management and change requests. Developed project scopes, control, reporting procedures, project handover and managed changes in operational activities