Experience

HakeemX Technologies

• United Arab Emirates
• Hospitals and Health Care
• 1 - 100 Employee

• Member of the Board of Advisors

  • Oct 2022 - Present

  Providing advisory support to a team of passionate professionals on: • Developing and reviewing of company strategies. • Setting program goals and action plans in line with the company strategies. • Stakeholder discussions and exploring new opportunities. • Identifying potential challenges / risks, and devising solutions / mitigation plans. • Technical and operational guidance on design, development, security, infrastructure, testing and implementation functions. •… Show more Providing advisory support to a team of passionate professionals on: • Developing and reviewing of company strategies. • Setting program goals and action plans in line with the company strategies. • Stakeholder discussions and exploring new opportunities. • Identifying potential challenges / risks, and devising solutions / mitigation plans. • Technical and operational guidance on design, development, security, infrastructure, testing and implementation functions. • Evaluating and adopting new frameworks, technologies, and standards. Show less Providing advisory support to a team of passionate professionals on: • Developing and reviewing of company strategies. • Setting program goals and action plans in line with the company strategies. • Stakeholder discussions and exploring new opportunities. • Identifying potential challenges / risks, and devising solutions / mitigation plans. • Technical and operational guidance on design, development, security, infrastructure, testing and implementation functions. •… Show more Providing advisory support to a team of passionate professionals on: • Developing and reviewing of company strategies. • Setting program goals and action plans in line with the company strategies. • Stakeholder discussions and exploring new opportunities. • Identifying potential challenges / risks, and devising solutions / mitigation plans. • Technical and operational guidance on design, development, security, infrastructure, testing and implementation functions. • Evaluating and adopting new frameworks, technologies, and standards. Show less



Consaia

• Netherlands
• Business Consulting and Services

• Founder and Lead Consultant

  • Jun 2021 - Present

  Providing consulting services throughout the project lifecycle: • Pre-signing Scoping and Planning: market assessment, benchmarking, solution scoping, solution design, project scheduling & resource allocation, risk planning • Post-Signing Execution: Business analysis, solution design and interoperability, solution documentation, project tracking, risk management, partner and Vendor management, problem solving, developing workarounds, process mapping and optimizing. • Post Execution… Show more Providing consulting services throughout the project lifecycle: • Pre-signing Scoping and Planning: market assessment, benchmarking, solution scoping, solution design, project scheduling & resource allocation, risk planning • Post-Signing Execution: Business analysis, solution design and interoperability, solution documentation, project tracking, risk management, partner and Vendor management, problem solving, developing workarounds, process mapping and optimizing. • Post Execution Operations and Support: Onboarding and certification, operating the solution (Professional/Managed services), post-delivery support • Conduct company and project operational assessment and design recommended solutions and optimizations. Show less Providing consulting services throughout the project lifecycle: • Pre-signing Scoping and Planning: market assessment, benchmarking, solution scoping, solution design, project scheduling & resource allocation, risk planning • Post-Signing Execution: Business analysis, solution design and interoperability, solution documentation, project tracking, risk management, partner and Vendor management, problem solving, developing workarounds, process mapping and optimizing. • Post Execution… Show more Providing consulting services throughout the project lifecycle: • Pre-signing Scoping and Planning: market assessment, benchmarking, solution scoping, solution design, project scheduling & resource allocation, risk planning • Post-Signing Execution: Business analysis, solution design and interoperability, solution documentation, project tracking, risk management, partner and Vendor management, problem solving, developing workarounds, process mapping and optimizing. • Post Execution Operations and Support: Onboarding and certification, operating the solution (Professional/Managed services), post-delivery support • Conduct company and project operational assessment and design recommended solutions and optimizations. Show less



CarePay International

• Netherlands
• Hospitals and Health Care
• 1 - 100 Employee

• Business Analyst Insurance/Healthcare

  • Aug 2022 - May 2023

  At CarePay, I engaged as a business analyst with a team of 15+ professional to adapt and integrate the CarePay Payer Healthcare Insurance Solution with three National Healthcare Platforms (to be announced) Main engagement points were: • Connect with key stakeholders to capture the solution requirements. • Brainstorm with the teams to design the solution features in a robust and scalable manner. • Recommend, review, and evaluate 3rd party vendors needed to achieve the… Show more At CarePay, I engaged as a business analyst with a team of 15+ professional to adapt and integrate the CarePay Payer Healthcare Insurance Solution with three National Healthcare Platforms (to be announced) Main engagement points were: • Connect with key stakeholders to capture the solution requirements. • Brainstorm with the teams to design the solution features in a robust and scalable manner. • Recommend, review, and evaluate 3rd party vendors needed to achieve the solution use cases. • Participate in solution integrations: o Review internal schema vs. regulatory profiles. o Map internal code sets to regulatory adopted code sets. o Review, breakdown and apply the regulatory business and validation rules. o Ensure compliance with Regulatory requirements. Show less At CarePay, I engaged as a business analyst with a team of 15+ professional to adapt and integrate the CarePay Payer Healthcare Insurance Solution with three National Healthcare Platforms (to be announced) Main engagement points were: • Connect with key stakeholders to capture the solution requirements. • Brainstorm with the teams to design the solution features in a robust and scalable manner. • Recommend, review, and evaluate 3rd party vendors needed to achieve the… Show more At CarePay, I engaged as a business analyst with a team of 15+ professional to adapt and integrate the CarePay Payer Healthcare Insurance Solution with three National Healthcare Platforms (to be announced) Main engagement points were: • Connect with key stakeholders to capture the solution requirements. • Brainstorm with the teams to design the solution features in a robust and scalable manner. • Recommend, review, and evaluate 3rd party vendors needed to achieve the solution use cases. • Participate in solution integrations: o Review internal schema vs. regulatory profiles. o Map internal code sets to regulatory adopted code sets. o Review, breakdown and apply the regulatory business and validation rules. o Ensure compliance with Regulatory requirements. Show less



Medtronic

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Operational Management Western Europe

  • Jan 2022 - May 2023

  Supporting in the FocusOn solutions Operational Management for the Western European market. • Support as Business Representative for Western European market. • Capture market needs and outline High Level Business Needs • Support the team in conducting feasibility assessments to identify best solutions. • Conduct client UAT and Feedback sessions • Support Roadmap development, maintenance, and support in Region Backlog Prioritization

• Business Analyst Contract

  • Sep 2021 - Dec 2022

  Engaging as a Business Analyst for FocusOn Digital Cardiac Data Triaging solution serving clients in USA, New Zealand, Australia, Japan and Europe and Middle East. • Facilitate the link between business representatives and the scrum team of enthusiastic professionals. • Capture market needs and translate them to executable requirements. • Participate in solution design while aligning with the current market needs and future product roadmap. • Conduct refinement, solution review… Show more Engaging as a Business Analyst for FocusOn Digital Cardiac Data Triaging solution serving clients in USA, New Zealand, Australia, Japan and Europe and Middle East. • Facilitate the link between business representatives and the scrum team of enthusiastic professionals. • Capture market needs and translate them to executable requirements. • Participate in solution design while aligning with the current market needs and future product roadmap. • Conduct refinement, solution review, and user acceptance sessions. • Map out work processes and work on optimization initiatives to save time, increase quality and streamline work.



Servita

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Health Solutions, Data & FHIR Standards SME

  • Feb 2022 - Jun 2022

  Worked with a team of professionals from Servita to deliver the API Aggregator solution. An aggregation layer to collate the patient data (Appointments, referrals and wait times from different Portal Providers and Trusts) to be presented on NHS App as part of the NHS Wayfinder Project. Wayfinder; A Patient engagement portal within NHS App to identify national interventions that would support Patients waiting for treatment, and mitigate the impact of longer waits on Patients and NHS… Show more Worked with a team of professionals from Servita to deliver the API Aggregator solution. An aggregation layer to collate the patient data (Appointments, referrals and wait times from different Portal Providers and Trusts) to be presented on NHS App as part of the NHS Wayfinder Project. Wayfinder; A Patient engagement portal within NHS App to identify national interventions that would support Patients waiting for treatment, and mitigate the impact of longer waits on Patients and NHS itself. • Reviewing and Developing . FHIR R4 message profile . Business and Validation Rules . Project Incident Scenarios . Live Support Service Model . Error Handling Process . Stakeholder Certification Exit Criteria • Drafting Functional and Non-functional QA test scripts • Mapping Clinical risk and Business Rules Show less Worked with a team of professionals from Servita to deliver the API Aggregator solution. An aggregation layer to collate the patient data (Appointments, referrals and wait times from different Portal Providers and Trusts) to be presented on NHS App as part of the NHS Wayfinder Project. Wayfinder; A Patient engagement portal within NHS App to identify national interventions that would support Patients waiting for treatment, and mitigate the impact of longer waits on Patients and NHS… Show more Worked with a team of professionals from Servita to deliver the API Aggregator solution. An aggregation layer to collate the patient data (Appointments, referrals and wait times from different Portal Providers and Trusts) to be presented on NHS App as part of the NHS Wayfinder Project. Wayfinder; A Patient engagement portal within NHS App to identify national interventions that would support Patients waiting for treatment, and mitigate the impact of longer waits on Patients and NHS itself. • Reviewing and Developing . FHIR R4 message profile . Business and Validation Rules . Project Incident Scenarios . Live Support Service Model . Error Handling Process . Stakeholder Certification Exit Criteria • Drafting Functional and Non-functional QA test scripts • Mapping Clinical risk and Business Rules Show less



IQVIA

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Principal, Domain (Healthcare Information Platforms)

  • Feb 2020 - Apr 2021

  • Translating Company objectives and strategies into product, sector and solution road maps and plans. • Leading internal and external initiatives and coordinate among various firm functions and external specialists. • Developing and customizing solutions to meet client needs, as well as continuously reviewing and advising on improvements to achieve optimal outcomes • Developing and maintaining expertise in the payer-provider sector. • Identifying the needs of each of the Company’s… Show more • Translating Company objectives and strategies into product, sector and solution road maps and plans. • Leading internal and external initiatives and coordinate among various firm functions and external specialists. • Developing and customizing solutions to meet client needs, as well as continuously reviewing and advising on improvements to achieve optimal outcomes • Developing and maintaining expertise in the payer-provider sector. • Identifying the needs of each of the Company’s vertical and regional market sectors. • Identifying early adopters and sector leaders among existing and potential clients. • Supporting Business Development, Client Relationship and Product Offering and Marketing with expertise in market demand for current or potential Company offerings. • Coordinating across multiple departments including Business Development, Technology, Proposal Management and Support, to ensure alignment on project goals, timelines and deliverables. • Providing insights related to client needs to the Innovation Committee, Architects and IT Product Development.

• Head of Project Management Office (PMO) (AMESA)

  • Apr 2019 - Feb 2020

  • PMO department head, leading a team of 35+ professionals implementing innovative technologies and services across Africa, Middle East and South Asia (AMESA) region. • Key contributor to re-structuring of the PMO department. Role definition, organizational structure design on a regional scale. • Manage the integration of two newly acquired companies including Processes, People and Technology to ensure harmony within the department. • Engaged in proposal development, resource planning,… Show more • PMO department head, leading a team of 35+ professionals implementing innovative technologies and services across Africa, Middle East and South Asia (AMESA) region. • Key contributor to re-structuring of the PMO department. Role definition, organizational structure design on a regional scale. • Manage the integration of two newly acquired companies including Processes, People and Technology to ensure harmony within the department. • Engaged in proposal development, resource planning, proof of concept implementations to successfully win tenders and sign contracts across the region. • Worked hand in hand with a brilliant team to Plan and Ensure the successful delivery of multiple projects across the region, while ensuring high satisfaction by enforcing stringent client satisfaction Key Performance Indicators KPIs. • Contributed to the implementation of the international Capability Maturity Model Integration (CMMI) program to optimize the integration of various departments within the company. • Efficiently executed enhanced capacity building initiatives to maintain competitive advantage against competitors. • Collaborate with the Business Development, Business Transformation and Human Resources department to setup a streamlined project, resource and hiring trackers that provide visibility on the resource allocation, utilization as well as a forecast of the resource hiring needs. Key Projects: • Onboarding of the private healthcare market including 5000+ Healthcare Providers, 27 Healthcare Insurance Companies and Third Party Administrators, serving 12-16mn insured members, onto the National Health Insurance Platform (expected to be completed in April 2021). • Planning, Design and Execution of National Unified Electronic Prescribing Platform. A solution connecting 2,900+ healthcare providers with 2,000+ pharmacies utilizing electronic prescription prescribing and dispensing.

• Director Of Operations (AMESA)

  • Feb 2016 - Apr 2019

  • Led the Operations Department managing 50+ professionals to deliver and support 70+ projects assisting private and public sectors aiming to increase quality of service, efficiency and minimize and prevent errors, fraud, waste and abuse. • Oversaw the development and deployment of a multitude of solutions including payer/provider portals, decision support systems, revenue cycle management, Business Intelligence and analytical tools. • Ensured adherence to IQVIA’s methodologies (Change &… Show more • Led the Operations Department managing 50+ professionals to deliver and support 70+ projects assisting private and public sectors aiming to increase quality of service, efficiency and minimize and prevent errors, fraud, waste and abuse. • Oversaw the development and deployment of a multitude of solutions including payer/provider portals, decision support systems, revenue cycle management, Business Intelligence and analytical tools. • Ensured adherence to IQVIA’s methodologies (Change & Risk management), and actively contributed to the development of optimization processes and deployment of standard systems to streamline interactions across departments, resulting in significant improvements in delivery timelines. Key Projects • Oversaw a team of professionals during the planning, design and implementation of a National Health Insurance Platform in Jordan. A 2-year project connecting 23 insurance companies with 10,000 (Private & Public) healthcare providers, to serve 19mn+ members. Expected to go live in January 2020.



Dimensions Healthcare LLC

• Senior Manager, Project Management Office PMO

  • Jul 2015 - Feb 2016

  • Led the PMO team to successfully deliver 35+ projects locally and regionally within the planned budget and timelines. • Oversaw client requirement gathering, gap analysis and solution design on a system and service level. • Managed the firm’s call center team to guarantee fast and high-quality support for clients, as well as the knowledge transfer team to ensure client’s best utilization of products. Key Projects: • Analysis, and processing of 3 years claims data… Show more • Led the PMO team to successfully deliver 35+ projects locally and regionally within the planned budget and timelines. • Oversaw client requirement gathering, gap analysis and solution design on a system and service level. • Managed the firm’s call center team to guarantee fast and high-quality support for clients, as well as the knowledge transfer team to ensure client’s best utilization of products. Key Projects: • Analysis, and processing of 3 years claims data, applying advanced analytics and decision support systems for one of the largest Healthcare Providers in the UAE. A 6-month project leading to the recovery of millions of dollars.

• Manager, Project Management Office (PMO)

  • Jan 2014 - Jul 2015

  • Established the firm’s PMO including process development, policy drafting, KPI setting, and team building. • Developed Master Projects Plan (MPP) to map all existing and upcoming company projects. • Engaged in market studies focused on the national and international markets to Identify strategic growth opportunities. Key Projects: • Led the execution and delivery of the #1 National Health Insurance Platform in the Middle East eClaimLink/ISAHD for the Dubai Health Authority… Show more • Established the firm’s PMO including process development, policy drafting, KPI setting, and team building. • Developed Master Projects Plan (MPP) to map all existing and upcoming company projects. • Engaged in market studies focused on the national and international markets to Identify strategic growth opportunities. Key Projects: • Led the execution and delivery of the #1 National Health Insurance Platform in the Middle East eClaimLink/ISAHD for the Dubai Health Authority (DHA). A 2-year project connecting 65+ insurance companies and TPA with 2800+ Private healthcare providers, to serve 4mn+ members handling AED 12bn+ worth of transactions. (http://www.isahd.ae/) (https://www.eclaimlink.ae)

• Team Leader - Strategic Projects

  • Jan 2012 - Jan 2014

  • Conducted market assessment for exploring growth opportunities locally, nationally and internationally (GCC region, Egypt, Jordan). Participated in the strategic planning for company products, services and solution road map. • Led Business Analysis and Quality Assurance Team to ensure proper documentation and implementation of client requirements. Conducted project planning, implementation and post-delivery support to ensure client satisfaction. Key Projects • Worked on the… Show more • Conducted market assessment for exploring growth opportunities locally, nationally and internationally (GCC region, Egypt, Jordan). Participated in the strategic planning for company products, services and solution road map. • Led Business Analysis and Quality Assurance Team to ensure proper documentation and implementation of client requirements. Conducted project planning, implementation and post-delivery support to ensure client satisfaction. Key Projects • Worked on the business analysis team process and template formalization to enable efficient, consistent and streamlined management of the multiple simultaneous projects.

• Senior Business Analyst

  • May 2010 - Jan 2012

  • Documented and analysed client requirements (Business, Functional, Technical), and oversaw project implementation plans, preparation of training manuals, and on-site training. Performed GAP analysis for clients and designed recommended solutions. Key Projects: • Participated in the implementation of an automated pharmacy benefit management solution PBM for one of the largest private health insurance companies in the UAE. Automated 98% of the outpatient pharmacy insurance… Show more • Documented and analysed client requirements (Business, Functional, Technical), and oversaw project implementation plans, preparation of training manuals, and on-site training. Performed GAP analysis for clients and designed recommended solutions. Key Projects: • Participated in the implementation of an automated pharmacy benefit management solution PBM for one of the largest private health insurance companies in the UAE. Automated 98% of the outpatient pharmacy insurance authorizations, with a 15%+ savings. • Led the implementation of Pharmacy Point of Sale system in 55+ pharmacies for across the UAE.



Sharek Youth Forum

• Palestine, State of
• Non-profit Organizations
• 1 - 100 Employee

• Project Manager and PR advisor

  • Jun 2009 - May 2010

  • Managed numerous volunteering and sponsored projects aiming to support the development of Palestinian youth through various activities ranging from graffiti drawing, renovating destroyed areas, to the establishment of small businesses. Key Projects: • Developed a plan for establishing the Palestinian Youth Sports League (PYSL) sponsored by the governments of India, Brazil and South Africa (IBSA) through the UNDP – a self-sustaining organization aimed at cultivating a safe space… Show more • Managed numerous volunteering and sponsored projects aiming to support the development of Palestinian youth through various activities ranging from graffiti drawing, renovating destroyed areas, to the establishment of small businesses. Key Projects: • Developed a plan for establishing the Palestinian Youth Sports League (PYSL) sponsored by the governments of India, Brazil and South Africa (IBSA) through the UNDP – a self-sustaining organization aimed at cultivating a safe space for playing sports and serving as an incubator for the professional and semi professional sports leagues in Palestine. Show less • Managed numerous volunteering and sponsored projects aiming to support the development of Palestinian youth through various activities ranging from graffiti drawing, renovating destroyed areas, to the establishment of small businesses. Key Projects: • Developed a plan for establishing the Palestinian Youth Sports League (PYSL) sponsored by the governments of India, Brazil and South Africa (IBSA) through the UNDP – a self-sustaining organization aimed at cultivating a safe space… Show more • Managed numerous volunteering and sponsored projects aiming to support the development of Palestinian youth through various activities ranging from graffiti drawing, renovating destroyed areas, to the establishment of small businesses. Key Projects: • Developed a plan for establishing the Palestinian Youth Sports League (PYSL) sponsored by the governments of India, Brazil and South Africa (IBSA) through the UNDP – a self-sustaining organization aimed at cultivating a safe space for playing sports and serving as an incubator for the professional and semi professional sports leagues in Palestine. Show less



Hulul

• Palestine, State of
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Analyst & Quality Assurance Officer

  • Aug 2007 - Jun 2009

  • Oversaw collection and analysis of client requirements (Business, Functional, Technical). Conducted system functional and regression testing. Logged and followed up on fixing reported bugs. Conducted “Super User” Training sessions.Oversaw collection and analysis of client requirements (Business, Functional, Technical). Managed client user acceptance testing and solution fine tuning as per the documented requirements. • Conducted system functional and regression testing. Logged and followed… Show more • Oversaw collection and analysis of client requirements (Business, Functional, Technical). Conducted system functional and regression testing. Logged and followed up on fixing reported bugs. Conducted “Super User” Training sessions.Oversaw collection and analysis of client requirements (Business, Functional, Technical). Managed client user acceptance testing and solution fine tuning as per the documented requirements. • Conducted system functional and regression testing. Logged and followed up on fixing reported bugs. Conducted “Super User” Training sessions. Key Projects: • Participated in the implementation of Siebel Customer Relationship Management CRM system and Oracle Financials billing solutions for two of the largest telecommunications companies in Palestine. Show less • Oversaw collection and analysis of client requirements (Business, Functional, Technical). Conducted system functional and regression testing. Logged and followed up on fixing reported bugs. Conducted “Super User” Training sessions.Oversaw collection and analysis of client requirements (Business, Functional, Technical). Managed client user acceptance testing and solution fine tuning as per the documented requirements. • Conducted system functional and regression testing. Logged and followed… Show more • Oversaw collection and analysis of client requirements (Business, Functional, Technical). Conducted system functional and regression testing. Logged and followed up on fixing reported bugs. Conducted “Super User” Training sessions.Oversaw collection and analysis of client requirements (Business, Functional, Technical). Managed client user acceptance testing and solution fine tuning as per the documented requirements. • Conducted system functional and regression testing. Logged and followed up on fixing reported bugs. Conducted “Super User” Training sessions. Key Projects: • Participated in the implementation of Siebel Customer Relationship Management CRM system and Oracle Financials billing solutions for two of the largest telecommunications companies in Palestine. Show less