Operation Administrative Executive

• Jan 2019 - Present

Customer Service Executive

• Jan 2017 - Dec 2018

- Liaise with shippers and forwarders on their booking requests. - Monitor daily bookings for equipment availability. - Provide daily and monthly reports to principal. - Arrange onhire, offhire and subleasing of containers. - Monitor equipments to ensure sufficient as per shipper's request. - Liaise with principal, overseas agents and depot for any equipments issues. - Arrange for empty repositioning, onhire and offhire containers. - Manage and solve longstay containers. - Updating of container movements. - Monitor detention and demurrage charges. - Container repair. - Declaration of import status. - Full set of Import and Transhipment arrangement for roro cargoes including bookings Show less

Regional Operations Executive

• Oct 2014 - Dec 2016

- Oversee 22 overseas agents. - Ensure every office hit target KPI. - Prepare weekly and monthly KPI reports. - Review and approve shipper or consignee request for detention and demurrage waiver, discount or freetime. - Maintain detention and demurrage tariff in system. - Analyse customers credibility for waiver of container deposit. - Manage and solve longstay containers, auctioned and destruction cargoes due to customs issue, lost of Original B/L, absconding consignee and shipper/consignee dispute. - Approval of agency commission. - Assist overseas agent for system issues. - Sublease and direct interchange arrangements. - Arrange offhire containers. Show less

Customer Service Executive

• Oct 2004 - Jul 2014

- Oversee 2 Customer Service Assistants. - Liaise with shippers, forwarders and nvocc on their booking requests. - Monitor daily bookings on individual trade service. - Monitor allocation on individual vessels to ensure all space are fully utilized. - Provide daily and monthly reports to HQ. - Liaise with vessel operators and shipping partners for any request of additional space and other operational issues. - Arrangement of dangerous goods (application and operational issues. Liaise with customer, vessel operator, port of discharge and Chemcare). - Preparation of dg manifest. - Monitor equipments to ensure sufficient as per shipper's request. - Liaise with HQ, overseas agents and depot for any equipments issues. - Arrange for onhire, offhire and subleasing of containers. - Arrange for empty repositiong. - Manage and solve longstay containers. - Monitor detention and demurrage charges. (Review request for waiver or discount. Chase for outstanding payment) - Container repair. - Arrange transhipment containers. - Rates filing. - Preparation of loading list, bl draft and manifest. Show less

Equipment Control Assistant

• May 1995 - Nov 2002

- Liasing with leasing companies or shipping lines for discrepancies. - Processing of utilization reports to trade services. - Monitoring sublease in and out containers. - Arrangement of direct interchange or sublease cases. - Arrange for container offhire to leasing company and third party. - Arrange for payment or offset for any outstanding amount to leasing company or other shipping lines. - Verification of rental invoices. - Keeping record of all contracts. - Prepare monthly report on company's leasing fleet. - Solving container missing links (container movements) - Updating of container's onhire and offhire activity. - Issuing of debit or credit notes. - Monitoring overdue payments from other companies. - Approval of repair invoices. Show less