IT Team Lead

• Mar 2020 - Present

Senior IT Support Engineer

• Dec 2018 - Present

2nd/3rd Line IT Support Analyst

• Apr 2013 - Dec 2018

 Managing and recording IT help desk requests either by telephone, email or walk-ins Diagnose and resolve technical issues, ensuring jobs are managed appropriate to their importance, treating business critical calls as a priority Maintain logs of equipment, users and operational activities in accordance to procedures Documenting, referencing and creating manuals Provide onsite, offsite and remote technical hardware and software support to clients  IT equipment, hardware and software diagnosis, installation, upgrades and setup. Creating and deploying system images for different hardware setups and departments Offsite technical support at pitches and conferences Google G Suite Admin, implementation, testing, migration and administering 1000+ users Google G Suite Support: Admin console, Mail, DMARC/DKIM, Spam, Vault, Drive, Chrome management, App/plugin deployments/restrictions, License management, Reports MS Server 03-12/OS XP-10, Active Directory, Exchange, Mac OS X and MS Office support Network cabling, patching, DHCP, DNS, Switches, Routers, Firewall, Polycom, Mitel, Meraki, Mimecast, Casper Suite, WMware, VNC, Citrix, VPN, Paprika and Daisy support Tape Backups using Symantec Backup Exec, Printer setup, maintenance and support BlackBerry Enterprise Server, iOS, Android and Windows Phone setup and support Remotely supporting offices in Madrid, Prague, Sydney, Berlin, London and New York

2nd Line PC/Network Analyst

• Oct 2010 - Mar 2013

 Provide onsite, offsite and remote technical hardware and software support to clients  Managing and recording IT help desk requests either by telephone, email or walk-ins Diagnose and resolve technical issues, ensuring jobs are managed appropriate to their importance, treating business critical calls as a priority Maintain appropriate logs of equipment, users and operational activities in accordance with procedures Documenting and referencing IT equipment, hardware and software diagnosis, installation, upgrades and setup. Strong Active Directory, Exchange, Windows OS, Mac OS X and MS Office support BlackBerry Enterprise Server, iOS, Android and Windows Phone setup and support Supporting and rotating within 4 main sites in London

Computer Technician

• Aug 2007 - Sep 2010

 Provide onsite, offsite and remote technical hardware and software support to customers  Software and hardware installation, builds and upgrades  Cabling, patching and configuring network routers, switches and firewalls. Fast paced client environments on tight deadlines Active Directory and Exchange support  Provide onsite, offsite and remote technical hardware and software support to customers  Software and hardware installation, builds and upgrades  Cabling, patching and configuring network routers, switches and firewalls. Fast paced client environments on tight deadlines Active Directory and Exchange support

IT Support

• Dec 2005 - Jul 2007

 Dealt with user enquiries both face-to-face and over the telephone Hardware and software diagnosis installation, upgrades and support to end users Setting up IT equipment Network cabling and patching Active Directory and Exchange support  Dealt with user enquiries both face-to-face and over the telephone Hardware and software diagnosis installation, upgrades and support to end users Setting up IT equipment Network cabling and patching Active Directory and Exchange support

Software Tester: Bits Studios

• Aug 2004 - Oct 2005

 Software and games testing for usability and bugs Bugs reporting using a web based system similar to Mantis Provided user support Testing games on different platforms and online connectivity behind different network setups and configurations (wireless, firewalls and proxy settings)  Software and games testing for usability and bugs Bugs reporting using a web based system similar to Mantis Provided user support Testing games on different platforms and online connectivity behind different network setups and configurations (wireless, firewalls and proxy settings)