Azizur Jahir
Infrastructure Analyst at The Shipowners' Club- Claim this Profile
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English -
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Bengali -
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Hindi -
Topline Score
Bio
Credentials
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Core Solutions of Microsoft Exchange Server 2013
MicrosoftDec, 2015- Nov, 2024 -
ISTQB Certified Tester – Foundation Level (CTFL)
ISTQB - International Software Testing Qualifications Board -
ITIL – Foundation Certificate in IT Service Management
ITIL Certified -
MCSE - Microsoft Certified Systems Engineer
Microsoft
Experience
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The Shipowners' Club
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Insurance
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100 - 200 Employee
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Infrastructure Analyst
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Feb 2016 - Present
• Support, monitoring and maintenance of infrastructure hardware and services, including but not limited to server and storage hardware, LAN and WAN services, telephony services, electrical supply (UPS, Generator), cooling and fire suppressant systems and ensuring availability of infrastructure services.• Support, monitoring and maintenance of infrastructure software platforms, including but not limited to server / client operating systems, messaging and database services, Citrix, VPN, and web proxies. • Develop operational, installation, configuration and upgrade documentation for communication systems, hardware, network, security, storage, software and other computer related systems. • Serve as a liaison between other technical staff, management, users, and vendors regarding service requests, usage, standards, security, and other technical matters. • Provide on site or remote access diagnoses and resolution of computer hardware and software problems. To set-up, configure and manage hardware, PCs, laptops and handheld devices.• Provide subject matter expertise, advice and consultancy for assigned technology and infrastructure systems. • Evaluate infrastructure services equipment and software for purchase; recommend new configurations, provides training or arranges for vendor training for system users. Develops cost estimates and makes recommendations for systems development and upgrades to existing systems. • Collaborate IT infrastructure projects through to successful implementation and hand over to operational support.• Fire Prevention duties to be performed in line with the Fire Prevention Strategy Document (Server patching/preventative maintenance on all systems). • To provide 1st and 2nd Line IT Desktop support to the Business. This entails the effective administration, maintenance and support of desktop hardware, software, and associated peripherals, in a timely and professional manner and in accordance with service level agreements.
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IT Support
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Jan 2009 - Feb 2016
• A market leader which insures small and specialist vessels across the globe • Providing support to 300 users in the office and remotely (London, Singapore, Hong Kong, Luxembourg) • Troubleshooting problems with Microsoft based systems – Windows XP, 7, 8, • Troubleshooting in house Insurance applications• Axios Assyst logging system structured to ITIL• Windows Server 2012 - Active Directory /Exchange 2010 creating and deleting user's account, implementing mailboxes, distribution lists, password resets, security group creation and management through Active Directory for network drives including application and NTFS file permissioning across multiple domain• Microsoft Exchange 2003, 2010 – Mailbox administration, Mimecast• Desktop and Laptop Builds and Involved in projects of deploying and configuring new workstations• Installing Hardware and Software e.g. Printers PC/ Thin Client/ Desktop PC• Troubleshooting and Good Knowledge of Microsoft Office 2003- 2013 applications e.g. word, excel, outlook etc.• Installing/Troubleshooting printers (Configure, changing toners, replacing printer kits and problematic issue) • Running and executing SQL scripts and jobs • VM Ware - Permissions, desktop builds, administering the test environments.• Troubleshooting Blackberry and configuring devices on BES server• Troubleshooting Active Sync devices (iOS, Android, Windows) and configuring devices using Exchange 2010• Troubleshooting/configuring VPN (Cisco/SonicWALL) for laptop • Recording and keeping the Asset Register up to date • Liaising with suppliers• Software Patching• Configuring and troubleshooting IP phones• Backup and restoring for end users who had lost or damaged files/folders on their network drives• Assist in producing Service Delivery Report for Stakeholders
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Fujitsu
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IT Services and IT Consulting
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700 & Above Employee
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1st/2nd Line Support Analyst
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Mar 2008 - Dec 2008
•A consortium of suppliers – IS Service desk, led by Fujitsu is responsible for providing IT support services to majority of FSA employees. •Supporting approximately 5,000 employees in London and Edinburgh. One month on helpdesk answering approximately 50 calls a day. •Active Directory Security – creating and implementing security groups, create mailboxes, distribution lists, new user accounts, password resets •Part of a resolver group that carries out: Network Drive Security (Folder creation, deletion, moving) – Security group creation and management through Active Directory for network drives including application and NTFS file permissioning across multiple domains. Implementing Role Base Security Model to replace MAC&DAC as well as continuing MAC&DAC in some areas. •Microsoft Exchange 2000/2003 – Mailbox administration, Enterprise Vault, Mimesweeper •Providing 1st line support for users within the organisation, logging support request and escalating the request to the appropriate support team using 2 different call logs. •Troubleshooting Microsoft Outlook 2002/2003 •Working towards high SLA’s (service level agreements), providing support relating to desktop queries with in-house IT departments. •Using Triole to log and resolve calls. •Applications/OS Supported: Active Directory, Exchange 2003 Admin, Windows XP Microsoft Office (Word, Excel, and Access), Microsoft Windows XP, Microsoft Internet Explorer, Microsoft Outlook 2002/2003 and Exchange, In-house and commercial applications. •Working in Fujitsu under the FSA guidelines they too adopt ITIL service management approach e.g. as a support analysis one of the main focuses is customer satisfaction and service delivery with the framework of ITIL this can be applied effectively to ensure best practice and quality assurances.
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Education
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2003 - 2006
Canterbury Christ Church University
BA, Computing and Digital Culture, Arts and Media
Community
