Experience

Cloudworkz

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Information Experience Officer

  • Feb 2023 - Present

  ◦ Planned and implemented a company-wide content management system (CMS) to store, organise, and maintain all company-related information, resulting in an increase in efficiency and productivity.◦ Coordinating and collaborating with different departments within the company to ensure that all company wikis and knowledge bases are up-to-date and accurate, providing a single source of truth (SSOT) for all company-related information.◦ Organising and maintaining the company's information architecture and governance policies, ensuring that all employees have access to the information they needed to perform their jobs effectively and efficiently. Show less

• Head of VQL (Voice Qualified Leads) Department

  • Nov 2022 - Jan 2023

  ◦ Analysed ongoing daily call centre performance metrics such as call volume, wait time, and identified areas for improvement resulting in a reduction in average wait time and an increase in call centre efficiency.◦ Managed a team of call centre agents, providing support and feedback to improve performance and ensure adherence to policies and procedures.◦ Leveraged various apps and tools from cloud communication platforms like Twilio, predictive dialler systems such as PrimoDialler, and open-source call centre software like ViciDial to improve call centre operations, manage call queues, and track performance metrics, while also using Spreadsheets to analyse data and generate reports. Show less

• Notion Specialist

  • Jun 2022 - Oct 2022

  ・Streamlined company workflows by creating and implementing custom Notion templates and databases, resulting in an increase in productivity and efficiency.・Managed and maintained the company's Notion workspace, including creating and updating pages, databases, and integrations with other tools such as Slack and Google Drive, and more.・Conducted training sessions and provided support to employees on using Notion and other no-code development tools for project management, content creation, and other tasks, resulting in a high adoption rate among key team members. Show less



Freelance

• No Code Systems Builder and Notion Consultant

  • Jan 2020 - Present

  ⏵ Highly-trained no-code project management freelancer with over 2 years of experience in Fiverr. ⏵ Level Two Seller in Fiverr.com ⏵ Helped individuals and companies find efficient solutions to their problems, grow revenue, and cut costs by automating processes and developing efficient systems. ⏵ Provided ongoing clerical support to different professionals and companies from more than 30 countries. ⏵ Highly-trained no-code project management freelancer with over 2 years of experience in Fiverr. ⏵ Level Two Seller in Fiverr.com ⏵ Helped individuals and companies find efficient solutions to their problems, grow revenue, and cut costs by automating processes and developing efficient systems. ⏵ Provided ongoing clerical support to different professionals and companies from more than 30 countries.



Xiamen University Malaysia

• Malaysia
• Education Management
• 200 - 300 Employee

• Language Hub Coordinator

  • Oct 2020 - Jan 2023

  → Overseen, planned, and helped with all activities handled by the English Department of the University. → Headed a team of 15 students helpers and coordinators. → Overseen several English activities and programs that help students with enhancing their English proficiency. → Helped organise several English language proficiency tests in the university (TOEFL, IELTS, MUET, etc.) → Overseen, planned, and helped with all activities handled by the English Department of the University. → Headed a team of 15 students helpers and coordinators. → Overseen several English activities and programs that help students with enhancing their English proficiency. → Helped organise several English language proficiency tests in the university (TOEFL, IELTS, MUET, etc.)