Program Manager and I/O Strategist

• Apr 2021 - Present

Content Coordinator

• Jan 2020 - Aug 2022

Designed, developed, and created 2 websites for growing projects. Utilized creative skills to freelance artwork and social media content creation services. - Manage meetings and network with various small business owners in the same project niche - Manage projects for prospective clients interested in available services - Produce content for 2 websites, 2 social media pages, and 2 blogs - Edit and maintain over 5 videos, photography, email marketing, etc. a week - Construct content and promotional videos for 4 small businesses - Create invoices, price points, and track sales, and media progress, insights, analytics with over 45,000 weekly views

Project Coordinator

• Jul 2019 - Jan 2020

Liaised between clients and several internal teams. - Oversaw high-profile client records, schedules, and expectations - Tracked over 20 timelines for multiple project requirements simultaneously - Recorded project details and completion of email marketing tasks - Wrote and optimized several blog posts - Updated sites and layouts on WordPress - Generated hundreds of marketing creations with Adobe Photoshop and Illustrator Liaised between clients and several internal teams. - Oversaw high-profile client records, schedules, and expectations - Tracked over 20 timelines for multiple project requirements simultaneously - Recorded project details and completion of email marketing tasks - Wrote and optimized several blog posts - Updated sites and layouts on WordPress - Generated hundreds of marketing creations with Adobe Photoshop and Illustrator

Social Media Coordinator - Temp

• Jan 2019 - Jul 2019

Worked closely with the director in 2018 when collaborating with the Environmental Network at Arcadia University. Invited to be in board meetings, to discuss social media expansion. Remote by-the-week position. - Alaska Learning Tour facilitator of 6 people - Expanded discussion, monitoring team engagement, and guiding group activities - Gained over 100 followers in less than 3 months - Obtained 10 prospective members for learning tours - Developed over 250 content designs to initiate media presence - Launched content for both Facebook and Instagram - Replied to interested parties' comments, concerns, and questions

Customer Care Specialist

• Jun 2018 - Oct 2018

- Managed more than 200 emails and calls a day - Utilized Microsoft CRM 365, Outlook 365, and AcuityScheduling to complete tasks - Resolved customer issues and provided necessary solutions - Devised organizational methods to improve workplace efficiency by 10% - Trained for additional work tasks and expanded workload - Placed and processed customer orders over the phone - Trained additional employees as necessary - Managed more than 200 emails and calls a day - Utilized Microsoft CRM 365, Outlook 365, and AcuityScheduling to complete tasks - Resolved customer issues and provided necessary solutions - Devised organizational methods to improve workplace efficiency by 10% - Trained for additional work tasks and expanded workload - Placed and processed customer orders over the phone - Trained additional employees as necessary

Marketing Apprentice

• Mar 2018 - Oct 2018

Marketing apprentice at Periup Performance and Genlack, LLC. Worked closely with business owners on marketing plans and ideas. Assisted in designing content for various social media platforms and gained skills in SES, SEO, media, content, and email marketing Marketing apprentice at Periup Performance and Genlack, LLC. Worked closely with business owners on marketing plans and ideas. Assisted in designing content for various social media platforms and gained skills in SES, SEO, media, content, and email marketing

Counseling and Admin Assistant

• Sep 2017 - May 2018

Worked closely with the director as counseling and administrative assistant. Leader of a group of 5 teen girls. Formulated discussion topics and themes to improve girls' confidence and interpersonal connections. Enhanced skills in working with individuals struggling with mental health conditions and supporting an open and harmonious environment. - Organized office, documentation of therapy notes, payments, and insurance - Conducted an independent confidence and connection class for teens - Collaborated with 2 therapists during group sessions and used therapeutic techniques - Resolved client questions and concerns

Research Assistant

• May 2016 - May 2018

Analyzed and completed data entry with MatLab softwareRevised descriptions to submit research to publications and conferences Supervised participants, obtained participants’ consent, communicated explication of procedures and debriefed themFollowed-through and reviewed research procedures

Public Relations Officer

• Aug 2015 - May 2018

Consulted and communicated to students and club members via Instagram and FacebookCreated and promoted events and volunteer opportunities to the Arcadia communityPromoted club events and held meetings on a weekly basis

Administrative Assistant

• Jan 2015 - May 2018

Worked with the Coordinator of the office, aided in more than 5 speaking events a year to discuss and provide information for potential students about celebrating minorities, inclusion, and learning about diversifying systems.Handled incoming office calls, promoted, and assisted diversity eventsPresented at Open Houses to inform prospective students of diversity initiatives and events hosted by the office

Editorial Assistant

• May 2017 - Oct 2017

Invited to work with Dr. Miserandino, my former Professor (who is now Chair of the Psychology Department) on a Social Psychology textbook.Assisted and reviewed a manuscript for publication for a social psychology textbookDiscussed the best ways to structure information to better communicate psychological terms and concepts

Peer Mentor

• Aug 2015 - May 2016

Worked with the First-Year Seminar 'One with Nature' professor. Assisted in organizing events and scheduled one on one meetings with students, informed students of deadlines and in-class requirements, held leadership roles, and facilitated classroom conversations.

Senator of the Student Government Organization

• Jan 2015 - Dec 2015

Senator and member of the Academic Sub-Committee. Attended weekly meetings and worked on ways to improve the campus atmosphere. Cohorted with team members to promote events, collaborated with various clubs for on-campus activities, and socials.

Sales Associate

• Oct 2013 - Jul 2014

Assisted customers with service and product complaints. Organized merchandise and tasks to maintain system and teamwork flow. As a quick learner, trained in multiple departments, ran the junior department displays, and stocked new merchandise as necessary. Assisted customers with service and product complaints. Organized merchandise and tasks to maintain system and teamwork flow. As a quick learner, trained in multiple departments, ran the junior department displays, and stocked new merchandise as necessary.