Experience

Nakheel Communities

• United Arab Emirates
• Real Estate
• 1 - 100 Employee

• Customer Service Representative

  • Oct 2021 - Present

  Handle day to day queries from customers and stake holders. Answer telephone calls and queries Assist customer service team leader in gathering Carry out meet and greet duties when needed by the center and for tour related groups work for the all updates website /mall guide /marketing new campaign Handle day to day queries from customers and stake holders. Answer telephone calls and queries Assist customer service team leader in gathering Carry out meet and greet duties when needed by the center and for tour related groups work for the all updates website /mall guide /marketing new campaign



Saligon

• Morocco
• Technology, Information and Internet
• 1 - 100 Employee

• Cashier Supervisor

  • Sep 2020 - Jun 2021

  Visual Merchandising Shipping & Receiving Cash Handling able to maintain a cashier staff during the busiest retail seasons Inventory Control Visual Merchandising Shipping & Receiving Cash Handling able to maintain a cashier staff during the busiest retail seasons Inventory Control



Aeromar Touristique Center

• Professional Training and Coaching
• 1 - 100 Employee

• Coordinator

  • Sep 2019 - Aug 2020

  worked for student and teacher schedule week by week. Receive (money, bank check) and control the monthly payments and ensuring all registers have the correct amount matching with bank report. monitor aggregate data on student academic performance and as well as non-academic indicators. work collaboratively to align needs with school programs or updates. helping pupils with their learning, often with a particular focus on math's, reading and writing. supervising group activities. setting up equipment for lessons and keeping classrooms safe and tidy. helping develop programmers of learning activities and adapting appropriate materials Show less



Alamana Microfinance Maroc

• Morocco
• Banking
• 300 - 400 Employee

• Senior account executives

  • Jul 2013 - Aug 2019

  supervises the account executive team. They are typically in charge of the entire sales process from attracting potential clients to negotiating a contract Convincing new customers to purchase company products or services develop effective sales proposals, and solicit customer feedback supervises the account executive team. They are typically in charge of the entire sales process from attracting potential clients to negotiating a contract Convincing new customers to purchase company products or services develop effective sales proposals, and solicit customer feedback



cogesun call center

• Casablanca, Casablanca-Settat, Maroc

• Call Center Supervisor

  • Feb 2012 - May 2013

  Manages and oversees a team of call center agents. Motivates and supports agents through feedback and communication. Measures KPI's like inbound calls, call waiting, and call abandonment. Assists with taking agents' calls if they can't handle the workload Manages and oversees a team of call center agents. Motivates and supports agents through feedback and communication. Measures KPI's like inbound calls, call waiting, and call abandonment. Assists with taking agents' calls if they can't handle the workload



TOTAL CALL

• Morocco
• Outsourcing/Offshoring
• 300 - 400 Employee

• Call Center Agent

  • Dec 2010 - Jan 2012

  providing information about products and services, responding to customer complaints, processing returns, and performing countless other activities, Solving technical issues providing information about products and services, responding to customer complaints, processing returns, and performing countless other activities, Solving technical issues