Experience

Mall of Qatar

• Qatar
• Retail
• 1 - 100 Employee

• Customer & Retail Service Representative

  • Feb 2018 - Present

  Job Responsibilities 1: 1) Communicate and proactively interact with customers addressing concerns or question 2) Maintains a positive, empathetic and professional attitude toward customers at all times 3) Provides feedback on the efficiency of the customer service process 4) Maintains customer records by updating account information Job Responsibilities 2: 1. Answer telephone calls in a timely manner and ensure proper customer service is being delivered. 2. Order entry (received orders by phone, email) 3. Discuss any issues with Direct Manager regarding orders and changing of existing orders 4. Communicate with customers regarding their order status 5. Process pickups / adjustments / couriers / special orders 6. Logistic arrangements for deliveries and/or pickup 7. Liaise with internal departments relating to issues regarding transportation, purchasing, etc. 8. Ensure documents are received and transmitted in an efficient manner 9. Maintain filling, ordering, work / call sheets, invoicing on a daily basis 10. Order entry management – running sales reports, set new item codes 11. Greeting customers and other visitors; Answering, screening and forwarding phone calls; Taking and relaying messages 12. Compile reports on overall customer satisfaction 13. All other duties as assigned. Show less



Degital Color

• India
• Graphic Design

• Sales Executive

  • Feb 2020 - Jan 2023

  - Selling Printable gifts online and directly. - Designing and promoting the products online. - Posting and handling customer requests - Work closely with marketing department to help build the brand - Build and maintain relationships with new and repeat customers - Maintain records of all sales leads and/or customer accounts - Selling Printable gifts online and directly. - Designing and promoting the products online. - Posting and handling customer requests - Work closely with marketing department to help build the brand - Build and maintain relationships with new and repeat customers - Maintain records of all sales leads and/or customer accounts



Qatar Airways

• Germany
• Airlines and Aviation
• 1 - 100 Employee

• Customer Service Agent PRM-PTC

  • Mar 2016 - Nov 2017

   Coordinate club car buggies for VIP passengers, UM and PRM passengers.  Front office agent in Business and First class lounges. Address customer account queries and problems. Provide ongoing support to customers.

• Customer Service Agent

  • Oct 2015 - Mar 2016

   Greeting customers and assisting them during their stay. Highlighting complaints and issues to the management. Delivering unforgettable customer service to all passengers travelling with Qatar Airways. Ensure that the journey of each passenger is memorable throughout the different touch points in the Airport.  Meet the needs of the passengers and maintain Qatar Airways professional image by adhering to all applicable policies and procedures.



Wahat Saiss

• Sales Executive

  • Jul 2014 - Sep 2015

  organizing sales visits demonstrating and presenting perfumes and accessories products establishing new business maintaining accurate records attending trade exhibitions, conferences and meetings reviewing sales performance negotiating contracts and packages aiming to achieve monthly or annual targets. organizing sales visits demonstrating and presenting perfumes and accessories products establishing new business maintaining accurate records attending trade exhibitions, conferences and meetings reviewing sales performance negotiating contracts and packages aiming to achieve monthly or annual targets.



ADH voyage and Future Voyage Travel agencies

• Travel Agent and Tourism

  • Apr 2014 - Jul 2014

  promoting and marketing the business. dealing with customer queries and complaints. providing advice about visas or passports. managing budgets. maintaining statistical and financial records. planning. selling holidays and insurance. promoting and marketing the business. dealing with customer queries and complaints. providing advice about visas or passports. managing budgets. maintaining statistical and financial records. planning. selling holidays and insurance.


The Moroccan Airports Authority
• Airlines and Aviation
• 1 - 100 Employee
• Investigator of quality of service

  • Jul 2013 - Aug 2013