Experience

COLONY FOODS INC

• United States
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Head of Technology

  • Jun 2022 - Present

  OWNER AND CREATOR OF 3 YEAR TECHNOLOGY ROADMAP  Architect of AI and machine learning logic across all business and frontline functions • Internal process automation and FinTech Integrations • Building logic to lower cost and increase revenue by capturing trends and automating the sales functionality.  Reconstructed all technology platforms. • Spearheaded the design and deployment of the primary front-line tool for field sales • Spearheaded all FinTech requirements gathering and implementations (incl. E-Wallets, BNPL, Enablers, Payment Gateways, microfinance providers, and credit engines) • Engineered the launch of three selling and distribution models to be executed with ease and efficiency within the platform. • Owner and Architect of merchant apps for passive sales to integrate merchant financing options • Championed GPS tracking for route optimization, lowered costs, and several other Geo-specific functionalities • Architect of strict automation controls in the system for security, and efficiency • Redefined all end-to-end business, sales and distribution workflows for system optimization.  Redefined the SDLC process for all in-house apps was restructured to follow a largely agile approach for all development. This included but is not limited to: • HR Process and Documentation platform • Purchasing applications to manage vendors and SKUs • Middleware Architect • Owner and Manager of DevOps and QA functions • Author of all Engineering policies  Liaison with microfinance and banking services for integrated finance (e.g customized and dynamic eligibility criteria and automated processes for debt recovery)  Primary Technical Project Manager with in-depth business needs analysis. • Manage several cross-functional and internationally placed developers, QA and DevOps Staff • Lead Project Manager responsible for all project scopes, objectives and revisions.  Manage all staff company-wide daily rituals and tasks. Show less



Emerald Labs

• United States
• Software Development
• 1 - 100 Employee

• Head Of Product And Engineering Services

  • Nov 2020 - May 2022

   Redefined and rebuilt Engineering function from the ground up. O Spearheaded QA-as-a-Service offering O Spearheaded DeOps-as-a-service offering  Redefined Internal Processes. The entire SDLC process was restructured under my supervision and direction. o HR Process and Documentation in a technical theme (Telecommuting policies, Standard of Work policies, communication protocols and standards etc) o Engineeroing policies (Flow of information policy, technical documentation poilicies and guidelines etc) o Agile Service Delivery Framework implementation for SDLC  Client Liaison for all clients globally  Technical Project Manager for the larger projects o Scrum master for multiple projects simultaneously. o Collaborate effectively with our Client, executive management and cross-functional teams Show less



Sefam (Pvt.) Ltd.

• Retail Apparel and Fashion

• SENIOR MIS PROJECT MANAGER (IN HOUSE APPLICATIONS AND E-COMMERCE)

  • Nov 2019 - Oct 2020

   Redefined service delivery, quality and end-user satisfaction performance  Managed all break/fix, service and support functions for in house systems and apps  Top to bottom Infrastructure Estate Overhaul  Technical Project Management  Company wide initiative to migrate to SAP CX Cloud – Responsible for managing design, implementation and training for the largest project in the history of the company.  Setup and training of new call centre and its staff  Redefined service delivery, quality and end-user satisfaction performance  Managed all break/fix, service and support functions for in house systems and apps  Top to bottom Infrastructure Estate Overhaul  Technical Project Management  Company wide initiative to migrate to SAP CX Cloud – Responsible for managing design, implementation and training for the largest project in the history of the company.  Setup and training of new call centre and its staff



Intelliflo Ltd (SaaS for financial advisors)

• Operations Service Lead

  • Apr 2019 - Aug 2019

  As a part of a fixed term contract, I was recruited to build and revamp the existing service team and optimise infrastructure use and support. Amongst my responsibilities was to train the team, maintain and improve the corporate infrastructure which largely comprised of Windows architecture, SANS, Hyper-V alongside VMware, Office365 and Azure amongst a variety of bespoke in house developed apps . A part of my responsibilities was also to find and improve vulnerabilities. Recruited by Head of Operations for a fixed term contract to optimise infrastructure and service support to the company.  Successfully overhauled and improved service, infrastructure and SaaS hosting platform. Constructed a strategic plan to encompass the evolving and growing needs of the business for the future. Retrained staff for more efficient task handling and structured processes for all levels of support, maintenance, BAU and change management Show less



BlueMountain Capital Management (Hedge Fund)

• GLOBAL SERVICE MANAGER / LEAD INFRASTRUCTURE ARCHITECT

  • Aug 2013 - Jan 2019

  After 18 months of exceeding support expectations and performance as a dedicated on-site Eze Castle contractor, I was headhunted by senior leadership and recruited to lead change and transformation across the company’s global IT infrastructure as Global Helpdesk Manager / Infrastructure Engineer. I supported Trading platforms, Bloomberg data feeds, third-party software, in-house developed applications, data centres, servers, desktops, unified comms, security systems and peripherals. I managed a multi-disciplinary team of five based in London and New York, supporting 300+ end users across three core offices in the UK, US and Japan, and established best practices and rigorous processes and procedures which realised 99% ticket resolution within SLA criteria and maintained 99.9% system availability. As a part of the infrastructure team alongside my role as Helpdesk Manager, I maintained, implemented several servers including a complex on-prem Exchange environment, several Windows servers and a complex VMWare setup as well. Show less



Eze Castle Integration

• United Kingdom
• Software Development
• 1 - 100 Employee

• SENIOR BUSINESS ANALYST AND LEAD ARCHITECT

  • Oct 2010 - Jul 2013

  I provided on-site / remote desktop, systems engineering and technical support to multiple hedge fund clients across a portfolio of 500. I was the first engineer to be assigned as dedicated support to $MBN AUM hedge fund clients such as BlueMountain Capital Management, Falcon Money Management, and Riverrock European Capital Partners. During tenure, I supported new client onboarding and planned and managed 20+ infrastructure platform migrations, major product upgrades and VMware server virtualisation programmes across Microsoft, HP, Dell, Cisco, BlackBerry and Citrix architecture, as well as ensuring cybersecurity using RSA Ace. In 2012, I was appointed as sole support to BlueMountain Capital Management to assure quality of service, solution delivery and customer satisfaction. Show less



The Sonar Group (multiple companies in the financial services sector and hedge funds platform)

• Chief Technology Officer (CTO)

  • Oct 2004 - Aug 2010

  Operating in the capacity of CTO, I built, trained and inspired a cross-functional team of 12 and several contractors from scratch and defined and executed global technology strategy and roadmap aligned to business direction that ensured provision of fit-for-purpose IT infrastructure. I was instrumental in enabling the onboarding of new financial services sector and hedge fund clients, due to the robustness of the deployed platforms which expanded the business from one operating company to four with a growth in staff from 45 to 450+. I supported offices across EMEA, US and Asia Pacific and established new sites in London, India and Hong Kong. Show less



The Blomfield Group Ltd.

• United Kingdom
• Staffing and Recruiting

• IT Support Analyst

  • May 2004 - Sep 2004

  I was handpicked to research, evaluate and implement a new Helpdesk system and provide Levels 1 to 3 remote, phone and on-site support across 250+ Microsoft and Apple users within a fast-paced Recruitment and HR Consultancy. I was accountable for building and maintaining desktops, deploying mass software upgrades and troubleshooting all software and hardware issues aligned to agreed internal SLAs I was handpicked to research, evaluate and implement a new Helpdesk system and provide Levels 1 to 3 remote, phone and on-site support across 250+ Microsoft and Apple users within a fast-paced Recruitment and HR Consultancy. I was accountable for building and maintaining desktops, deploying mass software upgrades and troubleshooting all software and hardware issues aligned to agreed internal SLAs



Terrestrial IT Solutions

• IT Supervisor and Project Manager

  • Aug 2002 - Apr 2004

  I was recruited to build, configure, install and manage Windows-based WAN, LAN and VPN networks, administer Active Directory and Exchange Email server and client as well as manage new site setups. I was responsible for building the IT structure and team across multiple sites in the greater Manchester Area. I also provided in-house support across servers, operating systems, workstations, Microsoft Office software, cabling, printers, endpoint security protection, firewalls, and remote access privileges. Also, I was accountable for planning and project-led major technology change, system upgrades and new product launches to strict deadlines. Show less