Experience

COLONY FOODS INC

• United States
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Head of Technology

  • Jun 2022 - Present

  Technical Lead and Project Manager for all in-house technology, platforms, and information systems Technical Lead and Project Manager for all in-house technology, platforms, and information systems



Emerald Labs

• United States
• Software Development
• 1 - 100 Employee

• Head Of Product Services

  • Dec 2020 - Nov 2022



Intelliflo Ltd (SaaS for financial advisors)

• Operations Service Lead

  • Apr 2019 - Aug 2019

  As a part of a fixed term contract, I was recruited to build and revamp the existing service team and optimise infrastructure use and support. Amongst my responsibilities was to train the team, maintain and improve the corporate infrastructure which largely comprised of Windows architecture, SANS, Hyper-V alongside VMware, Office365 and Azure amongst a variety of bespoke in house developed apps . A part of my responsibilities was also to find and improve vulnerabilities.I was also heavily involved in Machine builds and deployment of standard images for laptops and PCs via SCCMActive Directory/DNS/DHCP user managementMaintenance and monitoring of server rooms and data centres worldwide, hardware installation and maintenance, high availability and even so much as the patch panels.



BlueMountain Capital Management (Hedge Fund)

• Senior Systems Design and Analyst

  • Aug 2013 - Jan 2019

  After 18 months of exceeding support expectations and performance as a dedicated on-site Eze Castle contractor, I was headhunted by senior leadership and recruited to lead change and transformation across the company’s global IT infrastructure as Global Helpdesk Manager / Infrastructure Engineer. I supported Trading platforms, Bloomberg data feeds, third-party software, in-house developed applications, data centres, servers, desktops, unified comms, security systems and peripherals. I managed a multi-disciplinary team of five based in London and New York, supporting 300+ end users across three core offices in the UK, US and Japan, and established best practices and rigorous processes and procedures which realised 99% ticket resolution within SLA criteria and maintained 99.9% system availability. As a part of the infrastructure team alongside my role as Helpdesk Manager, I maintained, implemented several servers including a complex on-prem Exchange environment, several Windows servers and a complex VMWare setup as well.



ECI

• United States
• Information Technology & Services
• 500 - 600 Employee

• Systems Engineer

  • Oct 2010 - Jul 2013

  I provided on-site / remote desktop, systems engineering and technical support to multiple hedge fund clients across a portfolio of 500. I was the first engineer to be assigned as dedicated support to $MBN AUM hedge fund clients such as BlueMountain Capital Management, Falcon Money Management, and Riverrock European Capital Partners. During tenure, I supported new client onboarding and planned and managed 20+ infrastructure platform migrations, major product upgrades and VMware server virtualisation programmes across Microsoft, HP, Dell, Cisco, BlackBerry and Citrix architecture, as well as ensuring cybersecurity using RSA Ace.In 2012, I was appointed as sole support to BlueMountain Capital Management to assure quality of service, solution delivery and customer satisfaction.



Freelance

• IT Consultant

  • Apr 2009 - Sep 2010

  I advised financial services sector clients on emerging technology, platform architecture, data compliance and cybersecurity solutions and provided Level 3 server, data centre, desktop and trading platform support, root cause investigation and problem resolution. I advised financial services sector clients on emerging technology, platform architecture, data compliance and cybersecurity solutions and provided Level 3 server, data centre, desktop and trading platform support, root cause investigation and problem resolution.



The Sonar Group (multiple companies in the financial services sector and hedge funds platform)

• Chief Technology Officer (CTO)

  • Oct 2004 - Apr 2010

  Operating in the capacity of CTO, I built, trained and inspired a cross-functional team of 12 and several contractors from scratch and defined and executed global technology strategy and roadmap aligned to business direction that ensured provision of fit-for-purpose IT infrastructure. I was instrumental in enabling the onboarding of new financial services sector and hedge fund clients, due to the robustness of the deployed platforms which expanded the business from one operating company to four with a growth in staff from 45 to 450+. I supported offices across EMEA, US and Asia Pacific and established new sites in London, India and Hong Kong.



The Blomfield Group Ltd.

• United Kingdom
• Staffing and Recruiting

• IT Support Analyst

  • May 2005 - Aug 2005

  I was handpicked to research, evaluate and implement a new Helpdesk system and provide Levels 1 to 3 remote, phone and on-site support across 250+ Microsoft and Apple users within a fast-paced Recruitment and HR Consultancy. I was accountable for building and maintaining desktops, deploying mass software upgrades and troubleshooting all software and hardware issues aligned to agreed internal SLAs I was handpicked to research, evaluate and implement a new Helpdesk system and provide Levels 1 to 3 remote, phone and on-site support across 250+ Microsoft and Apple users within a fast-paced Recruitment and HR Consultancy. I was accountable for building and maintaining desktops, deploying mass software upgrades and troubleshooting all software and hardware issues aligned to agreed internal SLAs



Executive First (Radio Taxis Group Ltd)

• Systems Administrator and Executive Support

  • Jul 2004 - Apr 2005

  I managed medium-scale server estate administration, maintenance and problem resolution and supported troubleshooting, repair and upgrade of HP, Dell, Compaq and IBM desktop, laptop and peripheral hardware and Microsoft Windows software-based workstations and proprietary booking systems. I managed medium-scale server estate administration, maintenance and problem resolution and supported troubleshooting, repair and upgrade of HP, Dell, Compaq and IBM desktop, laptop and peripheral hardware and Microsoft Windows software-based workstations and proprietary booking systems.



Terrestrial IT Solutions

• IT Supervisor and Project Manager

  • Aug 2002 - Jun 2004

  I was recruited to build, configure, install and manage Windows-based WAN, LAN and VPN networks, administer Active Directory and Exchange Email server and client as well as manage new site setups. I was responsible for building the IT structure and team across multiple sites in the greater Manchester Area. I also provided in-house support across servers, operating systems, workstations, Microsoft Office software, cabling, printers, endpoint security protection, firewalls, and remote access privileges. Also, I was accountable for planning and project-led major technology change, system upgrades and new product launches to strict deadlines.