Experience

Arc Advertising

• United States
• Advertising Services
• 1 - 100 Employee

• Head of Sales and Marketing

  • Mar 2015 - Present

  1. Managing sales operations in the Kingdom of Saudi Arabia; developing detailed account strategies for key business through information gathering, strategic plan formulation, identification of value proposition, sales budgeting and action plan initiatives and implementation 2. Conducting analysis of sales figures, competition and interpreting trends to facilitate planning, forecasting future sales 3. Designing and implementing a strategic sales plan/channel schemes/customer schemes to expand company’s customer base, revenue and ensure its strong presence 4. Conceptualizing and implementing the sales promotional activities like giving presentations to client as a part of the business development; initiating and executing activation's as per plan/schedule in close coordination with other departments 5. Coordinating and guiding teams of sales representatives in order to maximize company revenues 6. Driving sales initiatives & achieving desired targets with overall liability of return on investment and exploring marketing avenues to build consumer preference and drive volumes 7. Monitoring the performance of the sales team by establishing a system of reports and communications engaging sales reports, cyclical sales meetings,etc. 8. Exploring & developing new markets for promoting the company's business; conducting competitor analysis by keeping in line with market trends to achieve market share metrics 9. Pipe-lining sales based on market research, network management and client references; planned and prepared approaches, pitches and proposals, participated in pricing and work order negotiations 10. Closing opportunity and strengthened relationship with strategic account by leveraging key account management skills 11. Initiating and managing strategic partners program leveraging channel sales including, planning, implementing and tracking projects Show less



Mahindra Holidays & Resorts India Limited

• Cochin Area, India

• Senior Executive - Member Relations

  • Nov 2013 - Mar 2015

  1. Drove and managed Customer Support Process. 2. Provided support to all customers of the company. 3. Performed audit at necessary levels; maintained fair relations with the customers and to drive the Net Promoter Score of the company 4. Monitored the financial transactions of the member via CRM; provided internal support to all departments of the company including Sales, Finance and Collections 5. Supervised the processes and Operations of the Direct Selling Agencies of the Company 6. Conducted survey via internal tool to every member post their holiday; provided presentation to the members and company officials at events conducted by Mahindra Holidays.. 7.Conveyed customer requirements to Product Management Teams; conducted verification of all the documents being submitted at the time of creation of sale Show less



T V Sundram Iyengar & Sons Limited

• Thiruvananthapuram Area, India

• Senior Sales Engineer

  • Aug 2012 - Jun 2013

  1. Provided support to all customers of the product Mahindra XUV5OO at all situations starting from the enquiry generation and leading to after-sales issues 2. Evaluated the stages of Mahindra sales process and worked in conjunction with the sales team 3. Communicated technology and product positioning to both business and technical users 4. Identified all customer dealing issues to assure complete customer satisfaction through all the stages of sales process; established and maintained strong relationships throughout the sales cycle 5. Managed development and delivery of product demonstrations; represented the products to customers and at field events such as conferences, seminars and so on 6. Managed Passenger car segment sales – SUV’s (XUV 5OO, Scorpio) & Sedan’s 7. Assisting international agencies like JD power for conducting automotive surveys. Show less



Elshadai info Solutions

• Kanyakumari

• Customer Support Officer

  • Dec 2011 - Jun 2012

  1. Elshadai Info Solutions was a startup BPO focused in customer support projects of clients from Australia, United States of America and United Kingdom. 2. As a customer support Officer, learned the basics of BPO operations. 3. Seven months of experience in this company had contributed a lot in improving my language & communication. 4.Awarded as Best Support Officer for the Project “PC Meets” which is basically into assisting customers from U.K for fixing errors/Troubleshooting in PC's/Laptops.(OS and Software related only) Show less



INDUS MOTORS CO. (P) LTD

• Trivandrum

• Sales Officer

  • Jun 2010 - Nov 2011

  1. The work experience with Indus Motors for 1+ years played an important role in grooming me as a sales professional under the training of Mr. Sujith Vijayakumar. 2. Learned the basics of enquiry generation, customer management, sales & marketing, complaint control, query resolution,etc from Indus Motors. 3. Awarded as Best Trainee staff with in 3 months from joining date and promoted to sales officer grade. One of the contestant for Sales Caption Event conducted by Maruti Suzuki in 2011. Show less