Experience

Brilliance Information Sdn Bhd

• Malaysia
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Service Delivery Manager

  • Oct 2016 - Present

  Oversee post implementation support for various clients



Abyres Sdn Bhd

• Project Manager

  • Aug 2015 - Sep 2016

  • Manage multiple projects related to Telekom Malaysia Bhd, MIMOS Bhd and MTIB• Project planning, implementation and monitoring.• Updating the management team on technical issues.• Updating project status to the management.• Updating project status at the Project Management Team meeting.• Updating project status at the Project Steering Committee meeting.• Projects involved: o Telekom Malaysia Mobile Reporting (Development) o Telekom Malaysia Red Hat commissioning and configuration o MIMOS PostgreSQL deployment o MTIB PostgreSQL deployment



Aegis Solutions Sdn Bhd (subsidiary of SCAN Associates Berhad)

• Technical Manager

  • Aug 2013 - Jul 2015

  • Oversee day-to-day team operations.• Manage the technical support team.• Technical lead for Government related PKI Project.• Project Manager for Banking related PKI Project.• Project planning, implementation and monitoring.• Updating the management team on technical issues.• Updating project status to the Project Manager.• Updating project status at the Project Management Team meeting.• Updating project status at the Project Steering Committee meeting when required.• Projects involved:o Government Public Key Infrastructureo BNM Public Key Infrastructure



Pernec Corporation Berhad

• IT Services and IT Consulting
• 200 - 300 Employee

• Senior Test Engineer

  • Nov 2008 - Jul 2013

  • Oversee day-to-day team operations.• Project planning, implementation and monitoring.• Monitoring and ensuring adherence of project charter and project timeline.• Monitoring and ensuring achievement of project milestones and deliverables.• Monitor, discuss and finalize change requests with clients.• Review and approve user requirement specifications and functional specifications.• Monitoring and ensuring system delivery as per functional specification.• Communicate and monitor principal and 3rd party vendors.• Updating project status to the Project Manager.• Updating project status at the Project Management Team meeting.• Updating project status at the Project Steering Committee meeting when required.• Projects involved:o Amanah Saham Nasional Berhad Fund Distribution System



Genaxis Sdn Bhd

• Technical Manager

  • Mar 2003 - Oct 2008

  • Oversee day-to-day IT Dept operations.• Responsible in department’s resource management and monitoring.• Responsible in department’s selecting, interviewing and signing new hires.• Project planning, implementation and monitoring in various clients site.• Responsible to attend to clients’ complaints and troubleshooting system problems within agreed SLA.• Oversee and advise the Research and Development team.• Provide pre-sales support to the Sales and Marketing Dept.• Prepare sales oriented marketing materials.• Provide in-house technical support.• Trained an approximate of 400 trainees on PROQUIS Enterprise (Quality Management System ISO9001/14001/18001).• Trained an approximate of 150 trainees on IQMS (Quality Management System ISO9001/14001/18001).• Projects involved:o British American Tobacco Malaysiao Sime Tyres Malaysia



Inter-Pacific Travel & Tours

• IT Executive

  • Nov 2000 - Feb 2003

  • Administers a network of an approximate of 60 computers.• Administers Windows NT and Microsoft Exchange Server.• Troubleshoots and repair hardware/software problems.• Developed a tour related database system (Ms Access).• Set up a temporary LAN for tour related registration counter.• Oversee design and implementation phase of corporate web design.• Prepared a multimedia presentation for soft launching of corporate brand (Scala).• Oversee network restructuring and cablings.• Administers tour/account database system (TravelPro & TourPlan).



Kolej Yayasan Pelajaran MARA, Kuala Lumpur

• IT Lecturer

  • May 1998 - Oct 2000

  • Lectures computer related subjects, which consists up to 300 students per subject.• Handled tutorials/lab hours for computer related subjects.• Subjects include Pascal, C++, Basic Computing and Ms Visual Foxpro.• Prepared and marked examination papers.• Developed a students’ subjects registration database system (Ms Access).• Acted as graduation ceremony committee member.• Conducted training on Ms Frontpage to other staffs.



Sudut Dinamik Sdn Bhd

• IT Tutor

  • Apr 1997 - Apr 1998

  • Handled basic computing training and tutoring.• Subjects include Basic Computer Architecture, Microsoft Office (Word, Excel, Powerpoint and Outlook) and the Internet.• Administered a network of 15 computers.• Troubleshoots and repaired hardware/software problems.• Prepared and marked examination.• Trained an approximate 50 individuals.