Azham Ammar
Manager at MMU Cnergy- Claim this Profile
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Bio
Credentials
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Building High-Performance Teams
LinkedInAug, 2023- Oct, 2024 -
High Performance Habits (Blinkist Summary)
LinkedInAug, 2023- Oct, 2024 -
How to Sell on Value, Not Price
LinkedInAug, 2023- Oct, 2024 -
Sales: Closing Strategies
LinkedInAug, 2023- Oct, 2024 -
Atomic Habits (Blinkist Summary)
LinkedInJul, 2023- Oct, 2024 -
Becoming an Impactful and Influential Leader
LinkedInJul, 2023- Oct, 2024 -
Humble Leadership: The Power of Relationships, Openness, and Trust (getAbstract Summary)
LinkedInJul, 2023- Oct, 2024 -
Project Management Skills for Leaders
LinkedInJul, 2023- Oct, 2024 -
Rules for Rising Leaders
LinkedInJul, 2023- Oct, 2024 -
The Art of Leadership (getAbstract Summary)
LinkedInJul, 2023- Oct, 2024 -
The Leader Habit (Blinkist Summary)
LinkedInJul, 2023- Oct, 2024 -
Unconscious Bias
LinkedInJul, 2023- Oct, 2024 -
What Is Change Management?
LinkedInJul, 2023- Oct, 2024 -
Be the Manager People Won't Leave
LinkedInJun, 2023- Oct, 2024 -
Drive Product Awareness through Public Storytelling
LinkedInJun, 2023- Oct, 2024 -
Good Habits, Bad Habits (Blinkist Summary)
LinkedInJun, 2023- Oct, 2024 -
Sales: Analytics-Driven Storytelling
LinkedInJun, 2023- Oct, 2024 -
Speaking Confidently and Effectively
LinkedInJun, 2023- Oct, 2024 -
Strategic Thinking (2017)
LinkedInJun, 2023- Oct, 2024
Experience
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MMU Cnergy
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Malaysia
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IT Services and IT Consulting
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1 - 100 Employee
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Manager
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Jul 2021 - Present
Promoted to a managerial role where my responsibilities encompass overseeing project management, sales, and marketing activities, and leading a team focused on training programs, consultation services, and asset management.Actively engaged in mentoring new staff members to ensure the continuity of our business operations & proactively explore and pursue new business opportunities across global and local markets, including Arab Saudi, Korea, Indonesia, Japan, Vietnam, Bangladesh, India, and Malaysia.• Manage client communications, including email programs and account review calls, while fostering personal growth opportunities.• Contacting potential clients to establish rapport and schedule meetings.• Plan and supervise new marketing initiatives.• Defines objectives, identifies, and evaluates trends and options, chooses a course of action, and evaluates outcomes.• Uphold quality service standards by enforcing quality and customer service protocols, analyzing and resolving issues, and recommending system enhancements.• Contribute to the team's efforts by achieving related results as required.• Conduct research on organizations and individuals to discover new opportunities.• Enhance the value of existing customers and attract new ones.• Develop quotes and proposals for clients.• Establish goals for the development team and business growth, ensuring their achievement.• Provide training to personnel and assist team members in skill development.• Accomplish department objectives by managing staff, planning, and assessing department activities Show less
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Assistant Manager
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Feb 2011 - Jun 2021
In close collaboration with the production team, and actively engage in providing clients with optimal solutions across various areas, including short courses, training, consultation, and asset management. Collaborate with Project Management team to ensure the efficient delivery of services by strategically allocating resources, organizing budgets, monitoring progress, and maintaining transparent communication with stakeholders throughout the entire project lifecycle. Maintaining of establishment and cultivation of strong working relationships with key account managers, including prominent organizations such as the Ministry of Foreign Affairs of Malaysia (MFA), Asian Banking School (ABS), Jabatan Perkhidmatan Awam Malaysia, Jabatan Perkhidmatan Awam Brunei, Cyberview Sdn Bhd, Pintas Utama Sdn Bhd, Telekom Malaysia, GiTN Berhad, and other esteemed entities.• Plan and monitor the overall program progress & Coordinate projects and manage their interdependencies.• Coordinate and monitor supply chain operations to ensure effective and efficient service delivery to clients.• Coach, counsel, and discipline new staff to ensure job results are maintained.• Understand and manage customer satisfaction.• Plan and prioritize operations for maximum performance and minimal delay.• Advise internal and external stakeholders on purchasing terms and conditions and manage daily operational purchasing needs, including planning, issuing, and following up on purchase orders and delivery schedules.• Promote and develop suitable products, services, and facilities to clients and the market & execute immediate and long-term marketing activities and strategies. Show less
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Management Information System Executive
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Oct 2008 - Feb 2011
Responsible for spearheading the design and leadership of a team comprising solution consultants, delivery, and operation experts. Oversee vital aspects such as manpower planning, providing advisory services on Information Technology, expediting the seamless receipt and shipment of goods, and ensuring the implementation of efficient and well-organized storage practices. Lead the architectural design of a just-in-time delivery concept for warehouse and lorry management, specifically tailored to benefit esteemed clients such as AEON CO. (M) BHD and Proton Malaysia. • Optimize procedures by utilizing logistics IT systems & Supervise orders to ensure timely stocking of raw materials and equipment to meet requirements. • Act as a liaison for Operations Planning & Control, Tactical Planning & Control, and Long-term Strategic Planning & Control activities. • Plan and track the shipment of final products according to customer specifications. • Establish effective communication channels with suppliers, retailers, and customers to achieve profitable deals and mutual satisfaction. • Maintain accurate records of warehouse stock, executed orders, and inventory levels through physical counts and data reconciliation. • Establish and monitor security procedures and protocols to safeguard warehouse operations and contents. • Provide comprehensive support for in-house computer software and hardware systems. • Prepare accurate reports for upper management, including monthly/weekly performance reports, inventory reports, and monitoring cart rack collections, as part of generating management reporting systems (MRS) • Conduct studies, design plans, and monitor Standard Operating Procedures (SOPs) at all process levels to enhance operational efficiency. • Oversee lorry management functions, including weekly planning, forecasting, and implementation of Standard Operating Procedures (SOPs) to ensure smooth operations. Show less
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VADS Berhad
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Malaysia
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Technical Support Specialist
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Jun 2007 - Sep 2008
Handling technical and connectivity issues at customer touch point by providing solution (standard or customize) based on requirement from customers which include range of products from Telekom Malaysia (connectivity and ICT or services) as part of the pre-sale activity. • Handling technical and connectivity issues at customer touch point. All cases received are filtered by performing troubleshooting with customer through the inbound calls made by customer. Unresolved cases are timely highlighted to management for further follow up. • To perform troubleshooting before further escalating cases to Level • To log investigation outcomes accurately in the customer management system and ensure that notes made are sufficient to enable any agent to take a follow up call from the customer. • To complete any administration task are required by the Team Leader • To provide support to other team members and team leader as required and to participate in regular team meetings. • To hand-over calls / cases which require escalation to Team Leaders Show less
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Education
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2001 - 2007
Multimedia University
Bachelor's Degree in Computer Science Information Technology, IT Management
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