Experience

RPG Commerce

• Malaysia
• Technology, Information and Internet
• 1 - 100 Employee

• Sales Ops Executive (Business Development)

  • Jul 2023 - Present

  • Source and generate sales leads and sales opportunities for all brands under RPG's portfolio. • Schedule sales meetings with potential leads and assign any potential leads to Sales & Partnership reps to follow up. • Assist in the development and implementation of sales strategies and initiatives, conducting market research and competitor analysis. • Process order requests, arrange for order logistics and shipments from warehouse to customers and working partners. • Collaborate with sales & finance teams to maintain payment listings and follow up on payments to ensure payments are collected according to payment terms. Analyze sales data and metrics to identify areas for process improvement within the sales organization and implement changes to optimize sales operations. • Evaluate, implement, and manage sales tools, software, and technologies to support the sales team's effectiveness and efficiency. • Prepare and present comprehensive sales data, reports, and performance dashboards to the team and the management. • Foster communication and collaboration between sales and other departments, ensuring alignment of goals and objectives. Show less



Hiredly

• Malaysia
• Human Resources Services
• 1 - 100 Employee

• Customer Relationship Internship

  • Feb 2023 - Jul 2023

  • Working closely and maintaining the relationship with customers to ensure they are satisfied with the services they receive. • Handle inquiries on live chat, emails, and calls. • Provide products support to customers. • Gather overall feedback, study the pattern, and identify best practices. • Analyze and understand customers problems and then propose compelling solutions. • Working closely and maintaining the relationship with customers to ensure they are satisfied with the services they receive. • Handle inquiries on live chat, emails, and calls. • Provide products support to customers. • Gather overall feedback, study the pattern, and identify best practices. • Analyze and understand customers problems and then propose compelling solutions.



UNIQLO

• Japan
• Retail
• 700 & Above Employee

• Retail Associate (Part-time)

  • Oct 2020 - Jul 2023

  • Support and provide product and brand knowledge to customers.• Assist with special projects as assigned by managers such as facing, layout changes plus identify as well as resolve error in the store. • Being knowledgeable regarding fitting room procedure, sales floor presentation, and operational standards.• Pro-actively manage customer needs and exceed expectations by utilizing the U.N.I.Q.L.O. service standard, following the Uniqlo Fundamental Principles and saying the 6 standard phrases.• Handling money management by performing as cashier (cash in, cash out), in accordance with cashier protocol.• Be in charge of delivery process, back-room inventory, as well as ensuring all items are representing at the sales floor in full sizes and in good condition.• Responsible on meet and exceed daily and monthly store sales target.• Maintaining the brand and operational standards (cleanliness, visual, etc.)• Other duties as required by store manager. Show less

• Retail Associate (Full-time)

  • Dec 2019 - Sep 2020



adidas

• Germany
• Sporting Goods
• 700 & Above Employee

• Retail Salesperson

  • Jan 2018 - May 2018

  · Assists customers in the selection of adidas merchandise, while providing information about the product, materials, technology, and functionality. · Ensures adidas’ customer service standards are upheld by listening to customer’s wants and needs, and providing product information when required. · Drive and close sales by utilizing adidas’ selling techniques and the in-store AOS system (where available). · Maintains store appearance, assists in processing and replenishing merchandise and assist with customer service inquiries. · Proficient knowledge of adidas’ products and programs, including technology, product information and requirements, merchandise promotions, and advertising. · Help to support and create a team environment by respecting co-workers. · Adheres to adidas’ brand values and Sales Associate competencies. · Assist with telephone duties. · Adheres to company policy and procedures relating to inventory control. · Other duties as required by store management. Show less