Experience

TWN Communications
• United States
• IT Services and IT Consulting
• 1 - 100 Employee
• Senior Technical Support Specialist

  • Mar 2022 - Present

Transcom
• Outsourcing and Offshoring Consulting
• 700 & Above Employee
• Applecare Advisor

  • Feb 2021 - Present


Atos

• France
• IT Services and IT Consulting
• 700 & Above Employee

• OTP 3 Senior

  • Oct 2018 - Present

  As an OTP 3 Senior agent my role is to attend calls, emails, and/or chat support groups in order to provide help desk support and resolve problems to the RTS customers satisfaction. With the help of tools such as ServiceNow I am able to ensure all service Incidents and Requests are answered promptly and effectively analyzed, documented, communicated, escalated and closed. As well as to monitor and respond promptly to Incident and Request tickets. Using other tools like RSM or… Show more As an OTP 3 Senior agent my role is to attend calls, emails, and/or chat support groups in order to provide help desk support and resolve problems to the RTS customers satisfaction. With the help of tools such as ServiceNow I am able to ensure all service Incidents and Requests are answered promptly and effectively analyzed, documented, communicated, escalated and closed. As well as to monitor and respond promptly to Incident and Request tickets. Using other tools like RSM or RRM I am able to configure, test, support, and troubleshoot workstations, software and peripheral equipment. Allowing me to perform root-cause analysis of all incidents that will ultimately support and resolve problems to the end user's satisfaction. Show less As an OTP 3 Senior agent my role is to attend calls, emails, and/or chat support groups in order to provide help desk support and resolve problems to the RTS customers satisfaction. With the help of tools such as ServiceNow I am able to ensure all service Incidents and Requests are answered promptly and effectively analyzed, documented, communicated, escalated and closed. As well as to monitor and respond promptly to Incident and Request tickets. Using other tools like RSM or… Show more As an OTP 3 Senior agent my role is to attend calls, emails, and/or chat support groups in order to provide help desk support and resolve problems to the RTS customers satisfaction. With the help of tools such as ServiceNow I am able to ensure all service Incidents and Requests are answered promptly and effectively analyzed, documented, communicated, escalated and closed. As well as to monitor and respond promptly to Incident and Request tickets. Using other tools like RSM or RRM I am able to configure, test, support, and troubleshoot workstations, software and peripheral equipment. Allowing me to perform root-cause analysis of all incidents that will ultimately support and resolve problems to the end user's satisfaction. Show less


Brock Group
• Facilities Services
• 700 & Above Employee
• Scaffold Builder

  • Dec 2015 - Jun 2017

Verizon Authorized Retailer
• United States
• Telecommunications
• Retail Sales Specialist

  • Apr 2015 - Dec 2015

AutoNation Hyundai Corpus Christi
• United States
• Retail
• Car Sales Specialist

  • May 2014 - Jun 2015