Experience

Baku Higher Oil School

• Azerbaijan
• Education Management
• 1 - 100 Employee

• SOCAR

  • Sep 2016 - Present

  Electronic Education Department - Leading/Great Engineerhttp://www.bhos.edu.az/ru/index Electronic Education Department - Leading/Great Engineerhttp://www.bhos.edu.az/ru/index



TTE-Petrofac

• IT H/T - Helpdesk/Trainer/System Engineer

  • Apr 2010 - Jul 2016

  • Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment • Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment • Customize desktop hardware to meet user specifications and site standards • Performs work in compliance within specified warranty requirements • Safely package equipment for branches and arrange for the transport of the equipmentUser account administration, i.e., account creation and management and password resets on Active Directory • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software • Use tools and methodologies to load, copy and customize operating system configurations for deployment • Responsible for tracking hardware and software inventory • Familiarize end users on basic software, hardware and peripheral device operation Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible • Works with other IT team members regarding new branch builds and upgrades • Dealing with queries by following departmental procedures for fault resolution • Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines • Arranges for and/or prepares equipment for shipping/receiving • Maintains I.T. records and tracking for area of responsibility



bp

• United Kingdom
• Oil and Gas
• 700 & Above Employee

• Information Technology

  • 2007 - 2010

  IT Helpdesk Support EngineerDeploying Windows XP and Windows 7 on all computers (laptops and desktops) used in BP Azerbaijan Issuing computers to all new BP employees and contractors Setting up and configuring new users’ NT and mail accounts and profiles Restoring user data from damaged hard-drives Rebuilding operating systems on users’ computers when it is necessary and migrating user dataKeeping and archiving user data Preparing and providing computers for training, meetings Maintaining, upgrading and repairing all computers (Lenovo and Dell laptops and desktops) used in BP Azerbaijan Replacing computers parts when required (laptops screens, motherboards, power supply units etc)Maintaining inventory of computers and other IT equipment (scanners, monitors, printers etc.) Storing and disposing IT equipment and keep in order IT StoreroomsSending and receiving IT equipment to all BP sites, including oil rigs and BTC Pipeline Answering helpdesk calls and logging helpdesk cases in LBE and in Remedy systemsPrioritizing and managing many open cases at one timeCreating and supporting NT accounts, RAS accounts and computer accounts in Active Directory Installing, supporting and troubleshooting printers/scanners/ /plotters/faxes and MFDInstalling, configuring and troubleshooting applications Supporting and troubleshooting RAS & VPN connections on users’ computersPhysically moving users’ IT equipment during office renovation and relocation Basic network problems troubleshootingSupporting video conference systems (INSORS and POLYCOM)Providing client support and technical issue resolution remotely via E-Mail, phone and other electronic medium using such remote controls utilities as Net-meeting, Provide users with basic IT training and advice'sEnsure compliance with global BP computing standards and procedures