Experience

Litera

• United States
• Software Development
• 700 & Above Employee

• Application Support Engineer

  • Jun 2023 - Present

  ● Served as primary point of contact for support relating to owned solutions and products. ● Providing application support to the Clients as Senior Application Support Engineer using the ticketing toll (Salesforce) and emails. ●Providing end-to-end solution of documents lifecyle, (for various applications- Metadact, Metadact server, CleanDocs & Change Pro) ● Dealing with the application related queries of the clients based in US, UK and Canada. ● Supporting User Acceptance Testing by ensuring the timely release of the latest updates in production. ● Streamlining tasks to the team members for premium clients. Skills: Salesforce Lightning · Microsoft · Technical Support · Microsoft Word · SQL · Microsoft Excel · Microsoft PowerPoint · Microsoft Outlook · Software as a Service (SaaS) · Microsoft Office Show less



Reyna Solutions

• United Arab Emirates
• Information Technology & Services
• 1 - 100 Employee

• Software Application Support Engineer

  • Aug 2022 - Jun 2023

  ● Served as primary point of contact for support relating to owned solutions and products. ● Providing application support to a Client "Litera Microsystems" as Senior Application Support Engineer using the ticketing toll (Salesforce) and emails. ●Providing end-to-end solution of documents lifecyle, (for various applications- Metadact, CleanDocs & Change Pro) ● Dealing with the application related queries of the clients based in US, UK and Canada. ● Supporting User Acceptance Testing by ensuring the timely release of the latest updates in production. ● Streamlining tasks to the team members for premium clients. Show less



Capgemini

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Application Support Engineer

  • Oct 2021 - Apr 2022

  ● Served as primary point of contact for support relating to owned solutions and products. ● Providing application support to a Client "TOLL Logistics" as Senior Application Support Engineer using the ticketing toll and emails. ● Dealing with the tracking status of Cargo movements of the clients based in USA, Canada and Australia. ● Managing the WMS and TMS records of the vendors using an internal tool (TOLLRACK). ● Analyzed problematic areas to provide recommendations and solutions. ● scheduling meetings and creating the PPTs of the vendor's work for the understanding of their business models. ● Maintaining and updating records of feature requirements by the vendors. Show less



CRYSTAL TELEVENTURES PRIVATE LIMITED

• India
• 1 - 100 Employee

• Senior Application Support Engineer

  • Nov 2020 - Sep 2021

  Providing application support to a Giant eCommerce solution provider from Hong Kong (Aftership) as a Senior Application Support Engineer using the ticketing and API based tools. ● Dealing with the Dropshipping Supply Management for the clients based in USA, Canada, Mexico and Australia. ● Supporting User Acceptance Testing by ensuring the timely release of the latest updates in production. ● Analysing and Designing Inventory management for clients according to their business model. ● Touchbase with client to integrate Automizely to boost online presence over marketplaces. ● Streamlining tasks to the team members for premium clients. Show less



Unicommerce

• India
• IT Services and IT Consulting
• 300 - 400 Employee

• Technical Product Support "Enterprise"

  • May 2018 - Oct 2020

  ●Key Account Management for dedicated Enterprise and SME clients (Domestic and International). ● To understand client’s requirement and design customized solutions ● Communicate with clients for WMS and Omnichannel Management solutions via Email and Chat. ● API integrations with marketplaces in Uniware as per client’s requirement. ● Tracking and troubleshooting API issues over Postman and Scratchpad ● Key Account Management for dedicated enterprise clients (Domestic and International) ● Understanding client’s business and help them to onboard over several marketplaces to maximize profit. ● Providing 24*7 Email support to the clients. Show less



Sony India Pvt Ltd

• 300 - 400 Employee

• Technical Support Engineer "Testing-R&D"

  • Apr 2017 - Apr 2018

  ● Served as primary point of contact for support relating to owned solutions and products. ● Analyzed issues to identify troubleshooting methods needed for quick remediation. ● Explained technical information in clear terms to promote better understanding for non-technical users ● Working on Final Physical Testing of SONY-BRAVIA ● R&D of several product features for BRAVIA (Smart &Android) ● Maintaining and updating records of feature requirements on RightNow ● Communicating with production team for feature implementation. Show less