Experience

Svenska Design Hotels

• Hospitality
• 1 - 100 Employee

• Regional General Manager

  • Jun 2015 - Present

  Primary objective is to oversee all daily operations in a hotel. Ensure that the guests only get the best customer service, In-charge of the hotel personnel, Handle guest complains and feedbacks.  Managing budgets and financial plans and controlling expenditure;  Setting and achieving sales and profit targets;  Recruiting, training and monitoring staff;  Planning work schedules for individuals and teams;  Meeting and greeting customers;  Dealing with customer… Show more Primary objective is to oversee all daily operations in a hotel. Ensure that the guests only get the best customer service, In-charge of the hotel personnel, Handle guest complains and feedbacks.  Managing budgets and financial plans and controlling expenditure;  Setting and achieving sales and profit targets;  Recruiting, training and monitoring staff;  Planning work schedules for individuals and teams;  Meeting and greeting customers;  Dealing with customer complaints and comments;  Addressing problems and troubleshooting;  Ensuring events and conferences run smoothly;  Supervising maintenance, supplies, renovations and furnishings;  Dealing with contractors and suppliers;  Ensuring security is effective;  Carrying out inspections of property and services;  Ensuring compliance with licensing laws, health and safety and other statutory regulations.

• General Manager

  • May 2011 - Jun 2015

  Overall Operations of the Unit, budget planning and implementation, profit and loss reports and analysis, overall administration and functions of the hotel, deciding the trends and concept for food and beverage outlets and procurement, security systems, front office procedures and reservations, housekeeping and overall upkeep and maintenance of the hotel, taking feedback from Guests and working on them, taking suggestions and ideas from the respective department heads for the better… Show more Overall Operations of the Unit, budget planning and implementation, profit and loss reports and analysis, overall administration and functions of the hotel, deciding the trends and concept for food and beverage outlets and procurement, security systems, front office procedures and reservations, housekeeping and overall upkeep and maintenance of the hotel, taking feedback from Guests and working on them, taking suggestions and ideas from the respective department heads for the better functionality from the company and guest perspective, ensuring IT systems are in order, Meeting High Profile Corporates to seek business for the Hotel, overlooking Human Resources & Learning and Development Department, visiting hotel training institutes and hotel schools for campus interviews to support the new talent and hire them, Reporting the Profit and Loss statement to the Owners. These are just some of the duties carried out, and more.



BJN Hotels

• Hospitality
• 1 - 100 Employee

• Deputy GM Projects

  • Apr 2008 - Mar 2011

  Instrumental in commissioning the companies food and beverage projects at pan India level, namely Jaipur : Sahib Sind Sultan, Indi Joe Gurgaon; Sahib Sind Sultan, Aroma of China, Nawabganj Safari Mumbai : Firangi Paani, Chingari, Chanking Bangalore: Khansama  Overall Head Project operations through out India for BJN Group  Standard Operating Procedures implementation and compliance  Train and develop associates in technical, administrative and managerial… Show more Instrumental in commissioning the companies food and beverage projects at pan India level, namely Jaipur : Sahib Sind Sultan, Indi Joe Gurgaon; Sahib Sind Sultan, Aroma of China, Nawabganj Safari Mumbai : Firangi Paani, Chingari, Chanking Bangalore: Khansama  Overall Head Project operations through out India for BJN Group  Standard Operating Procedures implementation and compliance  Train and develop associates in technical, administrative and managerial abilities.  Establish and regularly upgrade and review standards of Service Equipments.  Coordinate and develop positive ongoing inter-departmental daily working relationships especially with the Chef, purchase department, operations team and vendors.  Review and carry out performance appraisals of relevant departmental associates on time as scheduled.  Responsible for hiring and initial training of all associates in conjunction with the Human Resource department.  Monitors all problem areas and ensures that these are either corrected or a proposed solution should be forwarded to the concerned head.  Communicating and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.  Coordinate with chef for kitchen equipment, kitchen Layout.  Plan the organizational structure with Human Resources requirements for both - front of the house as well as back of the house for new projects.  Unit Business Plan  Streamlining the requisitioning process for operating supplies which includes:  Chinaware, Glassware, Flatware, Hollow ware, Linen / Uniform, IT Hardware( In coordination with Information Technology Department ), Collateral, Printing and stationery, Kitchen Equipment ( Local and Imported ), Refrigerated equipment, Cold room, Bar Equipments / Accessories, Wooden Equipments, Dishwashing Equipments, Pots & Pans Show less Instrumental in commissioning the companies food and beverage projects at pan India level, namely Jaipur : Sahib Sind Sultan, Indi Joe Gurgaon; Sahib Sind Sultan, Aroma of China, Nawabganj Safari Mumbai : Firangi Paani, Chingari, Chanking Bangalore: Khansama  Overall Head Project operations through out India for BJN Group  Standard Operating Procedures implementation and compliance  Train and develop associates in technical, administrative and managerial… Show more Instrumental in commissioning the companies food and beverage projects at pan India level, namely Jaipur : Sahib Sind Sultan, Indi Joe Gurgaon; Sahib Sind Sultan, Aroma of China, Nawabganj Safari Mumbai : Firangi Paani, Chingari, Chanking Bangalore: Khansama  Overall Head Project operations through out India for BJN Group  Standard Operating Procedures implementation and compliance  Train and develop associates in technical, administrative and managerial abilities.  Establish and regularly upgrade and review standards of Service Equipments.  Coordinate and develop positive ongoing inter-departmental daily working relationships especially with the Chef, purchase department, operations team and vendors.  Review and carry out performance appraisals of relevant departmental associates on time as scheduled.  Responsible for hiring and initial training of all associates in conjunction with the Human Resource department.  Monitors all problem areas and ensures that these are either corrected or a proposed solution should be forwarded to the concerned head.  Communicating and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.  Coordinate with chef for kitchen equipment, kitchen Layout.  Plan the organizational structure with Human Resources requirements for both - front of the house as well as back of the house for new projects.  Unit Business Plan  Streamlining the requisitioning process for operating supplies which includes:  Chinaware, Glassware, Flatware, Hollow ware, Linen / Uniform, IT Hardware( In coordination with Information Technology Department ), Collateral, Printing and stationery, Kitchen Equipment ( Local and Imported ), Refrigerated equipment, Cold room, Bar Equipments / Accessories, Wooden Equipments, Dishwashing Equipments, Pots & Pans Show less



JW Marriott Mumbai

• Banquet Manager

  • 2007 - 2008

  Mumbai's most talked about international business and leisure 5 star hotel - The JW Marriott Mumbai is home to 7 different food and beverage options and events which can cater up to 2000 guests Achieved sales and cost targets, closed the year INR 50 million over budget (USD 1 million) Responsibilities  Overall Banqueting Operations  Staffing and duty Allocation  Responsible for Event Satisfaction Survey  Service sequence and delivery  Ensuring Banqueting Standards… Show more Mumbai's most talked about international business and leisure 5 star hotel - The JW Marriott Mumbai is home to 7 different food and beverage options and events which can cater up to 2000 guests Achieved sales and cost targets, closed the year INR 50 million over budget (USD 1 million) Responsibilities  Overall Banqueting Operations  Staffing and duty Allocation  Responsible for Event Satisfaction Survey  Service sequence and delivery  Ensuring Banqueting Standards are met as per hotel norms  Managing contracts with vendors for equipment lease and rentals  Coordinating with different event management companies  Controlling over heads -buyout labor  Ensuring smooth flow of events  Maximizing utilization of convention and banqueting space  Strategy Planning and forecasting of future sales  Building customer relation for repeat business  Training and Development of Associates Show less Mumbai's most talked about international business and leisure 5 star hotel - The JW Marriott Mumbai is home to 7 different food and beverage options and events which can cater up to 2000 guests Achieved sales and cost targets, closed the year INR 50 million over budget (USD 1 million) Responsibilities  Overall Banqueting Operations  Staffing and duty Allocation  Responsible for Event Satisfaction Survey  Service sequence and delivery  Ensuring Banqueting Standards… Show more Mumbai's most talked about international business and leisure 5 star hotel - The JW Marriott Mumbai is home to 7 different food and beverage options and events which can cater up to 2000 guests Achieved sales and cost targets, closed the year INR 50 million over budget (USD 1 million) Responsibilities  Overall Banqueting Operations  Staffing and duty Allocation  Responsible for Event Satisfaction Survey  Service sequence and delivery  Ensuring Banqueting Standards are met as per hotel norms  Managing contracts with vendors for equipment lease and rentals  Coordinating with different event management companies  Controlling over heads -buyout labor  Ensuring smooth flow of events  Maximizing utilization of convention and banqueting space  Strategy Planning and forecasting of future sales  Building customer relation for repeat business  Training and Development of Associates Show less



JW Marriott Hotel Mumbai

• Banquet Manager

  • 2001 - 2008

  Mumbai's most talked about international business and leisure 5 star hotel - The JW Marriott Mumbai is home to 7 different food and beverage options and events which can cater up to 2000 guests Achieved sales and cost targets, closed the year INR 50 million over budget (USD 1 million) Responsibilities  Overall Banqueting Operations  Staffing and duty Allocation  Responsible for Event Satisfaction Survey  Service sequence and delivery  Ensuring Banqueting Standards… Show more Mumbai's most talked about international business and leisure 5 star hotel - The JW Marriott Mumbai is home to 7 different food and beverage options and events which can cater up to 2000 guests Achieved sales and cost targets, closed the year INR 50 million over budget (USD 1 million) Responsibilities  Overall Banqueting Operations  Staffing and duty Allocation  Responsible for Event Satisfaction Survey  Service sequence and delivery  Ensuring Banqueting Standards are met as per hotel norms  Managing contracts with vendors for equipment lease and rentals  Coordinating with different event management companies  Controlling over heads -buyout labor  Ensuring smooth flow of events  Maximizing utilization of convention and banqueting space  Strategy Planning and forecasting of future sales  Building customer relation for repeat business  Training and Development of Associates Show less Mumbai's most talked about international business and leisure 5 star hotel - The JW Marriott Mumbai is home to 7 different food and beverage options and events which can cater up to 2000 guests Achieved sales and cost targets, closed the year INR 50 million over budget (USD 1 million) Responsibilities  Overall Banqueting Operations  Staffing and duty Allocation  Responsible for Event Satisfaction Survey  Service sequence and delivery  Ensuring Banqueting Standards… Show more Mumbai's most talked about international business and leisure 5 star hotel - The JW Marriott Mumbai is home to 7 different food and beverage options and events which can cater up to 2000 guests Achieved sales and cost targets, closed the year INR 50 million over budget (USD 1 million) Responsibilities  Overall Banqueting Operations  Staffing and duty Allocation  Responsible for Event Satisfaction Survey  Service sequence and delivery  Ensuring Banqueting Standards are met as per hotel norms  Managing contracts with vendors for equipment lease and rentals  Coordinating with different event management companies  Controlling over heads -buyout labor  Ensuring smooth flow of events  Maximizing utilization of convention and banqueting space  Strategy Planning and forecasting of future sales  Building customer relation for repeat business  Training and Development of Associates Show less



Palm Hotels, Goa

• F & B executive

  • 1997 - 2001

  Taken care of Restaurants and all F & B outlets Taken care of Restaurants and all F & B outlets