Experience

ACMF
• New Zealand
• Construction
• 1 - 100 Employee
• General Manager

  • Mar 2020 - Present


TSB New Zealand

• New Zealand
• Banking
• 400 - 500 Employee

• Senior Coach

  • Mar 2016 - Jun 2019

  Responsibilities • Work with Senior Managers, National Manager Customer Service Centre and Learning and Development to build effective strategies to lift capability and overall performance and conversion rates • Work with the branch network teams and managers to implement agreed learning practices to achieve sales and service growth objectives • Lead the development/roll out of programs to support building capability of leaders and front line staff. • Work with provider and develop/refine and fascilitate the businesses sales/sevice program • Develop, Coordinate and facilitate the coaching of people leaders and front line staff in conjunction with strategic programs • Embed the coaching model throughout the network • Support the selection and implementation of a new LMS. Show less


Public Trust
• New Zealand
• Legal Services
• 300 - 400 Employee
• Regional Manager Northern

  • Nov 2011 - Jul 2015


ANZ

• Australia
• Banking
• 700 & Above Employee

• Regional Manager Auckland Central, National Bank Retail

  • Jan 2009 - May 2011

  Responsible for the performance of the branches and staff within the Region. Deliver on sales targets and provide an exceptional customer experience. Build staff capability and engagement. Control costs and riskMy Regional Manager roles have ranged from 15- 25 branches and 150 to 350 fte

• Chief Manager Specialist , ANZ Contact Centre

  • Sep 2007 - Jan 2009

  Responsible for the overall performance of 7 direct business units (220fte) across both ANZ and National Bank brands. These included Direct lending, Outbound calling, Direct Investments, Direct Branch and Direct Online

• Regional Manager Auckland, National Bank Retail

  • 1996 - Sep 2007



The National Bank of NZ

• Branch Manager Riccarton Branch

  • 1995 - 1996

• Regional Credit Manager Waikato

  • 1994 - 1995

  Approving and Managing Credit applications outside of branch discretion from the Waikato Region. Included Rural Commercial and Retail advances



The Rural Banking and Finance Co

• Rural Manager Christchurch

  • 1986 - 1991

  Relationship management, sales, lending and credit management for farmers in the Canterbury region Relationship management, sales, lending and credit management for farmers in the Canterbury region



Elders / J.E. Watsons

• Stock Agent

  • 1983 - 1985

  Buying and Selling Livestock. Grading livestock for slaughter Buying and Selling Livestock. Grading livestock for slaughter