Experience

Silmid Limited a GracoRoberts Company

• United Kingdom
• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee

• Account Manager

  • Nov 2022 - Present



Trakm8

• United Kingdom
• Software Development
• 1 - 100 Employee

• Customer Relationship Executive

  • Mar 2022 - Sep 2022



RS Connect

• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Fleet Contract Manager

  • May 2017 - May 2022

  The requirements for each contract can vary, so liaising and developing an excellent working relationship with the client to establish their needs is paramount in the first instance. As this will determine the structure of the contract going forward. from receiving the orders, loading onto the system and ensuring all of the details are correct. * Looking at the type of job in order to select an engineer with the required skill level to complete it * checking the dates available to confirm the booking within the required SLA for each company * contacting customers by phone or email * Discussing the available dates as well as answering any queries they may have regarding the installation * Commissioning the Trackers for the engineers where necessary * Invoicing monthly * Arranging the required stock to be sent to engineers Meeting the demands of a consistently busy workload by managing my time effectively.



Signet Jewelers

• United States
• Retail
• 700 & Above Employee

• Customer Complaints specialist

  • Jun 2004 - May 2016

  Complaint handling from first point of contact either by phone / email or social media Building excellent relationships with customers, by listening understanding and empathising. Investigating the full details of the complaint to find the best outcome for the customer and the business. Liaising with other a departments such as the teams in the stores / workshops / valuation and insurance depending on the nature of the complaint. Being able to have difficult conversations in a professional and empathic way. Meeting targets and deadlines in good time Excellent time management and organisational skills. Always striving to improve myself and skill set to offer the best possible service.



Next

• United Kingdom
• Retail
• 700 & Above Employee

• Floor Manager

  • Sep 1997 - Aug 2004