Business Partner, Future Capabilities Development and Future Leaders Attraction

• Dec 2021 - Present

Enterprise Singapore is the government agency championing enterprise development — we work with committed companies to build capabilities, innovate and internationalise. As part of the Future Capabilities Development (Learning & Development) team I: • Manage the end-to-end process of designing and executing various learning programmes • Facilitate workshops and dialogues as part of learning and internship programmes • Provide subject matter expertise and consultative guidance on L&D to different functions As part of the Future Leaders Attraction (Young talent) team I: • Oversaw internships including the end-to-end process of campus engagement, recruitment, interviewing, designing learning & engagement sessions and conducting reviews • Was involved in strategising for other young talent programmes including our Management Associate Programme and Scholarships Key achievements include: • Refreshing the design of our onboarding programme to ensure greater alignment to organisation priorities • Reviewing and reducing division time spent on recruitment & learning operations by 20% Show less

Global Learning & Development Specialist, Hitachi Academy

• Jun 2020 - Nov 2021

Hitachi Academy is the corporate learning institution under the Hitachi group (300k+ employees) and provides group wide training to develop its employees in the management, digitalisation and IT fields.Main responsibilities:• Designed and executed various global leadership, management & strategy training programmes for high-potential leaders across Hitachi • Designed global manager-milestone programmes conducted in each region• Conducted learning needs analysis on high-potential leaders to determine appropriate learning and development solutions• Conceptualised and designed programme content (e.g. e-learning content and workbooks)Key achievements include:• Redesigning existing high-potential training programmes to better connect different parts of the programme which led to higher learner satisfaction scores• Improved our existing manager-milestone programmes by creating learning journeys and refreshing content used• Redeveloped our training programmes for virtual delivery in a swift and timely manner Show less

Global Learning & Development Trainee, Hitachi Academy

• Nov 2018 - Jun 2020

Corporate Communications & Customer Care Intern

• Jan 2017 - Jun 2017

• Carried out daily social media monitoring • Developed copy for the Mcdonald's Singapore website • Planned and coordinated media and CSR events • Handled crisis management matters and customer service recovery • Carried out daily social media monitoring • Developed copy for the Mcdonald's Singapore website • Planned and coordinated media and CSR events • Handled crisis management matters and customer service recovery

Customer Service Associate

• Jun 2015 - Aug 2016

Marketing Communications & Accounts Intern

• Apr 2016 - Jul 2016

• Conducted market research and ideated for client campaigns • Executed campaigns including on-site set-up • Assisted in rebranding and PR work for clients • Conducted market research and ideated for client campaigns • Executed campaigns including on-site set-up • Assisted in rebranding and PR work for clients

Senior Customer Service Associate

• Feb 2014 - Feb 2016