US Conflicts and New Business Analyst

• May 2023 - Present

Conflicts Clerk

• Nov 2021 - May 2023

• Execute strong analytical and reasoning abilities • Display sound judgment with all aspects of the firm and departmental policies, procedures, and processes • Run background checks on new clients and new hire candidates • Manage and complete high volume request queue for client/matter requests • Maintain prompt correspondence of email requests • Comprise daily report of new business intake for partners and associates • Extremely detailed oriented, organized with great follow through skills • Review and interpret legal documents associated with the new business intake • Work well under pressure and meet tight deadlines • Learn and quickly/fully comprehend and navigate new software • Create official instructional documents for departmental use • Review and analyze engagement letters for new clients. Show less

Reconciliation Specialist

• Jul 2018 - Nov 2021

• Reconciled billing errors to ensure therapist notes completed billing cycle• Researched denied billing claims and found resolutions• Upheld company guidelines to ensure company billing falls in compliance with DMH guidelines• Verified Medi-Cal eligibility for 300+ clients each month• Ran billing reports• Audited client charts and contacted families to retrieve missing documents• Analyzed weekly reports to track therapist billing notes to help accelerate billing timeline

Administrative Assistant

• Jan 2018 - Jul 2018

• Managed client authorizations to Day Treatment program• Collected and inputted data into electronic health records system• Ran expense reports• Corresponded with Department of Mental Health about client authorizations• Preserved confidential documents and files• Conducted monthly census of client enrollment, attendance, and billing• Maintained weekly calendars and room reservations• Oversaw and maintained supplies and inventory for multiple departments

Administrative Assistant

• Jul 2017 - Oct 2017

• Created and assigned training courses/curriculums for 7,000+ employees • Ran custom reports for detailed data collection • Tested and troubleshot course training • Improved customer experience to store employees as well as district supervisors and corporate employees • Aided corporate and store employees with training software • Scheduled meetings for corporate managers • Developed instructional documents for company employees • Created and assigned training courses/curriculums for 7,000+ employees • Ran custom reports for detailed data collection • Tested and troubleshot course training • Improved customer experience to store employees as well as district supervisors and corporate employees • Aided corporate and store employees with training software • Scheduled meetings for corporate managers • Developed instructional documents for company employees

Community Assistant

• Jun 2015 - Jul 2017

• Created and marketed programs for residents that promoted academic success, health and wellness, financial literacy, employability, and community engagement • Mastered advertising and marketing for programs through Canva • Greeted and provided customer service to lease holders, parents, and potential lease holders • Managed 64 residents and acted as first response in cases of emergency • Mediated residents in situations of agitation or frustration between residents including roommate conflicts • Enforced and explained property wide policies provided to all residents • Facilitated tours and advertising to attract future residents • Managed confidential information and files regarding leasing and rental payments • Aided leasing manager with proper filing and processed resident leases including auditing Show less

SSARC (Social Science Academic Resource Center) Internship

• Jun 2016 - Jun 2017

• Promoted academic and professional development programs within the School of Social Sciences • Instructed students on developing and maintaining relationships with faculty and staff members • Encouraged students to grow professionally by teaching resume building and interview techniques • Consulted students on a one-on-one basis through the graduate school application process • Created a welcoming environment for students by providing excellent customer service • Executed daily operations of the resource center including advertising, service, and consultations • Developed and presented PowerPoint presentations to provide information on professional development • Planned social events and workshops through marketing, room reservations, and schedule organization • Designed marketing materials for events using computer programs (Photoshop, Microsoft Office, Canva etc.) • Operated and updated social media for marketing purposes such as Facebook, Instagram, and Twitter • Collaborated with supervisor to develop interview questions for incoming student interns • Contributed to the deliberation process of choosing new interns for the upcoming year Show less

Corps Member

• Jan 2015 - Jun 2015

• Participated as an AmeriCorps member in an award-winning network of volunteers who provide individualized attention and positive adult-child relationships to prepare children attending preschool in low-income neighborhoods for school success • Lead Preschool class of 20+ students in facilitated interactive learning activities • Created hand crafted interactive activities for students to stimulate academic success • Implemented early childhood curriculum, supported family involvement, promoted children’s language and literacy skills through ongoing relationships with 20+ preschool children • Collaborated with a team of 6 Corps members to plan weekly in classroom activities for a class of 20+ preschool children • Received intensive training and professional development in early childhood theory and practice, language and literacy development, leadership skills, and communication with families • Created interactive activities for students to stimulate academic success Show less