Experience

2B Claim Services

• United States
• Insurance
• 1 - 100 Employee

• Multi-line Claims Adjuster

  • Oct 2022 - Present

  As a Multi-Line Liability Claim Representative your responsible for the investigation and adjustment of assigned multi-line liability claims. Accountable for the quality of claim services as perceived by 2B Claims Services clients and within corporate claim standards. Skills Utilized: • Contract Law • Accident Investigation • Negotiation • Financial Analysis • Communication As a Multi-Line Liability Claim Representative your responsible for the investigation and adjustment of assigned multi-line liability claims. Accountable for the quality of claim services as perceived by 2B Claims Services clients and within corporate claim standards. Skills Utilized: • Contract Law • Accident Investigation • Negotiation • Financial Analysis • Communication



Progressive Insurance

• United States
• Insurance
• 700 & Above Employee

• Claims Generalist (Standard Market)

  • Sep 2021 - Aug 2022

  Claims Generalists handle complex coverage and liability losses and are tasked with holistically reviewing new assignments daily while also maintaining a inventory of formerly assigned losses and maintaining a positive relationship between Progressive and its customers involved in auto losses. As a Claims Generalist, you will review and apply any applicable contractual coverage available to the parties involved in accidents while also investigating liability. This included requesting and analyzing police, theft, crime, and similar reports dependent on the loss, contacting all parties involved in the loss for detailed statements and advisement on next steps. As part of the resolution process, determining if coverage would be modified or amended, concluding investigations into culpability with respect to the auto loss, and follow-up consultations with all involved parties are part of the daily routine within the role. Being available is a priority so management of contacts, voicemails, emails, text messages, etc. must be addressed as soon as possible therefore the ability to multitask and/or change tasks rapidly was a necessity. Skills Utilized: • Contract Law • Accident Investigation • Negotiation • Financial Analysis • Communication Show less



Kemper

• United States
• Insurance
• 700 & Above Employee

• Auto Claim Adjuster (Non-Standard Market)

  • Aug 2020 - Sep 2021

  Responsible for investigating first and third-party automobile losses ranging from mid to high complexity. Investigations include but are not limited to obtaining recorded statements from insureds and claimants, reviewing policy and medical records, conducting scene investigations, and negotiating settlements with claimants and claimant attorneys. Position is fast paced, requiring exceptional time management, organization, and general online proficiency. Skills Utilized: • Accident Investigation • Fraud Prevention /Investigation • Negotiation • Financial Analysis • Communication Show less



Esurance

• United States
• Insurance
• 700 & Above Employee

• Customer Care Advocate (Express Adjuster)

  • Feb 2018 - Aug 2020

  Customer Care Advocates secure first notice of loss details for inbound phone reports and assist with formerly filed claims. Individuals also adjust files on a team level basis that meet express claims handling criteria. Skills Utilized: • Professional Phone Skills • Team Coordination • Customer Satisfaction • Complaint Management • Microsoft Office Customer Care Advocates secure first notice of loss details for inbound phone reports and assist with formerly filed claims. Individuals also adjust files on a team level basis that meet express claims handling criteria. Skills Utilized: • Professional Phone Skills • Team Coordination • Customer Satisfaction • Complaint Management • Microsoft Office



Discount Tire

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Service Coordinator

  • Apr 2016 - Feb 2018

  Discount Tire Service Coordinators are tasked with maintaining back room efficiency by being the primary leader of the other technicians and assisting with front end operations if needed. They are additionally responsible for all actions in the service bays and are expected to answer customer concerns on vehicles service. Skills Utilized: • Team Leadership • Delegate Management • Mechanical Inspections • Customer Relationship Management • Sales Discount Tire Service Coordinators are tasked with maintaining back room efficiency by being the primary leader of the other technicians and assisting with front end operations if needed. They are additionally responsible for all actions in the service bays and are expected to answer customer concerns on vehicles service. Skills Utilized: • Team Leadership • Delegate Management • Mechanical Inspections • Customer Relationship Management • Sales



Xtreme Pursuit - Westworld Paintball

• Glendale, Arizona, United States

• Assistant Referee

  • Oct 2015 - Apr 2016

  Refereed games on behalf of West World Paintball at their indoor Xtreme Pursuit field. Supported by management, provided safe and engaging experiences to guests effectively communicating with both adults and children in individual as well as group settings. Skills Utilized: • Behavior Based Safety Monitoring • Customer Service Refereed games on behalf of West World Paintball at their indoor Xtreme Pursuit field. Supported by management, provided safe and engaging experiences to guests effectively communicating with both adults and children in individual as well as group settings. Skills Utilized: • Behavior Based Safety Monitoring • Customer Service



Harkins Theatres

• United States
• Entertainment Providers
• 500 - 600 Employee

• Team Member

  • May 2015 - Oct 2015

  Team Member for Harkins Theaters working to provide the ultimate movie going experience for guests. At time of departure, was trained in all non-managerial responsibilities within theater. Skills Utilized: • Commercial Cleaning • Food Handling • Customer Service Team Member for Harkins Theaters working to provide the ultimate movie going experience for guests. At time of departure, was trained in all non-managerial responsibilities within theater. Skills Utilized: • Commercial Cleaning • Food Handling • Customer Service