Experience

Deluxe Payroll

• United States
• Financial Services
• 1 - 100 Employee

• Sales And Marketing Specialist

  • Dec 2018 - Present

  • Assisting clients with all concerns and questions pertaining to Sales, Legal Agreement, Registration form, Payroll agreement etc.• Working with Director of Sales and Communications Manager to improve the sales process • Monitoring and assigning leads to sales representatives via Salesforce platform, emails, website requests; ensuring correct entry of new coming sales onto RAD and American products spreadsheets• Creating content for company’s website and blog allowing users to self-assist without relying on Customer Support Team. Reduced numbers of incoming calls and emails by 26% during yearend (the busiest time of the year for payroll industry)• Coordinating incoming new sales; assisting Field Sales Representatives with New Sale registration process and closing deals• Ensuring weekly update of company’s website and social media accounts; creating and developing content for media outlets (training materials, news, twitter)• Analyzing results generated on-website entry statistics/ Salesforce and prepared weekly Costco Marketing, Funnel, RAD and Commission reports.• >> Achievement: Increased team productivity by digitalizing manual process. Executed new Referral Program project reducing shipping costs by 85% and increasing daily productivity by 36% within first three months.• Weekly update of Go-Live numbers/ revenue of each account on Salesforce by analyzing accounting reports; correcting sales commission errors via Access



Com2us Corporation

• South Korea
• Computer Games
• 200 - 300 Employee

• CS/Localization Coordinator

  • Aug 2016 - Mar 2018

  • General Game Management of ‘Soul Seeker”: provided weekly operations report to HQ & Management• Developed Global Marketing strategies for European Market, created in-game banners, website notices, social media content, email campaigns, new update release surveys.• Co-ordinated first Russian team in HQ based in Seoul• Maintained updated website by managing content creation and publishing methods.• Monitored and optimized all social media postings and content blog posts to ensure top return on investment, conversion rates, and viewer engagement• Coordinated multi-channel Bilingual Customer Service through the in-game inquiries, Including Google reviews and FB, VKontakte



Metrocity

• Marketing Intern

  • Jan 2015 - Mar 2016

  • Collected quantitative and qualitative data from marketing campaigns• Performed market analysis and research on other fashion brands i.e. luxury bags• Supported the marketing team in daily administrative tasks• Assisted in marketing and advertising promotional activities (e.g., social media, direct mail and web)• Prepared promotional presentations• Managed and updated company database and customer relationship management systems (CRM)• Assisted in organizing Fashion Week Shows/ After Party Events