Sr Officer

• Jan 2022 - Present

Monitoring Officer

• Aug 2017 - Mar 2022

• Oversee the development and implementation of the Performance Monitoring Plan (PMP) to capture project performance and results, including routine service delivery data reporting, baseline and end line assessments, and all monitoring for process and outcome evaluations• Develop and oversee data flow pattern for the project that will ensure timely data collection and reporting• Provide leadership and direction to ensure the program achieves its goals and corresponding objectives and targets• Ensure high-quality implementation, consistent with monitoring and evaluation guidelines, protocols, information and reporting systems• Lead efforts to monitor and evaluate project interventions, document results and provide feedback to guide decision-making• Conduct targeted evaluations and operations research, including design, data collection, management and analysis• Ensure quality of data through data verification procedures, including routine data quality audits• Promote and support the dissemination of project information among the project team• Work with project and financial staff to prepare and track progress of project and activity budgets Show less

Business Development Executive

• Mar 2016 - Jun 2017

• Organizing events and product exhibitions • Updating databases and using a customer relationship management (CRM) system • Coordinating internal marketing and an organization’s culture • Monitoring performance • Managing campaigns on social media • Planning, developing and implementing effective marketing communication campaigns. • Using the full marketing mix for the company’s marketing communications • Writing copy for all marketing collateral, including brochures, letters, emails and websites. • Understanding the product and customer profile and write thorough specs for each. • Monitoring ongoing campaign spend against the budget, keeping accurate records and highlighting where variances occur. • Producing an accurate summary of total spend at the end of a marketing campaign. • Undertaking detailed ongoing analysis of marketing campaigns to ensure targets are met. • Assisting in the production of ongoing competitor analysis and reporting, with particular reference to pricing, presentation and promotion • Conducting research and analyzing data to identify and define audiences • Compiling and distributing financial and statistical information by using SAP-ERP system Show less

Customer Relationship Management Executive

• Dec 2014 - Feb 2016

• Resolve product or service problems by clarifying the customer's complaint • Maintain financial accounts by processing customer adjustments • Recommend potential products or services to management by collecting customer information and analyzing customer needs • Prepare product or service reports by collecting and analyzing customer information • Contribute to team effort by accomplishing related results as needed • Manage large amounts of incoming calls • Generate sales leads • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships of trust through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/team sales targets and call handling quotas • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Resolve customer complaints via phone, email, mail or social media • Use telephones to reach out to customers and verify account information • Greet customers warmly and ascertain problem or reason for calling • Cancel or upgrade accounts • Assist with placement of orders, refunds, or exchanges • Advise on company information • Take payment information and other pertinent information such as addresses and phone numbers • Place or cancel orders • Answer questions about warranties or terms of sale • Suggest solutions when a product malfunctions • Handle product recalls • Attempt to persuade customer to reconsider cancellation • Inform customer of deals and promotions • Sell products and services • Utilize computer technology to handle high call volumes • Work with customer service manager to ensure proper customer service is being delivered • Close out or open call records • Compile reports on overall customer satisfaction • Handle changes in policies or renewals Show less

Customer Relations Executive

• Jan 2014 - Sep 2014

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution • Maintain financial accounts by processing customer adjustments • Recommend potential products or services to management by collecting customer information and analyzing customer needs • Prepare product or service reports by collecting and analyzing customer information • Contribute to team effort by accomplishing related results as needed • Manage large amounts of incoming calls • Generate sales leads • Identify and assess customers’ needs to achieve satisfaction Show less