Ayoub Ouchane
Customer Service Coordinator at Clean Energy Association of BC (CEBC)- Claim this Profile
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English Native or bilingual proficiency
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French Limited working proficiency
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Arabic Native or bilingual proficiency
Topline Score
Bio
Credentials
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Agile Requirements Foundations
LinkedInJan, 2023- Nov, 2024 -
SQL for Data Science
IBMJan, 2023- Nov, 2024 -
Microsoft Certified Solutions Expert: Data Management and Analytics
MicrosoftDec, 2022- Nov, 2024 -
Business Analysis Foundations
Project Management InstituteJan, 2022- Nov, 2024 -
Business Analysis Foundations
IIBAJan, 2022- Nov, 2024 -
Introduction to Career Skills in Data Analytics
LinkedInJan, 2022- Nov, 2024 -
Learning Data Analytics: 1 Foundations
LinkedInJan, 2022- Nov, 2024 -
Data analytics with Excel
Simplilearn AlumniJan, 2021- Nov, 2024 -
Certified Sales Specialist (CESS)
DruvaJan, 2021- Nov, 2024 -
Excel Dashboard
Simplilearn AlumniJan, 2021- Nov, 2024 -
Introduction to Data Analytics
Simplilearn AlumniJan, 2021- Nov, 2024 -
Certificate of participation in Leadership and credibility workshop
Al Akhawayn University -
Certificate of participation in Leadership and grit workshop
Al Akhawayn University -
Certificate of participation in MODEL UNITED NATION about “Engaging youth in political decision-making”
Model United Nations - Morocco -
Certificate of participation in YOUNG MEDITERRANEAN VOICES the national training for debating
British Council -
Certificate of participation in sustainable development and leadership workshop
Al Akhawayn University -
Certificate of the training of trainers (TOT) in Civic education
Goethe-Institut e.V.
Experience
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Clean Energy Association of BC (CEBC)
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Canada
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Electric Power Generation
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1 - 100 Employee
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Customer Service Coordinator
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Dec 2022 - Present
- Manage customer quote activities, quoting processes, and order management. - Answering inquiries about products, accounts, and services. - Control MENA region warehouses and Organize pick-ups - Handling communication between customers and vendors - Billing and Resolution of vendor Invoice Discrepancies and Claims - Maintaining control of the open backlog of orders, service requests, and RMA's from entry through billing - Manage customer quote activities, quoting processes, and order management. - Answering inquiries about products, accounts, and services. - Control MENA region warehouses and Organize pick-ups - Handling communication between customers and vendors - Billing and Resolution of vendor Invoice Discrepancies and Claims - Maintaining control of the open backlog of orders, service requests, and RMA's from entry through billing
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Arrow Electronics
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United States
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Technology, Information and Internet
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700 & Above Employee
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Business Operations Specialist
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Oct 2021 - Oct 2022
- Responsible for the day-to-day customer support and customer service activities - Review backlog report to determine how to fulfill orders most effectively while balancing product cost, customer delivery expectations, and vendor availability. - Responding to customer requests for information relative to orders and RMA's requests for confirmations/invoices, credit status, expediting, or shipping requirements. - Processes routine/ smaller customer orders - Reviewing the right terms, transportation, pricing, technical specifications, part numbers, and any other unique customer requirements. - Backlog Management Show less
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Tutor with Preply
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Spain
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E-Learning Providers
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700 & Above Employee
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Business Communication Tutor
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Mar 2020 - Mar 2022
- Designed and delivered customized training programs to improve communication skills - Conducted group workshops on effective communication and presentation skills - Assisted clients in developing effective business strategies - Conducted needs assessments and developed tailored training plans to meet client objectives - Designed and delivered customized training programs to improve communication skills - Conducted group workshops on effective communication and presentation skills - Assisted clients in developing effective business strategies - Conducted needs assessments and developed tailored training plans to meet client objectives
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Rhillane - A 360 Digital Marketing Agency
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Morocco
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Advertising Services
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1 - 100 Employee
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Digital Marketing Analyst
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Jun 2021 - Oct 2021
- extract, transform, load (ETL) - Data cleaning and wrangling - Data modeling - Data analysis, dashboarding, and visualization using Excel - Data maintenance - Presenting Data transformed to stakeholders/ managers - extract, transform, load (ETL) - Data cleaning and wrangling - Data modeling - Data analysis, dashboarding, and visualization using Excel - Data maintenance - Presenting Data transformed to stakeholders/ managers
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Goethe-Institut e.V.
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Education Administration Programs
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700 & Above Employee
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Civic education trainer
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Jan 2019 - May 2021
Training people on how they can contribute effectively to their society and become active citizens. Training people on how they can contribute effectively to their society and become active citizens.
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Education
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2019 - 2021
Université Sidi Mohammed Ben Abdellah-Fès
Master’s Degree in communication, Organizational Leadership -
2018 - 2019
Université Moulay Ismail Meknès
Bachelor's degree in Arts, Communication and Rhetoric, Digital Communication and Media/Multimedia -
2014 - 2016
Université Moulay Ismail Meknès
Associate's degree, Economics -
2013 - 2014
El nassar
High School Diploma, Science
Community
