I.T Functional Analyst

• Sep 2023 - Present

Deputy Associate, Digital Products and Partnerships, Insurtech

• Apr 2022 - Jan 2023

Responsible for leading partnerships engagements to extend the offerings of Heirs and drive the creation of smart digital products to enable the success of these partnerships. Responsible for leading partnerships engagements to extend the offerings of Heirs and drive the creation of smart digital products to enable the success of these partnerships.

Product Manager, Digital Payments (Firstmonie Wallet)

• Feb 2018 - Mar 2022

Analyze customer, channels, competitive and market data and provide information for management by preparing short-term and long-term product sales forecasts and special reports and analyses; answering questions and requests. Identify opportunities for product innovation and enhancements and work with internal stakeholders and/or external research agencies regarding product development and management. Prepare product documents including Market Requirement Documents and product use cases to drive product activity. Developed and implemented strategies to optimize product performance across all phases of product lifecycle, from launch to distribution Show less

Technical Support Representative

• May 2016 - Jan 2018

Managed customers' expectations of support and technology functionality in order to provide a positive user experience. Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution. Increased sales by educating prospects on the benefits of products and services in comparison to competitors. Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users. Helped streamline repair processes and update procedures to support action consistency. Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks. Show less

Financial Analyst

• Feb 2015 - Apr 2016

Collaborated with team leaders to define standards, policies, and procedures to meet company revenue goals. Established and enforced controls on revenue and expenses to protect company assets. Verified compliance of financial policies and accounting procedures against federal regulations. Assessed budget plans and present costs to forecast trends and recommend changes. Managed day-to-day operations within a 15-person finance department for a utility-based organization. Collaborated with team leaders to define standards, policies, and procedures to meet company revenue goals. Established and enforced controls on revenue and expenses to protect company assets. Verified compliance of financial policies and accounting procedures against federal regulations. Assessed budget plans and present costs to forecast trends and recommend changes. Managed day-to-day operations within a 15-person finance department for a utility-based organization.