Experience

SV Academy

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Customer Success Manager

  • May 2022 - Present

  ● Selected for a competitive program offered to high-potential individual individuals preparing for a CS role in SaaS ● Rigorously trained (300+ hours) and assessed on Customer Success skills by instructional coaches and industry professionals ● EQ: cultivating empathy, growth mindset, coachability, overcoming rejection, time management, prioritization ● CS workflow: the customer journey; human-centered customer engagement; practical experience with data and tech tools; managing risk and effectively escalating issues; following up with customers and logging activity; creating stories, executive summaries, and slide decks for effective EBRs Show less



SITEL

• USA

• C.S. Representative Supervisor

  • Oct 2018 - Present

  ● Retain 95% of customers by providing a positive, empathetic, and professional attitude throughout their experience ● Advise over 100 customers on the phone by responding to inquiries and helping regarding clients’ products and services ● Exceed service goals by communicating with over 100 customers and solving their complaints promptly ● Train colleagues to use Oracle, ACME, PBC, STC, Genesys, Citrix, IEX, XBR, AS400, CyberSource and Knowledge Base skills to communicate with customers, resolve their challenges and coordinate with other colleagues as necessary, which has helped the company lower the number of customers churned ● Document record of 50+ customer interactions, transactions, comments, and complaints daily with 100% accuracy Show less



Lewisham Hospital

• London, United Kingdom

• Information System Officer

  • Jul 2014 - Oct 2015

  ● Provided systematic training to the staff and work demonstration using newly introduced software such as ERP Octopus D2k (Production Module) that reduces 90% loss of information of the customer ● Collaborated with the IT/Media Manager in the planning, monitoring, and managing of projects, IT/Media budget, and expenditures that earned the company over 95% increase in revenue ● Monitored the database system for the organization ensuring that data backups in offices are completed on a regular basis to ensure no information is missing or lost in transit Show less



King’s College

• London, United Kingdom

• Invigilator

  • May 2014 - Jun 2015

  ● Invigilated examinations five to six times in a year in accordance with the rules and guidelines laid out in the Invigilators Handbook in a proactive manner ● Earned a supervisory role in less than 3 months after being hired ● Remained vigilant during the examinations by not reading or engaging in activities which would divert attention away from the students ● Invigilated examinations five to six times in a year in accordance with the rules and guidelines laid out in the Invigilators Handbook in a proactive manner ● Earned a supervisory role in less than 3 months after being hired ● Remained vigilant during the examinations by not reading or engaging in activities which would divert attention away from the students



Alters Recruitment Limited

• Stratford, London

• Health Care Assistant

  • Oct 2012 - Jun 2014

  • Actively engage with patients in the provision of holistic, needs-led care, which takes account of the physical, psychological, emotional, social, and spiritual needs of individuals and groups • Act as a good role model to other colleagues by promoting good practice in attendance, integrity, and taking responsibility • Responsible for ensuring that people receive the very best standards of care and support at the center and in their own homes, which earned me two patients’ property after their demise and family trust Show less



Tower Aluminum Rolling Mills

• Nigeria

• IT (system management)/ Foundry Operator

  • Mar 2007 - Mar 2009

  •Provided systematic training of workers, organizing techniques and skills on computers, as well as work demonstration using newly introduced software’s. •Trained staff in the effective use of ERP Octopus D2k (Production Module) program efficiently. •Ensure coils are void of impurities from the melting stage to the production. •Preparation of technical reports and philosophies covering materials selection, corrosion management, and system design. •Ensured zero tolerance on virus infection on all computer systems. •Performing managerial functions such as preparing proposals and budgets, analyzing labor costs, and writing reports. •Plan and evaluate new projects; consulting with other engineers and corporate executives as necessary. •Kept a healthy computer throughout the factory and provided information to all departments within the company. •Supervised the operation of computers and timely reports on failures and malfunctions in the Department. •Staff salary prepared with Biometric capture and individual activities sent to human resource.•Provided systematic training of workers, organizing techniques and skills on computers, as well as work demonstration using newly introduced software’s. •Trained staff in the effective use of ERP Octopus D2k (Production Module) program efficiently. •Ensure coils are void of impurities from the melting stage to the production. •Preparation of technical reports and philosophies covering materials selection, corrosion management, and system design. •Ensured zero tolerance on virus infection on all computer systems. •Performing managerial functions such as preparing proposals and budgets, analyzing labor costs, and writing reports. •Plan and evaluate new projects; consulting with other engineers and corporate executives as necessary. •Kept a healthy computer throughout the factory and provided information to all departments within the company. •Supervise operations and timely reports on failures and malfunctions in the Department. Show less



Bentos Pharmaceutical Plc

• Nigeria

• Chemical Analyst

  • Sep 2004 - Dec 2005

  •Analysed product failure data and laboratory test results in order to determine causes of problems and develop solutions. •Planed and implemented laboratory operations for the purpose of developing material and fabrication procedures that meet cost, product specification, and performance standards. •In accordance with an agreed program, performed calibration checks on QC equipment in accordance with QC standards. •Conducted training sessions on new material products, applications, or manufacturing methods for customers and their employees. •Conducted and supervised tests on raw materials or finished products in order to ensure their quality. •Designed and directed the testing and control of processing procedures.•Analysed product failure data and laboratory test results in order to determine causes of problems and develop solutions. •Planed and implemented laboratory operations for the purpose of developing material and fabrication procedures that meet cost, product specification, and performance standards. •In accordance with an agreed program, performed calibration checks on QC equipment in accordance with QC standards. •Conducted training sessions on new material products, applications, or manufacturing methods for customers and their employees. •Conducted and supervised tests on raw materials or finished products in order to ensure their quality. •Designed and directed the testing and control of processing procedures. Show less



Glaxosmithkline Plc

• Chemical Analyst

  • Jan 2003 - Aug 2003

  •Performed Manufacturing and Packaging process with application to health drinks, over the counter products in compliance with Good Manufacturing Practice. •Implemented internal and self-inspection of all processes to ensure compliance with Good Manufacturing Practice requirement and GSK Global policy. •Thorough knowledge of in-process checks and review, sampling quantitative and qualitative analysis of raw and packaging material, intermediate products and finished products. •Used HPLC, UV/visible and Infrared Spectrophotometer, pH meter, Muffle Furnace, Microscope, Autoclave, Polarimeter and Refractometer in executing tasks. Show less