Topline | Ayorinde S.

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Customer Service Representative Team Lead | Customer Success Associate
- Feb 2022 - Present
Over three years experience in a customer-facing and engagement role with a strong understanding of the day-to-day responsibilities of a customer service representative and equipped to provide guidance and support as needed.In addition to managing the team, I have been able to amass experience in recruiting, onboarding, and training new team members, and trained nine (9) customer service representatives. responsible for ensuring that the team is properly trained to handle customer inquiries, complaints, and issues in a timely and effective manner.Playing a crucial role in monitoring and analyzing the team's performance metrics, including response time, customer satisfaction, and call quality. Also, responsible for creating reports, analyzing data, and identifying areas for improvement in the customer service process.Over the years, I have been able to learn how to communicate effectively with both my team and other stakeholders within the organization to ensure that customer needs are being met, also skilled in conflict resolution and have the ability to motivate and inspire the team to achieve the company's set goals. Show less
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