Experience

ISM

• Canada
• IT Services and IT Consulting
• 300 - 400 Employee

• Support Analyst

  • Nov 2022 - Present



Globacom

• Telecommunications
• 700 & Above Employee

• Technical Analyst

  • May 2018 - Oct 2022

  • Created incident tracker to aid timely logging, effective monitoring and adequate follow-up of all network on-site support issues which led to a 20% improvement in the mean-time to restore the network. • Escalated and provided remote and on-site support to field engineers for prompt issue resolution, based on research and development of network solutions of network impacting critical hardware and software alarms, to achieve network availability of up to 99.99%. • Regularly monitor, troubleshoot and resolve all network related issues of all IT peripherals in a timely manner. • Liaised with IT vendors to carry out preventive maintenance and resolve all known errors to improve network reliability to achieve 25% increase in revenue targeted quarterly. • Monitored and analyzed faults on all IT infrastructure to architect technical solutions for meeting the need of new and ongoing IT project. • Analyzed all network key performance index which would assist in the development and maintenance of disaster recovery plans. • Answered 20+ network support phone calls per day, troubleshooting problems, providing solutions and making special arrangements resulting in repeat business Show less



Swift Network

• United States
• Telecommunications
• 100 - 200 Employee

• FTTX Technical Service Coordinator

  • Feb 2015 - May 2018

  • Managed and provided remote and on-site support for over 100 customer's point-to- point link installed simultaneously within budgetary restrictions in compliance with schedule baseline. • Maintained and managed network environment at 10 Multi-dwelling sites with over 500 customers on the various LAN network by conducting bandwidth provisioning, network troubleshooting, network performance documenting and archiving for prompt disaster recovery. • Supervised various team members in completing 100+ IT projects, designing parameters of emergeing technologies based on research and development solutions to fully achieve customer satisfaction which raised company revenue up by 30%. • Collaborated with sales team in programming customer requirements and expectations tailored to provide practical solutions that aligned with industry standards to achieve 99.999% performance. Show less



Integrated Telecommunication Technologies Limited (Subsidiary of VODACOM)

• 50/52 Bookshop House Lagos Island, Lagos State.

• Microwave Installation Supervisor

  • Dec 2013 - May 2014

  -Supervised and managed all activities involved in completing all microwave installations. - Prepared and compiled technical site survey reports for all microwave radio installations -Ensured all installations were done incompliance with Health and Safety Standards. -Supervised and managed all activities involved in completing all microwave installations. - Prepared and compiled technical site survey reports for all microwave radio installations -Ensured all installations were done incompliance with Health and Safety Standards.