Experience

Vodacom Business Nigeria

• South Africa
• Telecommunications
• 1 - 100 Employee

• • Feb 2018 - Present

  • Create and maintain strong operational relationships with the company's customers, internal business owners, managed service providers and other key stakeholders.• Maintain a proactive approach to operational and service issues, ensuring KPIs and SLAs are met.• Be an advocate for the customer in various forums including service reviews and user experience meetings.• Management of operational issues by understanding impact, identifying solution options, liaising with technical architects, key suppliers, managed service partners and business owners.• Develop initiatives to provide continual service improvement, process adherence and enhancement, plus driving efficiency of service.• Producing reports and communications to provide insight on the key highlights, low-lights, issues, and risks.• Attendance of the Monthly Operational Review Meetings Ensuring operational stability when new Services are launched or updated by working with relevant Project Delivery Teams for the effective transition of new Services into Operations.• Represent the customer perspective on internal decision-making forums (CAB etc.)• Work closely with the rest of the Service Delivery team to ensure that service capabilities are consistent and aligned to overall Service Management delivery strategy. Show less

• • Nov 2014 - Jan 2018

  • Proactive monitoring of the entire Vodacom network (Core and Client’s nodes) to reduce MTTR and achieved target service availability. • Generate and analyze reports on network availability and performance issues. • Determining and Resolution of various Problems/Issues/Alarms that needs the attention of field Engineers • Escalation of Power related problems to Co-locators and monitoring the resolution of the problem. • Operation and Maintenance of Radio access networks nodes including BTS, BSC using Breezeconfig,.• Carry out implementation, design and maintenance of Core network devices including Switches, Routers, Dual Wan Routers, etc. • Carryout Operations and Maintenance of Enterprise networks using technologies such as MPLS, Link Managers, Web interface management, BGP Auto failover, DHCP, Spanning tree protocol etc.• Remote Base Station Router Monitoring for New Incident of Base Stations using Network Monitoring Software. • PRTG Polyview Traffic Grapher Network Monitoring Software, Ceragon Polyview NMS (Microwave), using NAGIOS, ENTUITY AND INTERMAPPER (BWA & Base Station). • Daily Incidence Status Report of Base Station Routers & Switches of Base Stations Network Monitoring Software • , PRTG Polyview Traffic Grapher Network Monitoring Software, Ceragon Polyview NMS (Microwave), PRTG Vs Whatsup Gold NMS (BWA & Base Station) o Resolving various types of alarms on the network with the NMS Tools and for Client’s service availability. o Communication of New Incident to both superior Officer & Field Support Engineers o Using NMS AND EMS Client to monitor all other network Monitoring Solution & resolving all incidences obtained. o Using NMS Tools to take the daily PING RESPONSE AVAILABILITY report for the various Base Station. o Monitoring and Recording of Traffic on the Base Station using the PRTG (Polyview Traffic Grapher) o Preparing the daily KPI and SYSLOG report for each base station equipment Show less



Direct on PC Limited

• Nigeria
• Technology, Information and Internet
• 1 - 100 Employee

• Technical Project Coordinator

  • Apr 2006 - Aug 2013

  • Enterprise networks and Telecommunications infrastructure planning, design, implementation and support Services. • Technical sales responsibilities: drafting, organizing and delivering presentations on telecommunications turn-key solutions to prospective clients. • Carrying out administrative tasks such as documentation, reporting, etc. as stipulated in the Organizations business process. • Providing Onsite, telephone and Remote technical Support Services to ensure high availability of infrastructure deployments. • Actively involved in Project Management, Customer relationship management, documentation within the Planning, Implementation and Support phases of Projects. • Critical Support and coordination for Field Engineers handling client’s downtime and Escalations • Generate reports to determine and resolve issues in the area of availability and performance • Fault identification, escalation and resolution of issues on Base Station Controllers, Transmission links, Intelligent • Networks and Value-Added Services Nodes. • Implementing work orders in the area of BSC commissioning, decommissioning etc. • Managing IP infrastructure required to support remote monitoring of various network elements. Show less