Application Support Analyst

• Dec 2018 - Present

Application Support Technician

• Nov 2013 - Present

ILS Assistant

• Oct 2012 - Present

ILS System Administrator: Manage, maintain, and troubleshoot most aspects of the Integrated Library systems Create and manage reporting generated from our ILS Report on ILS and web statistics Manage user accounts Maintenance procedures and patches Plan, implement, and monitor changes to circulation rules to reflect current policies Weekend on-call Test potential new hardware and software relevant to the Library Update manual(s) Write how to guides and instructions – usually written but sometimes in video format Analyze and resolve issues: Define problem Diagnose problem Develop corrective action plan Implement corrective action plan Follow up Diagnose and correct systems problems between library and Town systems Server Administration: Monitor and update system patches as needed Monitor server activity to ensure stable performance Install and maintain server software Keep current on advances and standards with IT and library fields Troubleshoot problems with systems Liaison with Town staff with server, network, or desktop images issues Other duties as assigned: Edit videos, some for veteran interviews, some for training videos Monitor the lending of special audio/visual equipment

Developer and Software Developer / Database Developer

• 2006 - 2011

Developed software and maintained system using Visual Studio .NET.2005 and later 2010. Gathered all the main functions of Western Union (registration of operators, transactions, reports, office issues, etc) in one small group of proprietary applications.Deployed nationwide of SAIWU application in over 150 WU offices Developed applications constructed with a Multi-tier Enterprise Application Architecture methodology.Business layer and presentation layer made up in Visual Basic .NET (VB.NET 2005 and 2010) language. Wide use of ADO.NET technology for data manipulation.Database programmer and administrator using MS SQL Server 2005 and MS SQL Server 2008.Use of Windows application programming interface (API).A firm understanding and experience with Microsoft SQL/Relational Database technology and MS Access.Experience with SQL Server 2005 Enterprise Manager and SQL Server 2008 Management Studio.Deploying, managing and maintaining Microsoft SQL Servers - Monitoring and maintaining Microsoft SQL Server performance.Development and maintenance of reports to end users and applications using Microsoft Reporting Services (SSRS), Microsoft Reporting Builder and Microsoft Access.Writing Transact-SQL statements, Stored Procedures, and Views using industry best practices for security and performance.Setting up, testing and overseeing of security namely user account logins and testing security issues.

Network Administrator / Desktop Technician

• 1998 - 2006

Strong understanding and vast experience in the WU Money Transfer System (technical and operational features).Over 7 years as a WU certificated operator.More than 7 years as WU operator’s trainer (Translink application / operational procedures).Creator, consultant and reviewer of operational and technical procedures.Strong knowledge and experience on installation, configuration, operation and troubleshooting of Translink and Voyager applications.Strong understanding in accounting and financial business behavior (data analysis / creation and maintenance of statistic and financial reports).Customer support services (state of the transactions / problems resolution / explanation of services features).Operators supporting (operational procedures and technical support / payments authorization / troubleshooting of any kind of operational and technical issues).Vast knowledge of Western union procedures (Authorization of transaction payments based on SPP directives, Remote Payments, pulled in error transactions (PIE), proof of payment (POP)).Managed business data (locations data, operators’ data and transactions data).Installation and configuration from scratch of more than 200 WU’s locations.Managed servers, including e-mail, print and backup servers and their associated operating systems and software.Managed of network hardware and equipment (routers, switches, hubs and UPS’s).Ensured network connectivity of all workstations.Installed, configured, tested, and troubleshooted end-user workstations and related hardware and software in order to deliver required desktop service levels.Assessed the need for and implement performance upgrades to PC boxes, including the installation of CPUs, hard disks, ribbon cables, hard drives RAM, memory chips, CD-ROMs, etc.Accurately documented instances of desktop equipment or component failure, repair, installation, and removal.