Experience

Black Hawk College

• United States
• Higher Education
• 300 - 400 Employee

• Financial Aid Advisor

  • Mar 2012 - Present

  I assist students in the loan application process, financial literacy, and loan education. I convert and import FAFSA data and confirm accuracy. I support the systems administrator for the department with reports and record analysis, doing file conversions, SQL reporting, spreadsheets, and data analysis with multiple forms of software. And I participate in a planning committee for the financial literacy development of students, and meet with students on an individual, group, and classroom basis to discuss financial aid questions and concerns. Show less

• Educational Advisor

  • Mar 2009 - Mar 2011

  As an Advisor, I would assist students in summarizing intended program(s) of study and academic goals, interpret assessment results for appropriate course placement, and conduct orientation sessions, workshop presentations, seminars and other activities. I would keep informed of curriculum changes at the college and transfer institutions to help with the development of reports, grant writing and other required documentation. In the time I was there, I wrote a grant proposal that helped to initiate more advocacy for veteran students, including a mobile veteran center that was awarded maximum funding. Show less



Santa Fe Auto Insurance

• Insurance
• 1 - 100 Employee

• Helpdesk/Beta Tester/Quoter

  • Mar 2001 - Oct 2008

  During my time at Gamma Group Insurance, I was able to help improve company programs both internally for employees and externally for consumers. The testing I did opened doors to a new web-based program and made errors less common and the company was able to expand substantially into several other states. When I left, they hired two people to help cover my work. Responsibilities included answering questions and solving problems for independent agents, finding and resolving issues with policies in the mainframe, analytically testing the current company software for flaws and inconsistencies, documenting and reporting problems for review and resolution. Show less



Texas Health

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Mental Health Counselor

  • Jul 2004 - May 2005

  Texas Health was a chronic pain care facility where I counseled clients on adjusting to life with varied levels of debilitating pain. Working with a team of nurses, physical therapist and nutritionists, I gave individual and occupational counseling to help clients with coping skills and job potential with their given condition, and I organized, prepared and led group lessons on pain management skills and techniques. I also worked extensively with the required insurance documentation, most commonly, Worker's Compensation for on-the-job injuries. Show less