Experience

Nayel & Bin Harmal Investment Co

• United Arab Emirates
• Investment Management
• 1 - 100 Employee

• General Manager

  • Jan 2022 - Present

• General Manager at Fun Time (FEC) -GCC & East Africa

  • Apr 2017 - Dec 2021

• Family Entertainment Center Manager @ Bawadi Mall

  • May 2007 - Mar 2017

  • Supervising a team of 60 employees.• Preparing & planning the annual budget forecast for the Recreation Department.• Concept planning and creative execution as well as putting together the promotional advertising detail plans for the facilities’ events.• Supervising all promotional and advertising activities within the facilities.• Provide monthly Variance Reports of the facilities for the General Manager.• Planning and managing all schools and groups visit to the facilities.• Hiring, training, motivating, monitoring of Department staff.• Insuring that our service standards are applied in the departments and this includes reception desk staff, security staff and housekeeping.• Responsible for the day to day operation and management of the family entertainment centre.• Responsible for delivering key performance indicators such as sales, cost of sales, operating costs, customer satisfaction, employee retention etc.• Full responsibility and accountability for the overall quality of presentation, maintenance and customer satisfaction level.• Management of assets within the centre in terms of cleanliness, maintenance, preventative programs for Ice Rink, Ski Slope, Sliding Slope, Kids' Traffic City, Water Games and Kids' Play Area.• Full accountability for the operating costs.• Negotiate with and manage external partners needed to operate the centre (i.e. cleaning, security etc.).• Provide motivational leadership to the team.• Develop and implement promotional and marketing activities for the centre



Makani Al Ain Mall

• United Arab Emirates
• Retail
• 1 - 100 Employee

• Public Relations Assistant Manager

  • Oct 2003 - Nov 2007

  Public Relations Assistant Manager Public Relations Assistant Manager