Ayman Morsy

Service Delivery Manager at techteam
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Contact Information
us****@****om
(386) 825-5501
Location
Egypt, EG

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Bio

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Credentials

  • Azure Fundamentals
    Microsoft
    Jan, 2020
    - Oct, 2024
  • ITIL Foundation Level
    APMG International
    Jul, 2016
    - Oct, 2024
  • PRINCE2® 2009 Certifications
    APMG International
    Jul, 2016
    - Oct, 2024
  • ISTQB
    Information Technology Industry Development Agency, ITIDA
    Aug, 2012
    - Oct, 2024

Experience

  • techteam
    • Thailand
    • IT Services and IT Consulting
    • Service Delivery Manager
      • Jan 2023 - Present
  • Microsoft
    • United States
    • Software Development
    • 200 - 300 Employee
    • Senior IT Specialist
      • Mar 2015 - Jun 2022

      - Assess infrastructure on a regular basis to ensure it continues to meet necessary demands Manage daily operations of the IT department Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction Coordinate the needs of in-house IT experts and remote employees, vendors and contractors Protect customer data from outside infiltration through encryption, secure data storage and other necessary means Assist with the installation of new hardware and software and help train employees on its use Manage and oversee departmental quotas Offer suggestions for possible upgrades and changes within the IT department Show less

    • IT Procurement Manager
      • Jul 2020 - May 2022

  • Saudisoft
    • Translation and Localization
    • Senior Quality Engineer
      • Feb 2011 - Mar 2015
    • Senior QA
      • 2011 - 2012
    • Software Testing Engineer
      • Jan 2006 - Jun 2010

Community

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