Operational Excellence Manager

• Apr 2021 - Present

Warehouse Manager

• Jul 2020 - Apr 2021

Warehouse And Distribution Manager

• Dec 2018 - Jul 2020

Manage, oversee, supervise and participate in stores operations. II. Manage opening and closing the store, securing all assets and order supplies. III. Control and monitoring updating system and binder with all required information. IV. Monitoring cleaning and well-organizing back stock area. V. Manage organizing physical inventories periodically. VI. Ensure Following CS/Accounting Manager instructions specific to inventory control: VII. Paperwork flow, timeliness of reporting receipt of goods, inventory transfers and other related inventory matters. VIII. Approve requisition and store shipping equipments and supplies to maintain inventory of stock. IX. Maintains deliver or route equipment to departments, using work devices, such as hand truck, conveyor, or sorting bins. X. Manage compute amounts, such as space available, and shipping, storage, and demurrage charges, using calculator or price list. XI. Ensure communication with Customer Service Supervisors/Representatives regarding inventory levels and needs of the store. XII. Ensure Following safety procedures. XIII. Review performing necessary calculation & reporting average assumption per requested period. XIV. Review preparing inventory forecast preserving minimum stock levels on average consumption. XV. Review preparing handout Shipment Report on daily base. XVI. Organize, train and encourage staff to ensure objectives achievements. XVII. Perform necessary logistics and related duties and responsibilities XVIII. Check and feedback on inventory status and stock level. XIX. Provide feedback and accurate statistics on store operations and procedures XX. Performs miscellaneous job-related duties as assigned. Show less

Warehouse Supervisor

• Aug 2016 - Dec 2018

I. Supervise on all in/out transactions specially returns from sitesII. Create periodical cycle count report according to items movability or transactionIII. Monitor stock report in a daily basis to investigate variances if anyIV. Assure physical stock, in/out documents and systematic data on (Oracle) are matched, otherwise a crystal clear justification should be provided to direct managerV. Create warehouses utilization report per CBM, pallet position and SQM and through it weekly to top managers.VI. Attend periodical meetings to cooperate with other department to raise up workflow efficiencyVII. Support the IT department on (Oracle) maintenance or fixing problemsVIII. Monitor subcontractors performance according to (SLA) or (KPI)IX. Apply penalties on subcontractors according to terms mentioned on contractX. Analyze warehouse performance and internal warehousing procedures to raise up workflow efficiency, saving time, saving equipment etc..XI. Coordinate with technical department to create forecasting planXII. Coordinate with financial department on quarterly and annual stocktaking.XIII. Create reports of scrap & nonmoving (dead items) in preparation for sale or reuse it according to all departments decisionXIV. Train employees and new comers on new techniques or applicationsXV. Involved on budget plan and forecasting costXVI. Involved on cost reduction process. XVII. On charge of all vendors activities such as Ericssson, ZTE, Alcatel (Nokia), and SIAEXVIII. Reported to warehouse Manager. Show less

Warehouse Senior Specialist

• Aug 2013 - Jul 2016

1- Supervise on all in/out transactions specially returns from sites2- Monitor stock report in a daily basis to investigate variances if any3- Assure physical stock, in/out documents and systematic data on (Oracle) are matched, otherwise a crystal clear justification should be provided to direct manager4- Support the IT department on (Oracle) maintenance or fixing problems5- Analyze warehouse performance and internal warehousing procedures to raise up workflow efficiency, saving time, saving equipment etc..6- Coordinate with financial department on quarterly and annual stocktaking.7- Train employees and new comers on new techniques or applications8-Involved on cost reduction process. 9- On charge of all vendors activities such as Ericssson, ZTE, Alcatel (Nokia), and SIAE10- Reported to warehouse Supervisor. Show less

Logistics Senior customer support

• Sep 2012 - Jul 2013

i. Handling customer’s complaints if escalated to myself using (analyze, register then resolve theory), or escalate to higher managerial level if necessary. ii. Follow up transportation. iii. Follow up with our customer’s custom clearance and brokers until inbound their goods on the warehouse if needed. iv. Supervise on entire customer support team. v. Improve and develop business workflow. vi. Support HR department to choose qualified candidates employees. vii. Trains new hired employees. viii. Create financial reports. ix. Supervise on daily, weekly and monthly stock reports and ensure send them to the customers on daily, weekly or monthly basis accurately. x. Audit on physical goods arrangement. xi. Ensure physical stock matches the systematic stock. xii. Attend meetings with customers periodically to rise up workflow efficiency and to avoid workflow errors. xiii. Ensure dispatching goods according to FEFO, FIFO or LEFO etc... Rules. xiv. Supervise on co-packing project. xv. Ensure catch up targets, deadlines and work according to KPI and SOP xvi. Reported to head of customer support, business development manager, and chairman. Show less

Warehouse Manager

• Jul 2012 - Sep 2012

i. Supervise all inbound and outbound process. ii. on charge of all contracts with subcontractors. iii. Handling purchasing the materials and equipment for the warehouse. iv. Supervise on safety procedures for human resources and the goods v. Create aging reports for the goods and through them to the sales managers vi. Auditing the inbound and outbound reports vii. Monitoring the stock reports and check their accuracy with the physical goods. viii. Handling the delivery transportation (booking trucks from subcontractor, check the customer address etc..) ix. Handling customer complaints. x. Insure the warehouse is clean, secure and safe. xi. Discuss the budget with the chairman. xii. Create improvement plan for the warehouse crew. xiii. Make incentive plan for the extraordinary and proactive employees as a motivation for them. xiv. Set deduction penalties and punishment rules for the non-committed employees xv. Revise the warehouse financial budget. Show less

Operator, Stock controller

• Aug 2007 - Jul 2012

I. NISSAN account - Operation team member (2008-2009): 1) Handling delivery and receiving process. 2) Supervision on safety and healthy procedures. 3) Operation stock controller. 4) Operation quality control (OQC). II. HUAWEI account: 1 - Administration team member (2009-2012): I. Control file. II. Handling inbound and outbound process. III. Dealing with systems like HUAWEI system (component of executive system CES), (WMS system) and (exceed system). IV. Coordinate and following up with transportation process. V. Stock controller. VI. Data analysis. VII. Reporting to Head of logistics. VIII. Reporting to MENA (Middle East North Africa) regional managers. IX. Contacting customers for issues if any. X. Solving customer issues if any or escalates to managers. XI. Making daily reports, and through them to managers and customers. 2 - quality control supervisor (2012-2012): I. Insure catch up deadlines, KPIs and our targets. II. Insure of clean up the warehouse. III. Insure of health, safety and security. IV. Insure of the quality of the goods transactions e.g. inbound and outbound. V. Insure the physical stock is matching the systematic stock through day to day work. VI. Revise all reports before through to managers or customers. VII. Handle all the exceptional tasks such as periodic cycle counts. VIII. Create presentations, work efficiency diagram and reports etc. IX. Reported to head of logistics and control tower. Show less