Aylser Serrano

Executive Assistant to Managing Director at Growth Faculty
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Contact Information
us****@****om
(386) 825-5501
Location
Zamboanga, Zamboanga Peninsula, Philippines, PH

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I had the pleasure of managing Aylser and work with her for over 2 years. not only was she a great asset to my team but she would always step up when needed and truely cared about everything she was assigned to complete. She would be a asset to any organisation as she will always communicate any difficulties and problems that may arise. I see this as a rare quality and I truely believe she would excel at any job she sets her mind to. She was a great team leader and has my highest recommendations.

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Credentials

  • NC II - Barista
    TESDA: Technical Education and Skills Development Authority
  • NC II - Bartending
    TESDA: Technical Education and Skills Development Authority
  • NC II - Cookery
    TESDA: Technical Education and Skills Development Authority
  • NC II - Housekeeping
    TESDA: Technical Education and Skills Development Authority

Experience

  • Growth Faculty
    • Australia
    • E-Learning Providers
    • 1 - 100 Employee
    • Executive Assistant to Managing Director
      • Aug 2020 - Present

      Administrative Tasks- Format information for internal and external communication – memos, emails, presentations, reports- Providing administrative assistance, such as drafting Partners Content, Responding to Client's emails and queries, preparing invoices, setting up an account for our clients, scheduling Book Send for our Clients, and scheduling failed payments on customers' end, - CRM (Salesforce) Event Setup, Reports, Importing and Exporting Data, Basic Editing Images (Canva), - Provide general administrative support to all Executives/Managers.- Collate and distribute email.- Conduct data entry.Marketing Assistant- Working closely with sales and marketing department.- Assisting with promotional activities- Learning and working with various types of software for digital marketing.- Maintaining a marketing database.- Creating and interpreting a variety of reports.- Prepare promotional presentations- Social Media Posting- Creating Socials Banner/Images for Social Posts- Scheduling Marketing Activities

  • Maico Group
    • Australia
    • Hospitality
    • Support Specialist
      • May 2020 - Jul 2020

      - Maintain a positive attitude and friendly demeanor- Responsible for telephone/receptionist duties for the facility.- Manage guest bookings and reservations- Assist with administrative and clerical tasks as needed- Compute all guest billings, accurately post charges to guest rooms and house accounts- Provide accurate information about local attractions and services- Listen and respond to guest queries and requests by phone - Maintain a positive attitude and friendly demeanor- Responsible for telephone/receptionist duties for the facility.- Manage guest bookings and reservations- Assist with administrative and clerical tasks as needed- Compute all guest billings, accurately post charges to guest rooms and house accounts- Provide accurate information about local attractions and services- Listen and respond to guest queries and requests by phone

  • Criterion Conferences
    • Australia
    • Events Services
    • 1 - 100 Employee
    • Team Leader - Data Acquisition (Cebu)
      • Sep 2019 - Mar 2020

      - Handling Data Team.- Ensure quality in building and updating data when needed.- Converting Leads to contact and using SalesForce as CRM- Backfilling non-compliant scraped data to build additional records- Making sure team provides quality and follow KPI's as what was required.

    • Data Acquisition Officer
      • Oct 2018 - Sep 2019

      - Backfilling non-compliant scraped data to build additional records- Ensuring to provide qualified leads per event (via online) and do telephone verification- Converting leads to contacts and using SalesForce and CRM

  • Self Employed
    • United States
    • 700 & Above Employee
    • Virtual Assistant
      • Mar 2017 - Sep 2017

      Real Estate Assistant/Telemarketer/Cold Calling/Inbound-Outbound Calls- Answer Inbound and do outbound calls from prospective and current clients or customer.- Receive list of potential clients from sales team and they are responsible to calling these prospects.- Use these calls to determine the overall interest of prospective clients and eliminate clients who are not interested.-Build and maintaining sales team pipelineVirtual Assistant- Lead Generation for company benefit in looking for potential clients in supporting their small business in offshoring.- Assisting other VA with clients and make sure to do as what their clients needed.Digital Marketing Project Manager- Ensuring that team does their job accordingly.- Follow Agile and Scrum Methodology.- Build monthly reports using SEO Analytics, together with the SEO specialist.

  • John Hancock
    • United States
    • Financial Services
    • 700 & Above Employee
    • Customer Service Specialist
      • Oct 2015 - Jul 2017

      -We cater 401(k) Plans, handling customers concern with how they can monitor their mutual funds.-Withdrawing and Loans are also part of our scope, were we help them out on how they start with the process.-Financial brokers with their customers calls in to assist them with IAT (investment changing) and made sure that we make changes according to their instructions. -We cater 401(k) Plans, handling customers concern with how they can monitor their mutual funds.-Withdrawing and Loans are also part of our scope, were we help them out on how they start with the process.-Financial brokers with their customers calls in to assist them with IAT (investment changing) and made sure that we make changes according to their instructions.

  • Convergys
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Customer Account Specialist - Technical Support
      • May 2013 - Jun 2015

      - Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance.- Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.- Guidance of the users to support them in becoming more productive.- Support in the development of programs to train the customer on how to properly use the products.- Improves client references by writing and maintaining documentation.- Accommodates client disabilities by recommending devices and techniques.- Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;- Redirect problems to appropriate resource;- Follow up and make scheduled call backs to customers where necessary.

Education

  • Universidad de Zamboanga
    Tourism, Hotel and Restaurant Management
    2011 - 2013
  • Western Mindanao State University
    Bachelor's of Science Nutrition and Dietetics
    2007 - 2011

Community

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